Customer ReviewsforMohegan Sun

Worst Customer Service EVER!!! Johnathan C and Nadia G are the most Incompetent, I'll Prepared, Ignorant, Lazy, **** Customer Service Ppl EVER!!! STAY AWAY FROM THIS SITE!! And God Forbid one of those two Idiots trys to help ya....you'd be better off eating a bullet. Maybe Mohegan Sun should start DRUG TESTING THEIR EMPLOYEES!!!! I WILL NEVER BE BACK TO THIS OVERATED DISFUNCTIONAL SITE AGAIN!!!

I feel like this online casino is a rip off as well as there global payment ACH system! It’s so easy for them to take your money and impossible to withdraw it! You can’t even use the same method to withdraw that you used to deposit with. The app does not work at all my money is just sitting there and customer service suck !!!! This is the worst casino app !!!! They don’t try to resolve anything! I tried every method they told me to do and I still can’t take my money off. Even when you try with the play+ method that doesn’t even work it’s like a scam when you click on the link to withdraw to play + it’s an error saying page doesn’t exist ! All i asked was for them to refund my deposit because as they can see the app is useless it doesn’t load the games or anything the only thing this app does right is take your deposit by any means necessary!!!!

Don’t walk away from the roulette table with your chips. I played at the table and they gave me chips in $5 denominations, I walk away from the table and go to cash in the chips and they are worth $1 each. The gaming commission staff let me know that it is Mohegan Sun Company policy that they consider any roulette chips $1 when you leave the table. Check the cameras last night at about 11pm table with the red x chips. The value of my money evaporated. An explanation up front or a sign at the table would be nice to let people know to cash their chips before leaving the table. Really ruined the experience.

I've tried calling Mohegan Casino in the past and had difficulty getting through sometimes, but tonight's experience was horrible. Altogether, i called three numbers and spent nearly 2 hours on hold without an answer. I started around 9:30 pm, using the number i had in my phone, but waited with aggravating voicemail music & messages. This is NOT a 9-5 business, so 9:30 pm is not very late for someone there to answer the phone. I then tried a second number, from their website, with the same aggravating voicemal music & messages. I then tried the phone number their website said to use for an "immediate response"... and waited for AN HOUR AND A HALF (!!), and STILL no answer... and STILL listening to the same voicemail messages & music. Their message ratlles on about using their website (which isn't what i need), and then says since no one's available, i'm being put back in the [phone] queue... which suggests to me that i'm going back to the end of the line? I used to frequent them 19-14 years ago, given them a lot of my money, and then took a long hiatus... returning early this year, and giving them more money. But i'll tell you... for a casino that made over $1 billion in 2018, they've gone downhill in a number of ways since years ago. Very disappointing.

I have been calling for 3 weeks and no one answers the phone. provided call back number and no one returns the call. OK hotel managers try this yourself. It is so frustrating.Do you have any help at all at hotel? I have been booking a block of 6 rooms for a convention and a girl named Haley called me back once and left a message, since no response. I wonder what happens to people in the hotel who call the front desk? What is going on at Mohegan Sun? Let's try Mohegan to make this a good experience for my crew.I do not see you responding to your customers. Had to leave one star because there is nothing lower.

I felt totally discriminated against in this casino. The pit bosses constantly watch you stare at you. especially when your winning obviously I am not doing anything illegal or they wouldn't be just staring and following you to every table you go, if I was doing something illegal you would ask me to leave. I believe it is because I'm a person of color. Another woman says she gets treated this way when she comes here we spend our money here just like any other person. We expect to not be harassed because we are black when in your bussiness