BBB Business Review

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This Business is not BBB accredited

Connecticut Cane & Reed Co.

Additional Locations

Phone: (860) 646-6586 95 Hilliard St, Manchester, CT 06042 View Additional Email Addresses http://www.caneandreed.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Connecticut Cane & Reed Co. offers basketry and chair seating supplies, as well as the retail sale of old fashioned candy, Amish pickled foods, and copes corn.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Connecticut Cane & Reed Co. include:

  • 37 complaint(s) filed against business
  • Failure to respond to 28 complaint(s) filed against business

Factors that raised the rating for Connecticut Cane & Reed Co. include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 30
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 37

Additional Complaint Information

BBB has received a pattern of consumer complaints alleging non-receipt of ordered merchandise; that charges are place on customers' credit cards at time of purchase, rather than when items ship; and, that the company cannot be reached by phone or email to determine the status of orders. The company fails to respond to correspondence from BBB relating to these matters.

BBB encourages consumers to contact the Federal Trade Commission at 877-382-4357 or online at www.ftccomplaintassistant.gov to report the company's business practices.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Connecticut Cane & Reed Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 03, 2001 Business started: 01/01/1983 Business started locally: 01/01/1983
Type of Entity

Corporation

Business Management
Alana Parkinson
Contact Information
Principal: Alana Parkinson
Business Category

Caning Supplies Porcelain Enamel Repair & Refinish Food Products Antiques - Dealers

Alternate Business Names
CT Cane & Reed Co.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.