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Connecticut

This Business is not BBB accredited

Webloyalty.com, Inc.

Phone: (203) 956-1000 Fax: (203) 956-8789 View Additional Phone Numbers 6 High Ridge Park, Stamford, CT 06905 http://www.webloyalty.com View Additional Web Addresses

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Description

Webloyalty markets its online membership services to consumers following the completion of a purchase transaction at Webloyalty's co-marketing partner's website. Webloyalty's services include discounts on travel services, shopping, dining, attraction, and protection services.

Consumers who accept Webloyalty's offer by providing their email addresses twice and by clicking a "yes" button as an electronic signature, agree to monthly or quarterly charges for memberships until such time as the consumers choose to cancel.

Certain offers provide that consumers may try the service free of charge for a period of time. The business communicates with its customers primarily via electronic mail, and it provides frequent updates to its members regarding the benefits available in their chosen service(s).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Webloyalty.com, Inc. include:

  • Government action(s) against business

Factors that raised the rating for Webloyalty.com, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 210 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

210 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 151
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 45
Total Closed Complaints 210

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Webloyalty.com, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: April 30, 2001 Business started: 01/21/1999 Business started locally: 01/21/1999 Business incorporated: 02/03/1999 in DE
Type of Entity

Corporation

Business Management
Mr. Richard Fernandes, President Ms. Kristin Buonagura, Director of Customer Relations Mr. Albert Fino, VP and Treasurer Mr. Sloane Levy, Executive VP and Secretary Mr. Charles McCarthy, Treasurer Ms. Kathy Piro, Secretary Mr. Todd H. Siegel, Executive VP and CFO
Contact Information
Principal: Mr. Richard Fernandes, President
Business Category

Buying Clubs & Group Purchasing Service

Alternate Business Names
Buyer Assurance Complete Savings Incentive Networks Reservations Rewards Savingscircle.com Shopper Discounts and Rewards Travel Values Plus Wallet Shield
Business Management

On January 14, 2011, Webloyalty.com, Inc. merged with Affinion Group, Inc. and became an indirect, wholly-owned subsidiary of Affinion Group, Inc.

BBB maintains a separate BBB Business Review on Affinion Group, Inc. The review may be obtained online at www.bbb.org, or by calling 203-269-2700 extension 2.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6 High Ridge Park

    Stamford, CT 06905 (203) 956-1000 (800) 732-7031 (800) 889-8776 (800) 890-4895 (800) 890-4892 (800) 250-6037 (800) 732-7031

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (800) 250-6037(Phone)
  • (800) 732-7031(Phone)
  • (800) 732-7031(Phone)
  • (800) 889-8776(Phone)
  • (800) 890-4892(Phone)
  • (800) 890-4895(Phone)
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Additional Web Addresses

  • http://www.shopperdiscountsandrewards.com
  • http://www.reservationrewards.com
  • http://www.buyerassurance.com
  • http://www.travelvaluesplus.com
  • http://www.walletshield.com
  • http://www.completesavings.com
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Complaint Detail(s)

10/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To: ************************************** August 31, 2014 at 12:58 PM The charges to my credit card account are false and fraudulent based upon a slyly shrouded, imposed "membership". ** *********** ******* services were requested, approved, confirmed, or rendered and all charges to my credit card account shall be refunded immediately.Per *********** ******** online posted "Membership Terms of Service", item 5. RENEWAL: Unless member notifies ** of his/her intention not to renew the membership prior to renewal by verbal notice, via a letter (off line) to the Customer Service Department, via an online cancel center ( if available) or via an interactive voice response unit ( if available), the membership and the agreement will be renewed....."This email/ letter has been mailed to the address provided by *********** ******* website (the only information source re************ *******) per item 5 instructions.In addition to this written letter sent by email and ** ****, verbal notice was also attempted by calling the Customer Service number provided by *********** ******* (###-###-####). An "Automated Voice Attendant" merely reiterated the customer service hours of M-F 8AM - 11PM (ET).Another call to the customer service number will be made during the advertised business hours to clearly state "DO NOT RENEW' this (non) "membership AND REFUND ALL CHARGES SINCE 3/19/14".My credit card company and the Better Business Bureau have already been formally notified of *********** ******* online "membership" activity.

Desired Settlement: *********** ******* to refund all charges to my credit card and "cease and desist" all predatory, imposed "membership" activities online and anywhere else.

Business Response:  
Our records show that *** ****** ******* completed an online transaction at ******************** on February 17, 2014.  After completing the transaction she was offered a free 30-day trial of our *********** ******* service and $20 Cash Back for trying our service, which she accepted. 

*** ******* accepted the trial membership offer for *********** ******* by entering her name, address, card information and email address and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details”.  The Offer and Billing Details set forth the terms of the offer, including the $14 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with **************.
 
“By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize *********** ******* to use the information you provided for billing the membership fee of $14 a month until you cancel.”
 
Thus, by accepting the offer, *** ******* agreed that the *********** ******* $14 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ****************. Immediately after clicking the “YES!” button, she was taken to another screen welcoming her to the program.


We sent *** ******* an email reminding her to use the benefits of her membership. On March 6, 2014, we sent *** ******* an email to remind her that the free trial membership would conclude on March 18, 2014, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.  
 
*** ******* was charged the first $14 monthly membership fee at the end of her free trial membership on March 19, 2014. That same day, we sent her an email reminding her of the benefits of the membership.  She was charged the monthly membership fee from March of 2014 to August of 2014.  In addition, we continued to send emails to her emails on the following dates:  April 17, 2014, May 17, 2014, June 16, 2014, July 16, 2014, and August 15, 2014, reminding her to use all the benefits of the *********** ******* service.
 
*** *******’s *********** ******* membership was canceled and six credits of $14 were issued to her account on September 3, 2014.  These credits represent full reimbursement of membership fees that were billed to *** *******’s account.
 
*********** ******* makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, *********** ******* places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with *** ******* occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
****** ** *******
Manager, Customer Relations
 
 

9/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I unknowingly signed up for this program when signing up for the website ******** back in September of 2006. The company has been deducting $10 from my debit card every month since, and I was completely unaware of it until I received an email from them today, August 13, 2014. I clicked on the email, and the company some how had all of my card information as well as information about my previous address. I checked my statements and sure enough, *********** ******* is listed and $10 per month has been deducted.I feel this is a shady business practice, and I would like a refund for the $10 per month that was deducted unknowingly since September of 2006.

Desired Settlement: I would like a refund from September of 2006 to now, of the $10 per month that was deducted without my express knowledge, if possible.

Business Response: This letter is a response to your correspondence regarding *** ********** complaint.
 
Our records show that *** ****** ******** completed an online transaction at www.********.com on September 23, 2006. After completing the transaction he was offered a free 30-day trial of our *********** ******s service and $10 Cash Back Award for trying our service, which he accepted. 

*** ******** accepted the trial membership offer for *********** ******s by entering his email address ******************* twice and then clicking the “YES!” button on the page.  Immediately to the left of the “YES!” button are the “Offer and Billing Details”.  The Offer and Billing Details set forth the terms of the offer, including the $10 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with ********. Immediately above the location on the offer page where he entered his email address twice and clicked “Yes” is the following statement:
 
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ******** to securely transfer my name, address and credit or debit card information to *********** ******s for billing and benefit processing.
 
Thus, by accepting the offer, *** ******** agreed that the *********** ******s $10 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with ********. Immediately after clicking the “YES!” button, he was taken to another screen welcoming him to the program. This page advised him that he had just joined *********** ******s. Within the next few minutes, he was sent two emails from us including his membership kit and password and reminding him to obtain his $10 Cash Back Award. 


On September 23, 2006, we sent *** ******** an email reminding him to use the benefits of his membership. On October 9, 2006, we sent *** ******** an email to remind him that the free trial membership would conclude on October 23, 2006 and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.  
 
*** ******** was charged the first $10 monthly membership fee at the end of his free trial membership on October 23, 2006. That same day, we sent him an email reminding him of the benefits of the membership.  *** ******** was charged the monthly membership fee from October 2006 to July of 2014.  In addition, we continued to send emails to him on the following dates, November 22, 2006, December 22, 2006, January 21, 2007, February 20, 2007, March 22, 2007, April 21, 2007, May 24, 2007, June 20, 2007, July 20, 2007, August 19, 2007, September 18, 2007, October 18, 2007, November 21, 2007, December 17, 2007, January 16, 2008, February 15, 2008, March 16, 2008, April 15, 2008, May 15, 2008, June 14, 2008, July 14, 2008, August 13, 2008, September 12, 2008, October 12, 2008, November 11, 2008,  December 11, 2008, January 10, 2009, February 9, 2009, March 11, 2009, April 10, 2009, May 10, 2009, June 9, 2010, July 9, 2009, August 8, 2009, September 7, 2009, October 7, 2009, November 6, 2009, December 6, 2009, January 5, 2010, February 4, 2010, March 6, 2010, April 5, 2012, May 5, 2010, June 4, 2010, July 4, 2010, August 3, 2010, September 1, 2010, October 1, 2010, October 31, 2010, December 1, 2010, December 31, 2010, January 30, 2011, March 1, 2011, March 31, 2011, April 30, 2011, May 30, 2011, June 29, 2011, July 29, 2011, August 28, 2011, September 27, 2011, October 27, 2011, December 26, 2011, January 25, 2012, February 24, 2012, March 25, 2012, April 24, 2012, May 24, 2012, June23, 2012, July 23, 2012, August 22, 2012, September 21, 2012, October 21, 2012, November 20, 2012, December 20, 2012, January 19, 2013, February 18, 2013, March 20, 2013, April 19, 2013, May 19, 2013, June 18, 2013, July 18, 2013, August 17, 2013, September 16, 2013, October 16, 2013, November 15, 2013, December 15, 2013, January 14, 2014, February 13, 2014, March 15, 2014, April 14, 2014, May 14, 2014, June 13, 2014, July 13, 2014, and August 12, 2104, reminding him to use all the benefits of the *********** ******s service.
 
*** ********’s *********** ******s membership was canceled on August 14, 2014 and credits totaling $960 were issued to his account.  These credits represent full reimbursement of membership fees that were billed to his account.
 
*********** ******* makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, *********** ******s places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with *** ******** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We believe we treated *** ******** in a fair and correct manner, and our records reflect that he took several affirmative steps to sign up for the *********** ******s service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
****** ** *******
Manager, Customer Relations
 

9/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My membership (both ******** *** ******** *******) was cancelled without any notification. I changed my credit card payment method to an international credit card (not issued in United States), then my membership got cancelled immediately.I spoke with 3 customer services over the phone, hoping I can get my membership back by switching to another credit card. Unfortunately, 3 of them were very rude to me. All of them said once it got cancelled and you can never get it back. They even suggested me to registered another third party website (********************), which is totally neither ******** *** ******** *******.I am unsatisfied of the following:1. Rudeness of the phone customer service. Kept telling me I am no longer their customer anymore because they cancelled the membership.2. No notification at all when cancelling your membership: no email no phone call no mail.3. Once you got cancelled, you can never get back.

Desired Settlement: 1. Formal apology letter in the mail of the above 3 unsatisfying things in the above list2. Improvement in the management level that customers got notifications when the credit payment method was not successful3. My cashback money back from Shoppers4. Reinstate my membership (******** *** ******** *******)Thank you.

Business Response:

This letter is a response to your correspondence regarding *** **** complaint.
 
We apologize for any inconvenience *** ** may have experienced.  *** ** can be assured that both her memberships were reinstated.
 
******** *******
Member Id:  ********
 
******* ********* *** *******
Member Id:  ********
 
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely*******  ** *******
Manager, Customer Relations
 

8/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company *****************************s.com closed my account (*********07) last December. All my validated cashback amount was voided without any previous notice. I have contacted customer service and even CEO email several times without any reply. During last Thanksgiving/Christmas season, I made a lot online purchases using the cashback link provided from *****************************s.com . After they collected the cashback from merchants by my shopping behavior, they voided my cashback account and unjustly occupied all my earnings. This is unfair to me while they gave no reason at all. If not clicking through *****************************s.com, I would definitely earn a lot through their competitors. The company *****************************s.com did got cashback money because of my shopping, but suddenly closed my account and refused to pay any of my account balance to me.

Desired Settlement: Make all my validated account balance available and pay me.

Business Response:  
 
RE:     Chao Zhang / BBB Complaint # 10034473
Shopper Discounts & Rewards


This letter is a response to your correspondence regarding Mr. Zhang’s complaint with Shopper Discounts & Rewards.

Our records show that Mr. Zhang enrolled in the Shopper Discounts and Rewards service on April 30, 2010.  At the time of his enrollment there was no offer that provided 20% off each and every purchase.

Mr. Zhang’s Shopper Discounts & Rewards membership was canceled and a credit in the amount of $12 was issued to his account on December 20, 2013. This credit represents reimbursement of the current monthly membership fee.

Mr. Zhang was informed that per the Shopper Discounts & Rewards Membership Terms of Service, we have elected to terminate his membership in Shopper Discounts & Rewards effective December 19, 2013.

Upon receiving Mr. Zhang’s complaint, a full review of Mr. Zhang’s pending purchases was audited and a check in the amount of $624.61 will be processed by mid-June.  This refund amount represents reimbursement of the actual percentage rates Mr. Zhang was entitled to on his purchases versus the 20% he was earning on each and every purchase.
 
We hope this letter provides more clarification to Mr. Zhang as to the reasoning of his Shopper Discounts and Rewards membership cancellation. 

Sincerely,
Trisha J. Hoffman
Manager, Customer Relations

Consumer Response:  
Complaint: 10034473

I am rejecting this response because:

 
I appreciate the business's oral good faith, however, it is easier said than done. There is no sign yet that this business has made any substantial processes towards solving the problem. They even did not provide any timeline, which makes me to deeply doubt their "good faith", especially after considering the fact that they have kept refusing to communicate with me for half a year. The action to realize the oral promise is much more important. 

Sincerely,

Chao Zhang

Business Response:  
 
RE:     Chao Zhang / BBB Complaint # 10034473 - Shopper Discounts & Rewards


This letter is a response to your correspondence regarding Mr. Zhang’s further complaint with Shopper Discounts & Rewards.

In a good faith effort to resolve Mr. Zhang’s complaint, we are re-calculated his refund amount to represent the 20% off each and every one of Mr. Zhang’s purchases even though he was not eligible to receive 20% off all of his covered purchases.  The refund amount of the rebate check is $4,451.88 and Mr. Zhang will receive his check within the next three weeks.

Please let me know if you have any further questions or concerns.

Sincerely,
Trisha J. Hoffman
Manager, Customer Relations

8/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Don't ever remember opting into a subscription and been billed by this company $12 a month for a long time. I look over my online statement for any glaring errors. This error had not been glaring enough to catch my attention for over three years. I've never been called or emailed to let me know that I am not using or even have this service.At the end of the day I should have noticed the charges on my statement long ago, but I still feel like I got totally scammed.It was easy to cancel the subscription by calling the number on the phone statement. However, I believe that billing unknowing subscribers makes up the MAJORITY of their revenue and constitutes a shameful business model.

Desired Settlement: They can feel free to check my records and see that I never used their services. This should be an indication that I wasn't even aware I had a subscription. I think this warrants a full refund for all charges.

Business Response:  
Complaint ID:            ********
 
Dear *** ****:
 
Thank you for your recent correspondence regarding *** ******* ******* concerns with canceling his membership.
 
After an investigation of our databases, we were unable to locate a membership for *** ******* ***** in our database with the information he provided (**** ******* ***** ****** ** ***** email **************************).  In order to complete a more thorough search, please provide any previous email and/or home address (if applicable) and the membership number so I may locate his membership and resolve *** ******* concerns. 
 
We apologize for any confusion or inconvenience *** ***** may have experienced. 
 
Sincerely,
****** ** *******
Manager, Customer Relations
 
 

Consumer Response:  
Complaint: ********

I am rejecting this response because: they requested further information.

 
The name could be ******* ***** ** ******* *****.  The address is correct as it was read to me by an employee at the company.  I am unsure which email address was associated with the account, but the rest of the information should be enough.  Look for any account with the last name ***** that cancelled their subscription in the last 10 days - there will only be one - that's me.
 
Here is a copy of one of this year's bank transactions:
******** ***** ***** *** ******** *********** ****** ************ ** **************** *************** *********   ****** ******** ***** ***** *** ******** *********** ****** ************ ** **************** *************** *********   ****** ******** ***** ***** *** ******** *********** ****** ************ ** **************** *************** *********   ****** ******** ***** ***** *** ******** *********** ****** ************ ** **************** *************** *********   ****** ******** ***** ***** *** ******** *********** ****** ************ ** **************** *************** ********* ***********   ****** ******** ***** ***** *** ******** *********** ****** ************ ** **************** *************** *********   ****** ******** ***** ***** *** ******** *********** ****** ************ ** **************** *************** *********




  $12.00

Sincerely,

******* *****

Business Response:

 

This letter is a response to your correspondence regarding the complaint of *** ******* *****.

 

Our records show that *** ***** completed an online transaction at *********** on August 6, 2008. After completing the transaction he was offered a free 30-day trial of our *********** ******* service and a $20 Cash Back Award for trying our service, which he accepted. 


*** ***** accepted the trial membership offers for *********** ******* by entering the email address *****************
 twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction transaction with ******** Immediately above the location on the offer page where *** ***** entered his email address twice and clicked “Yes” is the following statement:


By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ******* to securely transfer my name, address and credit or debit card information to *********** ******* for billing and benefit processing.

 

Thus, by accepting the offer, *** ***** agreed that the *********** ******* $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with *******. Immediately after clicking the “YES!” button, *** ***** was taken to another screen welcoming him to the programs. The pages advised *** ***** that he had just joined *********** *******. Within the next few minutes, *** ***** was sent an email from us including his membership kit and password and reminding him to use his $20 Cash Back Reward.  

Our records indicate that we sent *** ***** an email explaining how to access the *********** ******* membership. We also sent *** ***** an email reminding him to use the benefits of his membership. We sent *** ***** an email to remind him that the free trial membership would conclude and at that time, he would be billed the monthly membership fee. The email included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.  

 

*** ***** was charged the first $12 monthly membership fee at the end of his free trial membership on September 5, 2008. That same day, we sent *** ***** emails reminding him of the benefits of the membership.  *** ***** was charged the monthly *********** ******* membership fee from September of 2008 to July of 2014.  In addition, we continued to send emails to *** ***** on the following dates: October 5, 2008, November 4, 2008, December 4, 2008, January 3, 2009, February 2, 2009, March 4, 2009, April 3, 2009, May 3, 2009, June 2, 2009, July 2, 2009, August 1, 2009, August 31, 2009, October 4, 2009, October 30, 2009, November 29, 2009, December 29, 2009, January 28, 2010, February 27, 2010, March 29, 2010, April 28, 2010, May 28, 2010, June 27, 2010, July 27, 2010, August 25, 2010, September 24, 2010, October 24, 2010, November 23, 2010, December 23, 2010, January 22, 2011, February 21, 2011, March 23, 2011, April 22, 2011, May 22, 2010, June 21, 2011, July 21, 2011, August 20, 2011, September 19, 2011, October 19, 2011, November 18, 2011, December 18, 2011, January 17, 2012, February 16, 2012, March 17, 2012, April 16, 2012, May 16, 2012, June 15, 2012, July 15, 2012, August 14, 2012, September 13, 2012, October 14, 2012, November 13, 2012, December 13, 2012, February 11, 2013, March 13, 2013, April 12, 2013, May 12, 2013, June 11, 2013, July 11, 2013, August 10, 2013, September 9, 2013, October 9, 2013, November 8, 2013, December 8, 2013, January 7, 2014, February 6, 2014, March 8, 2014, April 7, 2014, May 7, 2014, July 6, 2014 and July 7, 2014, reminding him to use all the benefits of the *********** ******* service.

 

On August 5, 2013, *** *****’s *********** ******* membership was canceled and seventy-one credits of $12 were issued to his account.  These credits represent full reimbursement of membership fees that were billed to *** *****’s account for the *********** ******* service.

 

*********** ******* make every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, *********** ******* places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with *** ***** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   

 

If you have questions or need additional information, please do not hesitate to contact me.

 

Sincerely,

****** ** *******

Manager, Customer Relations

 

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Please pass on my thanks to their resolution department.  I was pleasantly surprised by the completeness and speed of the response.


Sincerely,

******* *****

4/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was alerted by a third party financial site of a $12.00 charge that occurred twice this month. When looking at it further, I discovered that these charges went back 5 years -- sometimes once a month and sometimes twice. When I called the number accompanying the charge on my statement, I was met with a rude customer service representative that let me know that it was from ****** **** and indicated that I chose this service. When I explained that I had never lived at the zipcode she provided me and would not have selected a service like theirs (if I had, wouldn't I have used it in the past 5 years?), she acted like I was an idiot and said, "So you've never bought anything from ****** ****?" I explained that someone can use a delivery system without purchasing for silly dining club offers to which the woman audibly scoffed.

Desired Settlement: I would like a complete refund from 2009-present of all erroneous charges. And all the charges were erroneous.

Business Response:

 

This letter is a response to your correspondence regarding the complaint of Ms. Alyssa L. Dimatteo.

 

Our records show that Ms. Dimatteo completed an online transaction at ************** on May 6, 2009.  After completing the transaction she was offered a free 30-day trial of our Complete Savings service and a $10 Cash Back Award for trying our service, which she accepted. 


Ms. Dimatteo accepted the trial membership offer for Complete Savings by entering the email addres
* ************************* twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with **************. Immediately above the location on the offer page where Ms. Dimatteo entered her email address twice and clicked “Yes” is the following statement:

 

By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ************** to securely transfer my name, address and credit or debit card information to Complete Savings for billing and benefit processing.

 

Thus, by accepting the offer, Ms. Dimatteo agreed that the Complete Savings $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with **************. Immediately after clicking the “YES!” button, Ms. Dimatteo was taken to another screen welcoming her to the program. This page advised Ms. Dimatteo that she had just joined Complete Savings. Within the next few minutes, Ms. Dimatteo was sent two emails from us including her membership kit and password and reminding her to use her $10 Cash Back Award.  

In May of 2009, we sent Ms. Dimatteo an email explaining how to access the Complete Savings membership. We also sent Ms. Dimatteo an email reminding her to use the benefits of her membership and an email reminding her to use her $10 Cash Back Award. On May 23, 2009, we sent Ms. Dimatteo an email to remind her that the free trial membership would conclude on June 5, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.  

 

Ms. Dimatteo was charged the first $12 monthly membership fee at the end of her free trial membership on June 5, 2009. That same day, we sent Ms. Dimatteo an email reminding her of the benefits of the membership.  Ms. Dimatteo was charged the monthly membership fee from June of 2009 to March of 2014.  In addition, we continued to send emails to Ms. Dimatteo on the following dates: July 5, 2009, August 4, 2009, September 3, 2009, October 3, 2009, November 2, 2009, December 2, 2009, May 1, 2010, May 31, 2010, July 4, 2010, July 30, 2010, August 28, 2010, September 27, 2010, October 27, 2010, November 26, 2010, December 26, 2010, January 25, 2011, February 24, 2012, March 26, 2011, April 25, 2011, May 25, 2010, June 24, 2011, July 24, 2011, August 23, 2011, September 22, 2011, October 22, 2011, November 21, 2011, December 22, 2011, January 20, 2012, February 19, 2012, March 20, 2012, April 19, 2012, May 19, 2012, June 18, 2012, July 18, 2012, August 17, 2012, September 16, 2012, October 16, 2012, November 15, 2012, December 15, 2012, January 14, 2013, February 13, 2013, March 15, 2013, April 14, 2013, May 14, 2013, June 13, 2013, July 16, 2013, August 13, 2013, September 12, 2013, October 12, 2013, November 11, 2013, December 12, 2013, January 10, 2014, February 9, 2014, and March 11, 2014 reminding her to use all the benefits of the Complete Savings service.

 

Ms. Dimatteo’s Complete Savings account was canceled on March 31, 2014 and fifty-eight (58) credits of $12 were issued to her account.  These credits represent full reimbursement of membership fees that were billed to her account.

 

Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. Dimatteo occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   

 

We believe we treated Ms. Dimatteo in a fair and correct manner, and our records reflect that Ms. Dimatteo took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

 

Sincerely,

Trisha J. Hoffman

Manager, Customer Relations

 

 

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9991210, and find that this resolution is satisfactory to me.

Sincerely,

Alyssa Dimatteo

2/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am writing to address the release of my rebate money I have acquired at **************** since becoming a member on 11/29/2013. As of today, January 3, 2013 I have acquired over $151.65 in rebate money. I am writing to confirm that a check will be sent to me at the address I provided which is listed above in Phoenixville, Pennsylvania. The website states that the next check is due 1/15/2014. I want to receive verification from Incentive Networks (****************) that I am going to be provided with this money at my address. I have not received any contact. I have also provided this complaint letter to Incentive Networks via Certified Mail. I cannot verify my information as the website will not allow me to login or the website is not properly functioning.I am also currently filing a dispute through the website hosting services, along with the Better Business Bureau. I have read several complaints about **************** and perhaps, they are misleading or incorrect, but it appears there are people who have enrolled in the **************** rebate program and have not received their monies. I will have you know that I will do everything within my means to acquire the rebate money I have earned; and additionally, will do everything within my means to bring the Owner of this website and program under scrutiny and all available penalties if this money is not provided to me.

Desired Settlement: I would like the rebate money I have acquired through this company sent to me at my address. At this time, this money amounts to around $150. I have not received any of this money. Settlement is the release of the money I have earned in rebates through **************** or Incentive Networks (Webloyalty.com).

Business Response:  
This letter is a response to your correspondence regarding the complaint of Mr. Andrew Randolph.
 
We have confirmed that Mr. Randolph’s current transactions have been received and are pending approval.
 
The following is a section from our Terms of Service concerning payment
 
“3. Payment of Fees. Once you have earned $10.00 in your account, Incentive Networks, a division of Webloyalty.com, Inc. will send you Cash Back within 15 days of the end of the calendar month in which Incentive Networks, a division of Webloyalty.com, Inc. receives payment from the Affiliate. It is your responsibility to check your account regularly to ensure that discounts have been properly credited and that your account balance is accurate.”
 
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations
 

Consumer Response: Complaint: *******

I am rejecting this response because:


I just received my letter back that I sent to Savingswatch.com here:

Incentive Networks
PO BOX 855
Shelton, CT 06484


The letter was returned as not deliverable at this address, even though Savingswatch.com lists this address as where complaints should be filed. I hold the believe that Savingswatch.com is not going to release my cashback I have earned, which as of currently is now $120.77. It also appears Savingswatch has blocked me from accessing my account since filing this complaint. My correct address last time was checked and was listed for my profile. This address was:

75 Nutt Road
Phoenixville, PA 19460

This amount in cashback has changed, it was listed for a higher amount which I reported on earlier. I was to expect a check as Savingswatch as already received payment from vendors I have shopped at, and according to Savingwatch, the amount I have earned is greater than $10; therefore, I should have been sent a check for January 2014, this month, but I have yet to receive any check. I need an agent at Savingwatch to verify they have sent my check. This would smooth out the difficulties I have had thus far. At the point upon which I receive the check and cash it and it clears, this dispute will have been resolved. Until that time, this dispute will remain open. Please have the agent respond in accordance with these requests, as I have followed the Savingswatch terms and conditions - even trying to report to Savingwatch at the listed address; and now it appears, my message through this dispute channel is the only mode I have available to me to communicate with this agency. I will next try to contact and make a dispute through Incentive Networks.

I am looking to resolve this quickly and soon.

Updated:

I actually now see that the cashback money is pending. There are various days listed. I would like to understand when this cashback will post as it is very confusing and could be a long time going forward. This is what needs to be resolved. 


Sincerely,

Andrew Randolph

Business Response:  
This letter is a response to your correspondence regarding Mr. Andrew Randolph’s additional complaint with SavingsWatch.
 
We apologize that Mr. Randolph’s letter was returned, upon looking into this matter it was discovered that the wrong address listed on the website. The website has been updated to reflect the current address (*** *** ***** ********* ** ******).
 
As previously stated, it was confirmed that Mr. Randolph’s current transactions have been received and are pending approval.  He must wait the specified time to receive his rebates.
 
We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations
 

2/13/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Since May 2004, I have unwittingly been charged a month fee of $9.99 on my credit card for membership in a Reservation Rewards program run by this company. After recently investigating the recurring charge, I learned that this was not a monthly charge from my credit card provider as I had assumed but from this vendor. Upon further investigation, I learned that the charge was first initiated when I had purchased movie tickets from Fandango.com and mention of enrollment of this program was embedded in one of the click through pages. I would like to be reimbursed for all of the payments made as I have never received a monthly statement from this company detailing my points accumulation, nor information about access to the website(which is password enabled, )nor notice that points were set to expire - in effect never having had an opportunity to avail myself of the benefits of membership. The company depends on the consumer remaining unaware of their enrollment. This is a sophisticated bait and switch scam, operated by a pernicious and unethical company which should be flagged for investigation.

Desired Settlement: I would like to be refunded $1148.85 - the total amount that has been charged against my credit card since May 2004, until Jan. 2014.

Business Response: This letter is a response to your correspondence regarding Mr. Taylor’s complaint.
 
Our records show that Mr. Robert Taylor completed an online transaction at www.Fandango.com on May 22, 2004. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and $10 Cash Back Award for trying our service, which he accepted. 

Mr. Taylor accepted the trial membership offer for Reservation Rewards by entering his email address j**************** twice and then clicking the “YES!” button on the page.  Immediately to the left of the “YES!” button are the “Offer and Billing Details”.  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with Fandango. Immediately above the location on the offer page where he entered his email address twice and clicked “Yes” is the following statement:
 
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer Details and authorize Fandango to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.
 
Thus, by accepting the offer, Mr. Taylor agreed that the Reservation Rewards $9 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with Fandango. Immediately after clicking the “YES!” button, he was taken to another screen welcoming him to the program. This page advised him that he had just joined Reservation Rewards. Within the next few minutes, he was sent two emails from us including his membership kit and password and reminding him to obtain his $10 Cash Back Award. 


On May 29, 2004, we sent Mr. Taylor an email reminding him to use the benefits of his membership. On June 8, 2004, we sent Mr. Taylor an email to remind him that the free trial membership would conclude on June 22, 2004 and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.  
 
Mr. Taylor was charged the first $9 monthly membership fee at the end of his free trial membership on June 22, 2004. That same day, we sent him an email reminding him of the benefits of the membership.  Mr. Taylor was charged the monthly membership fee from June of 2004 to January of 2014.  In addition, we continued to send emails to him on a regular basis, reminding him to use all the benefits of the Reservation Rewards service.
 
Mr. Taylor’s Reservation Rewards membership was canceled on January 22, 2014 and four credits of $9 were issued to his account.  We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity.  Mr. Taylor can request a full refund by going to the website below, completing the affidavit we provided and returning it to us.
 
h***************************************************************************************************************************  
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. Taylor occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We believe we treated Mr. Taylor in a fair and correct manner, and our records reflect that he took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations 
 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

Robert Taylor

2/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have noted a recurring charge on my credit card for "Reservation Rewards" dating back several months. I have not purchased anything from CT, USA nor have I enrolled for any services or membership. i have not received any goods or services in relation to these charges. I contacted the company and attempted to use their automated unenrollment, however it simply states that my information cannot be found. I believe this is a fraudulent business relying on small, undetected payments to recur on a credit card bill, despite not actually providing any goods or services. I don not conduct many online transactions and only use reputable vendors, so I am not sure how they obtained my credit card information. Further, I have not received any correspondence from them suggesting I had purchased or enrolled in something. This assisted them in remaining undetected.

Desired Settlement: I wish to have all funds charged to my credit card refunded.

Business Response:
This letter is a response to your correspondence regarding the complaint of Mr. Steven Horchuk.
 
Our records show that Mrs. Michelle Horchuk completed an online transaction at www.************.ca on June 9, 2012. After completing the transaction she was offered a 30-day trial of our Reservation Rewards service and $20 Rebate for trying our service, which she accepted. 
 
Mrs. Horchuk agreed to this offer by entering her name, address, and credit or debit card number, then by entering the email address horchukfamily@shaw.ca twice and then clicking the “YES!” button on the page (a copy of this form and a hard copy of this letter are being sent directly to the customer under separate cover).  Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card they provide to us.  Immediately above the location on the offer page where Mrs. Horchuk entered her email address twice and clicked “Yes” is the following statement:
 
“By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Reservation Rewards to use the information you provide for billing the membership fee of $14 a month until you cancel.“
 
Thus, by accepting the offer, Mrs. Horchuk agreed that the Reservation Rewards $14 monthly membership fee would be billed to the credit or debit card she provided to us as part of the sign up process for our service. Immediately after clicking the “YES!” button, Mrs. Horchuk was taken to another screen welcoming her to the program. This page advised Mrs. Horchuk that she had just joined Reservation Rewards. Within the next few minutes, Mrs. Horchuk was sent an email from us including her membership kit and password and reminding her to use her $20 Rebate.  


On June 9, 2012, we sent Mrs. Horchuk an email reminding her to use the benefits of her membership. On June 15, 2012, we sent Mrs. Horchuk an email reminding her to use her $20 Rebate. On June 26, 2012, we sent Mrs. Horchuk an email to remind her that the free trial membership would conclude on July 8, 2012, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. 
 
Mrs. Horchuk was charged the first $14 monthly membership fee at the end of her free trial membership on July 9, 2012.  In addition, we continued to send emails to Mrs. Horchuk on the following dates: August 7, 2012, September 6, 2012, October 6, 2012, November 5, 2012, December 5, 2012, January 4, 2013, February 3, 2013, March 5, 2013, April 4, 2013, May 4, 2013, June 3, 2013, July 3, 2013, August 2, 2013, December 3, 2013 and December 30, 2013, reminding her to use all the benefits of the Reservation Rewards service.
 
Mrs. Horchuk’s Reservation Rewards membership was canceled and (19) nineteen credits in the amount of $14 were issued to her account.  These credits represent full reimbursement of membership fees that were billed to her account.
 
 
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mrs. Horchuk occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We believe we treated Mrs. Horchuk in a fair and correct manner, and our records reflect that Mrs. Horchuk took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  I believe that the business went above what was expected to resolve my complaint and ensure the process was non-confrontational.   

Sincerely,

Steven Horchuk

1/14/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Reservation Rewards has been charging my Chase credit card for 52 months without my authorization. I had not noticed the charge of $12, since it wasn't such a big amount I did not catch it soon enough.I called Chase as soon as I noticed the charge and they stared an investigation right away. They cancelled the credit card and issued a new one after I told them that the charges were unauthorized on the previous card.The only problem is that Chase refuses to refund the $612 that I have paid since Reservation Rewards insisted that I had purchased whatever it is that they say they sold me. To this day I do not know what it is that they sold me. Whatever they claim is a big lie, I never authorized Reservation Rewards to charge me $12 a month.According to my search over the internet, this company has done the same thing to thousands of people. I think it's about time they are brought to justice.

Desired Settlement: Reservation Rewards needs to issue a refund in the amount of $612 + interests. That is the exact amount I paid Chase credit card. After that, is up to the state to shut them down.

Business Response: This letter is a response to your correspondence regarding the complaint of Angelita Montilla.
 
Our records show that Mr. ******* ***** completed an online transaction at www.**********com on June 29, 2009.  After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $25 Cash Back Incentive for trying our service, which he accepted. 

Mr. ***** accepted the trial membership offer for Reservation Rewards by entering the email address ***********************.net twice and then clicking the “YES!” button on the page.  Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with **********com. Immediately above the location on the offer page where Mr. ***** entered his email address twice and clicked “Yes” is the following statement:
 
By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize Spirit Airlines to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing.
 
Thus, by accepting the offer, Mr. ***** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with **********com. Immediately after clicking the “YES!” button, Mr. ***** was taken to another screen welcoming him to the program. This page advised Mr. ***** that he had just joined Reservation Rewards. Within the next few minutes, Mr. ***** was sent two emails from us including his membership kit and password and reminding him to use his $25 Cash Back Reward.  


On June 29, 2009, we sent Mr. ***** an email explaining how to access the Reservation Rewards membership. On June 30, 2009, we sent Mr. ***** an email reminding him to use the benefits of his membership. On July 16, 2009, we sent Mr. ***** an email to remind him that the free trial membership would conclude on July 29, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.  
 
Mr. ***** was charged the first $12 monthly membership fee at the end of his free trial membership on July 29, 2009. That same day, we sent Mr. ***** an email reminding him of the benefits of the membership.  Mr. ***** was charged the monthly membership fee from July of 2009 to September of 2013.  In addition, we continued to send emails to Mr. ***** on the following dates: August 28, 2009, September 27, 2009, October 27, 2009, November 26, 2009, December 26, 2009, January 25, 2010, February 24, 2010, March 26, 2010, April 25, 2010, May 25, 2010, June 24, 2010, July 24, 2010, August 22, 2010, September 21, 2010, October 21, 2010, November 20, 2010, December 20, 2010, January 19, 2011, February 18, 2011, March 20, 2011, April 19, 2011, May 19, 2011, June 18, 2011, July 18, 2011, August 17, 2011, September 16, 2011, October 16, 2011, November 15, 2011, December 15, 2011, January 14, 2012, February 13, 2012, March 14, 2012, April 13, 2012, May 13, 2012, June 12, 2012, July 12, 2012, August 11, 2012, September 10, 2012, October 10, 2012, November 9, 2012, December 15, 2011, January 14, 2012, February 13, 2012, March 14, 2012, April 13, 2012, May 13, 2012, June 12, 2012, July 12, 2012, August 11, 2012, September 10, 2012, October 10, 2012, November 9, 2012, December 9, 2012, January 8, 2013, February 7, 2013, March 9, 2013, April 8, 2013, May 8, 2013, June 7, 2013, July 7, 2013, August 6, 2013, September 6, 2013 and October 7, 2013, reminding him to use all the benefits of the Reservation Rewards service.
 
Mr. ******* Reservation Rewards membership was canceled on October 29, 2013.  We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity.  Mr. ***** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us.
 
https://www.member-center.com/Forms/Affidavit/Index.rails?c=7FB18074C14FD283677A3032402C109509E020CF17CC4776FFD4E05DB2CCFA09
 
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ***** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We believe we treated Mr. ***** in a fair and correct manner, and our records reflect that Mr. ***** took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations 
 

Business Response:

We have issued a full refund to Angelita Montilla's Mastercard.  She should she the refund reflect shortly. 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

Angelita Montilla

1/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a strange notice in my mailbox from Reservation Rewards on January 4, 2014 telling me that my email address is no longer valid and I am missing out on important updates. The email address, that I never use, was created for an event which needed an account from that specific email service provider, so I thought it was odd. I was just going to toss it thinking it was junk mail but the name "Reservation Rewards" looked familiar and I looked up my bank account information and sure enough I was paying for something I had no idea I was paying for nor have I ever used the services. I was simply going to cancel my subscription but in order to do so I needed to sign in; which they provided me with the appropriate email address and password from the notice I received. I was in shock when I realized that I was a member since November 2008 and paying monthly since then! The reason I didn't notice it for so long was because I was donating to a charity for about the same amount and I just assumed that's what it was. The monthly bill was listed as $12 per month and that has added up over the years and as a recent college graduate, I was upset!

Desired Settlement: With the current $ 12 per month membership fee. If I calculate the five years of fees plus the two months in 2008, it totals for about $744 dollars. I need to start paying my student loans off and I would really like a full refund.

Business Response:  
Our records show that Ms. Anna Tkebuchava completed an online transaction at www.buy.com on November 8, 2008. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and a $10 Award for trying our service, which she accepted. 

Ms. Tkebuchava accepted the trial membership offer for Reservation Rewards by entering her email address *********************.com twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details”.  The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with Buy.com.

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize Buy.com to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”
 
Thus, by accepting the offer, Ms. Tkebuchava agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with Buy.com. Immediately after clicking the “YES!” button, Ms. Tkebuchava was taken to another screen welcoming her to the program. This page advised Ms. Tkebuchava that she had just joined Reservation Rewards. Within the next few minutes, Ms. Tkebuchava was sent two emails from us including her membership kit and password and reminding her to use her $10 Off Your Next Purchase Reward.  


Ms. Tkebuchava was charged the first $12 monthly membership fee at the end of her free trial membership on December 8, 2008. That same day, we sent Ms. Tkebuchava an email reminding her of the benefits of the membership.  Ms. Tkebuchava was charged the monthly membership fee from December of 2008 to December of 2013. 
 
On January 6, 2014, Ms. Tkebuchav’s Reservation Rewards was canceled and (61) sixty-one credits of $12 were issued to her account.  These credits represent full reimbursement of membership fees that were billed to her account.
 
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. Tkebuchava occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We believe we treated Ms. Tkebuchava in a fair and correct manner, and our records reflect that Ms. Tkebuchava took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations
 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is acceptable to me.

Sincerely,

Anna Tkebuchava

1/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: According to a Reservation Rewards customer representative, I enrolled in this membership by accepting a $50 promotional discount on *********.com in July 2011. Since then, I have been charged $14 every month directly to my credit card, which had been provider during purchase on *********.com. I had unknowingly enrolled in this program, and believe this company needs to be transparent about their methods of automatic enrollment.

Desired Settlement: I would like the total amount charged to my credit card fully refunded.

Business Response:  
This letter is a response to your correspondence regarding the complaint of Ms. Laura Oseka.
 
Our records show that Ms. Oseka completed an online transaction at www.*********.com on July 11, 2011. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and $50 Cash Back for trying our service, which she accepted. 

Ms. Oseka accepted the trial membership offer for Reservation Rewards by entering her name, address. credit card number and her email address l**********************.edu twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $14 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with *********.com. Immediately above the location on the offer page where Ms. Oseka entered her information and email address twice and clicked “Yes” is the following statement:
 
“By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Reservation Rewards to use the information you provide for billing the membership fee of $14 a month until you cancel.”
 
Thus, by accepting the offer, Ms. Oseka agreed that the Reservation Rewards $14 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with *********.com. Immediately after clicking the “YES!” button, Ms. Oseka was taken to another screen welcoming her to the program. This page advised Ms. Oseka that she had just joined Reservation Rewards. Within the next few minutes, Ms. Oseka was sent an email from us including her membership kit and password and reminding her to use her $50 Cash Back.  


On July 11, 2011, we sent Ms. Oseka an email reminding her to use the benefits of her membership. On July 17, 2011, we sent Ms. Oseka an email reminding her to use her $50 Cash Back. On July 28, 2011, we sent Ms. Oseka an email to remind her that the free trial membership would conclude on August 9, 2011, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged.  
 
Ms. Oseka was charged the first $14 monthly membership fee at the end of her free trial membership on August 10, 2011. That same day, we sent Ms. Oseka an email reminding her of the benefits of the membership.  Ms. Oseka was charged the monthly membership fee from August of 2011 to December of 2013.  In addition, we continued to send emails to Ms. Oseka on the following dates:, September 8, 2011, October 8, 2011, November 7, 2011, December 7, 2011, January 1, 2012, February 5, 2012, March 1, 2012, April 5, 2012, May 5, 2012, June 4, 2012, July 4, 2012, August 3, 2012, September 2, 2012, October 2, 2012, November 1, 2012, December 1, 2012, December 31, 2012, January 30, 2013, February 24, 2013, March 1, 2013, March 31, 2013, April 30, 2013, May 30, 2013, June 29, 2013, July 29, 2013, and November 26, 2013, reminding her to use all the benefits of the Reservation Rewards service.
 
Ms. Oseka’s Reservation Rewards membership was canceled on December 17, 2013 and twenty-nine credits of $14 were issued to her account.  These credits represent full reimbursement of membership fees that were billed to her account.
 
Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. Oseka occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   
 
We believe we treated Ms. Oseka in a fair and correct manner, and our records reflect that Ms. Oseka took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.
 
Sincerely,
Trisha J. Hoffman
Manager, Customer Relations
 

 

11/11/2013 Billing/Collection Issues | Complaint Details Unavailable
10/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Someone recently got a hold of my credit card, cloned it, and tried to use it in Ohio at a ********. ********* fraud unit notified me and the card cancelled. Today, I went through my charges to see if there were any unauthorized charges. I scrutinized it more carefully than usual due to the fact that the card had been cloned.I noticed a *** charge on the card from a company in Connecticut called *********** ******* and another *** charge for ******** ********. I called the company and found out that they had been charging me for these services since May of 2009. I only have access online to the past 12 months and corroborated that this was indeed correct for the statements that I had access to.When I told the customer service rep that I never authorized these charges he informed me that I had signed up for this service in connection with the purchase of flowers in 2009 and has been going on since then!! I can assure you that I would not pay someone *** a month or *** a month to belong to an online discount club that I dont need or want. It is also not my practice to sign up for discounts. I never noticed the charges partly because there are so many entries on my monthly bill each monthI use this card for almost everything. This happened to me once before several years ago and I recall calling the company up, complaining, and they removed the charges, but somehow in 2009 they started it back up again. I dont recall at the moment the name of the company that I had the dispute with in the past but it was the same sort of scam and likely the same party I am now dealing with.This really is a form of fraud that has cost me over a ******** ******* and I noticed upon researching this online that this is a multi-billion dollar scam and and so I am sure you are well familiar with it.The customer service rep said he would reverse the charges going back a few months. I should be reimbursed for every charge on my credit card. I was a ********** for 18 years and am willing to pursue every legal remedy to see that these corporate crooks are brought to justice.

Desired Settlement: DesiredSettlementID: Refund I wish to be refund all of the money that they stole from me. They say that they have been charging me since May of 2009. When I get all of my back statement from ******** I will be able to verify the extent of the fraud as I am not inclined to believe anything this company says without verification.

Business Response:
This letter is a response to your correspondence regarding the complaint of ******* ******.

Our records show that *** ****** completed an online transaction at *********** on October 30, 2008 and again on March 19, 2009. After completing the transactions he was offered a free 30-day trial of our *********** ******* and ******* ********* * ******* services and a *** rebate for trying our services, which he accepted.

*** ****** accepted the trial membership offers for *********** ******* and ******* ********* * ******* by entering the email address ************************ twice and then clicking the ''YES!'' button on the page Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the *** monthly membership fees following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his two transactions transaction with *******. Immediately above the location on the offer page where *** ****** entered his email address twice and clicked ''Yes'' is the following statement:

By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ******* to securely transfer my name, address and credit or debit card information to *********** ******* for billing and benefit processing.

By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ******* to securely transfer my name, address and credit or debit card information to ******* ********* * ******* for billing and benefit processing.

Thus, by accepting the offer, *** ****** agreed that the *********** ******* and ******* ********* * ******* *** monthly membership fee would be billed to the credit or debit card used in connection with his transaction with *******. Immediately after clicking the ''YES!'' button, *** ****** was taken to another screen welcoming him to the programs. The pages advised *** ****** that he had just joined *********** ******* / ******** ********* * *******. Within the next few minutes, *** ****** was sent emails from us including his membership kits and password and reminding him to use his two separate *** rebates.

Our records indicate that we sent *** ****** an email explaining how to access the *********** ******* and ******* ********* * ******* memberships. We also sent *** ****** an email reminding him to use the benefits of his membership. We sent *** ****** an email to remind him that the free trial memberships would conclude and at that time, he would be billed the monthly membership fees. The emails also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

*** ****** was charged the first *** monthly membership fee at the end of his free trial membership on November 29, 2008 and April 18, 2009. That same day, we sent *** ****** emails reminding him of the benefits of the memberships. *** ****** was charged the monthly *********** ******* membership fee from November of 2008 to July of 2013 and ******* ******** * ******* membership fees from April of 2009 to August of 2013. In addition, we continued to send emails to *** ****** reminding him to use all the benefits of the *********** ******* and ******* ********* * ******* services.

On August 27, 2013, *** ******'s *********** ******* and ******* ********* * ******* memberships were canceled and four credits in the amount of *** were issued at that time for each service. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. *** ****** can request a full refund by going to the website below, completing the affidavits we provided and returning it to us.

****************************************************************************************************************************
****************************************************************************************************************************
*********** ******* and ******* ********* * ******* make every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, *********** ******* and ******* ********* * ******* places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with *** ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance.

If you have questions or need additional information, please do not hesitate to contact me.

Sincerely,
****** ** *******
******** ******** *********


Consumer Response:

 
Complaint: *******

I am rejecting thisresponse because: They have not yet resolved the complaint. They invited me to complete an affidavit and send it to them and after reviewing it will decided whether or not to refund to me the money they basically stole from me through unauthorized charges on my credit card. I submitted the affidavit last week and am waiting to hear back from them, so at this poin the complaint remains unresolved. I will let you know when I get a response from them. Thank you.

Sincerely,

******* ******* ****** ****

***** ********





























Consumer Response:  

Better Business Bureau:

I don't agree that I authorized *** to send my credit card information along to ******* *********/*********** *******. I also don't agree that I authorized ******* ********s/*********** ******* to enroll me in their club and start charging me. They have, however, returned the money in dispute to my account. That being the case, there is nothing further for the BBB to resolve with respect to my complaint against ******* *********/*********** *******. Thank you for your assistance in this matter.


Sincerely,

******* ******* ****** ****

10/2/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: obtained my debit number somehow and took money out until I noticed my account was overdrawn and caught them. n/a

Desired Settlement: 11 months times $14.00 of unauthorized deductions from my checking account=$154.00

Business Response:

September 23, 2013

This letter is a response to *** ****’s correspondence regarding the complaint of Mr. ****** ******.

Our records show that Mr. ****** completed an online transaction at www.********.com on June 4, 2012. After completing the transaction he was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $10 Rebate for trying our service, which he accepted. 


Mr. ****** accepted the trial membership offer for Shopper Discounts & Rewards by entering his name, address, card type, credit card number and the email address
********@*****.com twice and then clicking the “YES!” button on the page. Immediately to the left of the “YES!” button are the “Offer and Billing Details.”  The Offer and Billing Details set forth the terms of the offer, including the $14 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with **** ****. Immediately above the location on the offer page where Mr. ****** entered his email address twice and clicked “Yes” is the following statement:


“By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Shopper Discounts & Rewards to use the information you provide for billing the membership fee of $14 a month until you cancel.”

Thus, by accepting the offer, Mr. ****** agreed that the Shopper Discounts & Rewards $14 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with **** ****. Immediately after clicking the “YES!” button, Mr. ****** was taken to another screen welcoming him to the program. This page advised Mr. ****** that he had just joined Shopper Discounts & Rewards. Within the next few minutes, Mr. ****** was sent two emails from us including his membership kit and password and reminding him to use his $10 Rebate.  

On June 4, 2012, we sent Mr. ****** an email explaining how to access the Shopper Discounts & Rewards membership. On June 10, 2012, we sent Mr. ****** an email reminding him to use the benefits of his membership. On June 16, 2012, we sent Mr. ****** an email reminding him to use his $10 Rebate. On June 21, 2012, we sent Mr. ****** an email to remind him that the free trial membership would conclude on July 3, 2012, 2012, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.  

Mr. ****** was charged the first $14 monthly membership fee at the end of his free trial membership on July 4, 2012. That same day, we sent Mr. ****** an email reminding him of the benefits of the membership.  Mr. ****** was charged the monthly membership fee from July of 2012 to July of 2013.  In addition, we continued to send emails to Mr. ****** on the following dates: August 3, 2012, September 1, 2012, October 1, 2012, October 31, 2012, November 30, 2012, December 30, 2012, January 29, 2013, February 28, 2013, March 30, 2013, April 29, 2013, May 29, 2013, June 28, 2013, and July 28, 2013, reminding him to use all the benefits of the Shopper Discounts & Rewards service.  

On August 2013, 2013, Mr. ******’s Shopper Discounts & Rewards membership was canceled and a credit in the amount of $14 was issued to his account.  On September 21, 2013, twelve additional credits of $14 were also issued to his account.  These credits represent full reimbursement of membership fees that were billed to his account.

Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ****** occurs, we are pleased to cancel a customer’s membership, as we have in this instance.   

We believe we treated Mr. ****** in a fair and correct manner, and our records reflect that Mr. ****** took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card.  We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

****** ** ******* *******

, Customer Relations

10/1/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This company, webloyalty. Needs to be investigated and shut down. My husband and I were unknowingly signed up for 'Reservation Rewards' and have been charged $12 / month on our credit card. We tried to call the company and they are not refunding all charges. I looked online and I am not alone. Lots of complaints about this company. Is anything being done? Thanks.

Desired Settlement: DesiredSettlementID: Refund Would like all charges from Reservation Rewards refunded. Plain and simple. Not just a few months of refunds, all months we were charged.

Business Response:
This letter is a response to your correspondence regarding Mrs. ***** ** *****s complaint.

Our records show that Mr. ******* **** completed an online transaction at www.********.com on February 14, 2009. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and $10 Cash Back Award for trying our service, which he accepted.

Mr. **** accepted the trial membership offer for Reservation Rewards by entering his email address ***@*******.net twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details''. The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with ********. Immediately above the location on the offer page where he entered his email address twice and clicked ''Yes'' is the following statement:

By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ******** to securely transfer my name, zip code and credit or debit card information to Reservation Rewards for billing and benefit processing.

Thus, by accepting the offer, Mr. **** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with ********. Immediately after clicking the ''YES!'' button, he was taken to another screen welcoming him to the program. This page advised him that he had just joined Reservation Rewards. Within the next few minutes, he was sent two emails from us including his membership kit and password and reminding him to obtain his $10 Cash Back Award.

On February 15, 2009, we sent Mr. **** an email reminding him to use the benefits of his membership. On February 21, 2009, we sent him an email reminding him to use his $10 Cash Back Reward. On March 4, 2009, we sent Mr. **** an email to remind him that the free trial membership would conclude and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. **** was charged the first $12 monthly membership fee at the end of his free trial membership on March 16, 2009. That same day, we sent him an email reminding him of the benefits of the membership. Mr. **** was charged the monthly membership fee from March of 2009 to August of 2013. In addition, we continued to send emails to him emails on the following dates: April 19, 2009, May 15, 2009, June 14, 2009, July 14, 2009, August 13, 2009, September 12, 2009, October 12, 2009, November 11, 2009, December 11, 2009, January 10, 2010, February 9, 2010, March 11, 2010, April 14, 2010, May 10, 2010, June 9, 2010, July 9, 2010, August 8, 2010, September 6, 2010, October 6, 2010, November 5, 2010, December 5, 2010, January 4, 2011, February 3, 2011, March 5, 2011, April 4, 2011, May 4, 2011, June 3, 2011, July 3, 2011, August 2, 2011, September 1, 2011, October 1, 2011, October 31, 2011, November 30, 2011, December 30, 2011, January 29, 2012, February 28, 2012, March 29, 2012, April 28, 2012, May 28, 2012, June 27, 2012, July 27, 2012, August 26, 2012, September 25, 2012, October 25, 2012, November 24, 2012, December 24, 2012, January 23, 2013, February 22, 2013, March 24, 2013, April 24, 2013, May 24, 2013, June 23, 2013, July 23, 2013 and August 22, 2013, reminding him to use all the benefits of the Reservation Rewards service.

On September 5, 2013, Mr. ****'s Reservation Rewards membership was canceled. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Mr. **** can request a full refund by going to the completing the affidavit we provided and returning it to us. Since Mr. **** completed the affidavit, an additional fifty credits in the amount of $12 were issued to his account on September 7, 2013. These credits represent full reimbursement of membership fees that were billed to his account.

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. **** occurs, we are pleased to cancel a customer's membership, as we have in this instance.

We believe we treated Mr. **** in a fair and correct manner, and our records reflect that he took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,
****** ** ******* *******, Customer Relations

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

They have refunded the charges. However, the fact that we were unknowingly signed up for a service is concerning to me.  Please continue to monitor this company.

Sincerely,

***** ** ****

9/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unauthorized withdrawal from bank account. $12 monthly withdraw for a 17 months totaling $204. I have no idea where they got my bank information. Product_Or_Service: N/A Order_Number: N/A Account_Number: N/A

Desired Settlement: DesiredSettlementID: Other (requires explanation) DesiredSettlementID: Refund Complete refund of $204 and no more withdrawals.

Business Response: Business Response /* (1000, 5, 2013/08/20) */ Please confirm if this is the same complaint as Complaint Case #: XXXXXXXX Consumer: Mr. ** Willima ********. This letter is a response to your correspondence regarding the complaint of Mr. ** ********. Our records show that Mr. ******** completed an online transaction at the usauto.com (on December 30, 2009. After completing the transaction he was offered a free 30-day trial of our Complete Savings service and a $10 Cash Back Incentive for trying our service, which he accepted. Mr. ******** accepted the trial membership offer for Complete Savings by first entering the last four digits of the credit or debit card number used for the US Auto (Race Pages) transaction, then entering the email address **********@gmail.comt twice, and finally clicking the ''YES!'' button on the page Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with US Auto. Immediately above the location on the offer page where Mr. ******** entered his email address twice and clicked ''Yes'' is the following statement: ''Enter the last 4 digits of your credit or debit card and your email address as your electronic signature to confirm that you have read and agree to the Offer and Billing Details and authorize the secure transfer of your name, address and credit or debit card information used for your purchase at US Auto to Complete Savings for billing after your 30 day FREE trial.'' Thus, by accepting the offer, Mr. ******** agreed that the Complete Savings $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with US Auto. Immediately after clicking the ''YES!'' button, Mr. ******** was taken to another screen welcoming him to the program. This page advised Mr. ******** that he had just joined Complete Savings. Within the next few minutes, Mr. ******** was sent two emails from us including his membership kit and password *** reminding him to use his $10 Cash Back Incentive. On December 30, 2009, we sent Mr. ******** an email explaining how to access the Complete Savings membership. On January 6, 2010, we sent Mr. ******** an email reminding him to use the benefits of his membership. On January 12, 2010, we sent Mr. ******** an email reminding him to use his $10 Cash Back Incentive. On January 16, 2010, we sent Mr. ******** an email to remind him that the free trial membership would conclude on January 29, 2010, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged. On May 24, 2013, Mr. ********'s Complete Savings membership was canceled and consistent with company practice, we provided a refund of four months of membership fees. Since Mr. ******** completed the affidavit we also provided an additional thirty-five credits of $12. These credits represent full reimbursement of membership fees that were billed to his account. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations

8/21/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Our credit card was biled for a monthly membership we did no request for the last 15 months. We have no idea how this happened. We did order vitamins from drugs.com in april2012. We gave no one permission to sign us up. We are senior citizens and retired. We would never sign up for this it is not in our budget. I do not know how this was able to happen to us?? Thank you for being there to aid us in our need. We have cancelled our credit card and have filed a dipute claim. They said they may be able to get a little of our money back. I am sure it will take a while to be resolved Thanks again! I am now examining every statement with a manifying glass!

Desired Settlement: DesiredSettlementID: Refund Credit back to our credit card

Business Response: Business Response /* (1000, 5, 2013/07/17) */ July 17, 2013 This letter is a response to your correspondence regarding the complaint of Ms. ***** *****. Our records show that Ms. ***** completed an online transaction at www.drugstore.com on March 23, 2012. After completing the transaction she was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $10 Coupon for trying our service, which she accepted. Ms. ***** accepted the trial membership offer for Shopper Discounts & Rewards by entering her name, address, card type, credit card number and the email address *************@gmail.com twice and then clicking the "YES!" button on the page. Immediately to the left of the "YES!" button are the "Offer and Billing Details." The Offer and Billing Details set forth the terms of the offer, including the $14 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with Drugstore.com. Immediately above the location on the offer page where Ms. ***** entered her email address twice and clicked "Yes" is the following statement: "By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Shopper Discounts & Rewards to use the information you provide for billing the membership fee of $14 a month until you cancel." Thus, by accepting the offer, Ms. ***** agreed that the Shopper Discounts & Rewards $14 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with Drugstore.com. Immediately after clicking the "YES!" button, Ms. ***** was taken to another screen welcoming her to the program. This page advised Ms. ***** that she had just joined Shopper Discounts & Rewards. Within the next few minutes, Ms. ***** was sent two emails from us including her membership kit and password *** reminding her to use her $10 Coupon. On March 29, 2012, we sent Ms. ***** an email explaining how to access the Shopper Discounts & Rewards membership. On April 4, 2012, we sent Ms. ***** an email reminding her to use the benefits of her membership. On April 9, 2012, we sent Ms. ***** an email reminding her to use her $10 Coupon. On April 9, 2012, we sent Ms. ***** an email to remind her that the free trial membership would conclude on April 21, 2012, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. ***** was charged the first $14 monthly membership fee at the end of her free trial membership on April 22, 2012. That same day, we sent Ms. ***** an email reminding her of the benefits of the membership. Ms. ***** was charged the monthly membership fee from April of 2012 to June of 2013. In addition, we continued to send emails to Ms. ***** on the following dates: May 21, 2012, June 20, 2012, July 20, 2012, August 19, 2012, September 18, 2012, October 18, 2012, November 17, 2012, December 17, 2012, January 16, 2013, February 15, 2013, March 17, 2013, April 16, 2013, May 16, 2013, and June 15, 2013, reminding her to use all the benefits of the Shopper Discounts & Rewards service. On July 10, 2013, Ms. *****'s Shopper Discounts & Rewards membership was canceled and consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=6D0DEDDXXXXXD54F8932BE17FA738D4DXXXXXXXXC1D6CCXXXXXXXXXXXXXXXAA0 Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the "YES!" button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ***** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. ***** in a fair and correct manner, and our records reflect that Ms. ***** took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations Consumer Response /* (3000, 7, 2013/07/19) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) We did not receive any information mentioned in above form letter. After much research i realize i am not alone in this matter , there are thousands of consumers like myself who have been scammed by this company . In fact a class action suit was even mentioned. We why would anyone pay 14.00/ month to get a 22 cent discount. I may be old but i am not stupid! I am sure this company will never refund our money, why would they . We were easy prey to their devious practices! I repeat again we did not hit any button to sign up for this service. !! I doubt if we will ever get our money back from these people this organization is just too smart for all of us. Thank you for all your help and support, this has been a very expensive learning experience for us. I guess we are very fortunate this hasn't happened before.even with the unfair offer they have made a profit off of us. I hope they can sleep at night!!! Business Response /* (4000, 9, 2013/08/05) */ August 5, 2013 This letter is a response to your further correspondence regarding the complaint of Ms. ***** *****. On July 10, 2013, Ms. *****'s Shopper Discounts & Rewards membership was canceled and consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us. If Ms. ***** believes certain account activity on her credit or debit card was unauthorized, she could request a full refund by completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=6D0DEDDXXXXXD54F8932BE17FA738D4DXXXXXXXXC1D6CCXXXXXXXXXXXXXXXAA0 Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the "YES!" button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ***** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations Consumer Response /* (4200, 11, 2013/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We want a FULL REFUND ! We DID not request a membership from this organization! We were tricked by accepting a coupon fron Drugstore,com. After much research on line, we found out we are not alone. This company goes under several names, wikipedia exposed them for who they are. Senator *** Rockafella has instituted a bill to stop these kinds of shady practices from this very group. They can send out all the form letters they want. We were taken advantage of tricked would be a better word. I have filed a report with the F.T.C.and Clark ******. I will also contact **** ***** . If nothing else, to alert others like us. I feel if this company can scam an attorney, what hope do we have.he did get a full refund after much hassle. I repeat, we DID NOT sign up nor except any services from these people. A 10.00 first order bonus coupon from Drugstore.com", did not in any way sign us up for a shoppers discount. This is deceptive. I have every receipt from my " card " purchases and the only discount we ever received was 22 cents back from drugstore.com. , they refer to this on the invoice as "drugstore bonus dollars."Why would anyone who seldom orders on line spend 14.00/ month to get 22 cents back?? The more we read about this company The more we have learned about their fraudulant practices. I think my next alert will be to FOX news. It would be nice to read the fine print but there wasn't any. We want to alert everyone we know. This was a very expensive lesson, one as two retired people we could not afford. I don't think shopoers discount and their muli billion dollars organization cares, they are making this on the backs of us middle class . I also read it will be available in Irelandthis year. Thank you for all of you help and the whoke thing in a nutshell we want our 210.00 back!!WE NEVER REQUESTED THIS SERVICE! If a class action suit ever comes about, i have all my paperwork ready, remember sketcher shoes??? This is way worse. Thanks again!!!Two dumb seniors! Business Response /* (4000, 13, 2013/08/20) */ On July 10, 2013, Ms. *****'s Shopper Discounts & Rewards membership was canceled and consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us. If Ms. ***** believes certain account activity on her credit or debit card was unauthorized, she could request a full refund by completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=6D0DEDDXXXXXD54F8932BE17FA738D4DXXXXXXXXC1D6CCXXXXXXXXXXXXXXXAA0 We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations

8/8/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Apparently, I have been getting charged $12.00 per month unknowingly for the past 4 or 5 years. I do not have any knowledge of this company or of ever voluntarily signing up for reservation rewards. I feel as though I've been getting robbed for the past 4 or 5 years of $12.00 per month. I've attempted to call this company directly and they were not able to pull up an "account" for me. I asked to talk to a supervisor and was told that the only way that my account could be recovered is if I give my credit card number. After that, I became suspicious and decided to call my bank to file a claim of fraud.

Desired Settlement: DesiredSettlementID: Other (requires explanation) My primary desired settlement is to cancel this recurring charge to my card. My secondary desired settlement is to be refunded in full for the the recurring $12.00 charges from when the charges commenced.

Business Response: Business Response /* (1000, 5, 2013/07/29) */ Re: *********** ****** BBB Case # XXXXXXXX I have reviewed your inquiry regarding Mr. *********** ******. Unfortunately, we have not been able to find the records of Mr. ****** in our system. We have searched our billing system for *********** ****** who resides at 621 South ******* Street in **********, VA, XXXXX and an email address of **************@gmail.com, and have not found any such entry. If we were given additional information we could complete the research of this complaint. For example, if we had any other email addresses Mr. ****** may have used or the credit card number the charge appeared on that he refers to in his complaint (and any prior card numbers if he has had this card reissued recently), we would probably find his record in our system, if it is there. Also, if Mr. ****** has moved recently, his prior address might be the address we have associated with his record. Finally, if there is any other members of his household with access to his credit card, a search under their name may be useful. Any such information will be used solely for the purposes of responding to this inquiry. We would like to fully address Mr. ******'s complaint to his satisfaction. However, until we can locate the records associated with him, we have no way to respond. We hope to hear from you with this information so we can resolve this matter. Sincerely, ****** J. ******* Manager, Customer Relations

8/5/2013 Advertising/Sales Issues
7/24/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I noticed a reoccurring charge of $12 on my checking debit card from a reservation rewards company the past 2 months (from June-July 2013). I checked back online to later online statements and found that I have been repeatedly charge $12 from this company monthly. I called my bank account provider to find out how long I've been charged $12/month. They traced it back to September 8th, 2009. For the past 45 months, this company charged me $12, fraudulently stealing a total of $540 from my checking account. I only recently started checking my online bank statements and started questioning this random $12 charge. This company stole my checking information online and has been stealing my money monthly. I tried calling the toll free number and never got through to anyone. I have sent several emails with no avail. I had to place a block on my checking card and they reissued me another card because of this but this does not replace the money that was stolen from me and my faith in online businesses hacking into peoples accounts. I know there are a few civil lawsuits against this company because of fraudulent charges.

Desired Settlement: DesiredSettlementID: Refund I would like restitution for what they have done and for the money they have stolen from me. I would like a refund of $540 from the company.

Business Response: Business Response /* (1000, 5, 2013/07/15) */ This letter is a response to your correspondence regarding the complaint of Ms. ****** *****. Our records show that Ms. ***** completed an online transaction at www.orbitz.com on August 5, 2009. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and a $25 Cash Back Incentive for trying our service, which she accepted. Ms. ***** accepted the trial membership offer for Reservation Rewards by entering the email address ***********@yahoo.com twice and then clicking the ''YES!'' button on the page Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with Orbitz. Immediately above the location on the offer page where Ms. ***** entered her email address twice and clicked ''Yes'' is the following statement: ''Enter the last 4 digits of your credit or debit card and your email address as your electronic signature to confirm that you have read and agree to the Offer and Billing Details and authorize Orbitz to securely transfer your name, address and credit or debit card information to Reservation Rewards for billing after your 30 day FREE trial.'' Thus, by accepting the offer, Ms. ***** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with Orbitz.com. Immediately after clicking the ''YES!'' button, Ms. ***** was taken to another screen welcoming her to the program. This page advised Ms. ***** that she had just joined Reservation Rewards. Within the next few minutes, Ms. ***** was sent an email from us including her membership kit and password and reminding her to use her $25 Cash Back Incentive. On August 6, 2009, we sent Ms. ***** an email reminding her to use the benefits of her membership. On August 12, 2009, we sent Ms. ***** an email reminding her to use her $25 Cash Back Incentive. On August 22, 2009, we sent Ms. ***** an email to remind her that the free trial membership would conclude on September 4, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. ***** was charged the first $12 monthly membership fee at the end of her free trial membership on September 4, 2009. That same day, we sent Ms. ***** an email reminding her of the benefits of the membership. Ms. ***** was charged the monthly membership fee from September of 2009 to July of 2013. In addition, we continued to send emails to Ms. ***** on the following dates: October 4, 2009, November 3, 2009, December 3, 2009, January 2, 2010, February 1, 2010, March 3, 2010, April 2, 2010, May 2, 2010, June 1, 2010, July 1, 2010, July 31, 2010, August 29, 2010, September 28, 2010, October 28, 2010, November 27, 2010, December 27, 2010, January 26, 2011, February 25, 2012, March 27, 2011, April 26, 2011, May 26, 2010, June 25, 2011, July 25, 2011, August 24, 2011, September 23, 2011, October 23, 2011, November 22, 2011, December 22, 2011, January 21, 2012, February 20, 2012, March 21, 2012, April 20, 2012, May 20, 2012, June 19, 2012, July 19, 2012, August 18, 2012, September 17, 2012, October 17, 2012, November 16, 2012, December 16, 2012, January 15, 2012, February 14, 2013, March 16, 2013, April 15, 2013, May 15, 2013, and June 14, 2013, reminding her to use all the benefits of the Reservation Rewards service. Ms. *****'s Reservation Rewards membership was canceled on July 8, 2013. Consistent with company practices, we provided a refund of four months' of membership fees. Ms. ***** was informed that we may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us. Since Ms. ***** completed affidavit was received, forty-three (43) additional credits in the amount of $12 were issued to her account on July 10, 2013. Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ***** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. ***** in a fair and correct manner, and our records reflect that Ms. ***** took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations

7/23/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: RESERVATIONREWARDS.COM - I booked a flight on Orbitz.com in 2011 and a pop-up ad describing a rewards program came onto the screen. After reading through the ad it appeared to be a free service, offered by Orbitz, for frequent users. No where in the ad did it say it was a trial offer. I never gave my credit card information to them or authorized them to bill me $12 monthly. I was never emailed any information about their service or that I was ever being charged a fee. They just started billing my credit card monthly without my knowledge and without my authorization. How did they get my credit card information? Did Orbitz authorize this? After contacting the company I was sent an email explaining that I would be given a 4 month credit but they would not return the $300 that was billed to my credit card, for 25 months, without my knowledge. Product_Or_Service: Coupons - I guess. Not sure what I recieved. Account_Number: XXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would like to have the $300 that was billed to my credit card returned to my account. They gave me a cancel confirmation number of XXXXXXXX. Any help would be greatly appreciated.

Business Response: Business Response /* (1000, 5, 2013/07/12) */ This letter is a response to your correspondence regarding the complaint of Mr. ****** *******. Our records show that Mr. ******* completed an online transaction at www.orbitz.com on October 29, 2008. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted. Mr. ******* accepted the trial membership offer for Reservation Rewards by entering the email address *********@sbcglobal.net twice and then clicking the ''YES!'' button on the page Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with Orbitz. Immediately above the location on the offer page where Mr. ******* entered his email address twice and clicked ''Yes'' is the following statement: ''By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize Orbitz to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.'' Thus, by accepting the offer, Mr. ******* agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with Orbitz.com. Immediately after clicking the ''YES!'' button, Mr. ******* was taken to another screen welcoming him to the program. This page advised Mr. ******* that he had just joined Reservation Rewards. Within the next few minutes, Mr. ******* was sent an email from us including his membership kit and password *** reminding him to use his $20 Cash Back Incentive. On October 30, 2008, we sent Mr. ******* an email reminding him to use the benefits of his membership. On November 5, 2008, we sent Mr. ******* an email reminding him to use his $20 Cash Back Incentive. On November 16, 2008, we sent Mr. ******* an email to remind him that the free trial membership would conclude on November 28, 2008, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged. Mr. ******* was charged the first $12 monthly membership fee at the end of his free trial membership on November 28, 2008. That same day, we sent Mr. ******* an email reminding him of the benefits of the membership. Mr. ******* was charged the monthly membership fee from November of 2008 to June of 2013. In addition, we continued to send emails to Mr. ******* on the following dates: December 28, 2008, January 27, 2009, February 25, 2009, March 28, 2009, April 27, 2009, May 23, 2009, June 26, 2009, July 26, 2009, August 25, 2009, September 24, 2009, October 24, 2009, November 23, 2009, December 27, 2009, January 22, 2010, February 21, 2010, March 23, 2010, April 22, 2010, May 22, 2010, June 21, 2010, July 21, 2010, August 19, 2010, September 18, 2010, October 18, 2010, November 17, 2010, December 17, 2010, January 16, 2011, February 15, 2012, March 17, 2011, April 16, 2011, May 16, 2010, June 15, 2011, July 15, 2011, August 14, 2011, September 13, 2011, October 13, 2011, November 12, 2011, December 12, 2011, January 11, 2012, February 10, 2012, March 11, 2012, April 10, 2012, May 10, 2012, June 9, 2012, July 9, 2012, August 8, 2012, September 7, 2012, October 7, 2012, November 6, 2012, December 6, 2012, January 6, 2013, February 5, 2013, March 7, 2013, April 6, 2013, May 6, 2013, and June 5, 2013, reminding him to use all the benefits of the Reservation Rewards service. Mr. *******'s Reservation Rewards membership was canceled on July 2, 2013. Consistent with company practices, we provided a refund of four months' of membership fees. Mr. ******* was informed that we may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us. Since Mr. *******'s completed affidavit was received, fifty-two (52) additional credits in the amount of $12 were issued to his account. Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ******* occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Mr. ******* in a fair and correct manner, and our records reflect that Mr. ******* took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations

6/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A few years back (I dont recall the exact year, It my be 2009) after a vacation trip Reservation Rewards started charging my ***'s Club Discover Credit Card $12.00 each month. I have never recived any rewards or benefit from this company. I have tried several times to get in contact with them by phone but I receive the folling message: "the number you call can not be reach from your calling area". I also contacted my Credit Card Custumer Service to get this monthtly amount cancelled from my account but the answer is that I have to cancel from Reservation Rewards. I tried to sent them an e-mail, and got a message that my account is no longer active because my membership its been cancelled, but I do receive every month a charge on my account forf $12.00.

Desired Settlement: DesiredSettlementID: Refund 1. I want to know since when they activated an account under my name. 2. How much have they charge me for that "membership". How many years have I paid them $12.00 monthly?3. I want to get a complete refund from every cent I have paid them for nothing because as I said before I have never get any reward or benefit from such company called Reservation Rewards.

Business Response: Business Response /* (1000, 5, 2013/06/05) */ This letter is a response to your correspondence regarding the complaint of Ms. ***** ******. Our records show that Ms. ****** completed an online transaction at www.cheapoair.com on September 19, 2010. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and $20 Cash Back Incentive for trying our service, which she accepted. Ms. ****** accepted the trial membership offer for Reservation Rewards by entering her name, address, credit card number and her email address *******@aol.com twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with cheapoair.com. Immediately above the location on the offer page where Ms. ****** entered her information and email address twice and clicked ''Yes'' is the following statement: ''By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Reservation Rewards to use the information you provide for billing the membership fee of $12 a month until you cancel. Start saving today!'' Thus, by accepting the offer, Ms. ****** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with cheapoair.com. Immediately after clicking the ''YES!'' button, Ms. ****** was taken to another screen welcoming her to the program. This page advised Ms. ****** that she had just joined Reservation Rewards. Within the next few minutes, Ms. ****** was sent an email from us including her membership kit and password *** reminding her to use her $20 Cash Back Incentive. On September 19, 2010, we sent Ms. ****** an email reminding her to use the benefits of her membership. On September 25, 2010, we sent Ms. ****** an email reminding her to use her $20 Cash Back Incentive. On October 6, 2010, we sent Ms. ****** an email to remind her that the free trial membership would conclude on October 18, 2010, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. ****** was charged the first $12 monthly membership fee at the end of her free trial membership on October 19, 2010. That same day, we sent Ms. ****** an email reminding her of the benefits of the membership. Ms. ****** was charged the monthly membership fee from October of 2010 to May of 2013. In addition, we continued to send emails to Ms. ****** on the following dates: November 17, 2010, December 17, 2010, January 16, 2011, February 15, 2011, March 17, 2011, April 16, 2011, May 16, 2011, June 15, 2011, July 15, 2011, August 14, 2011, September 13, 2011, October 13, 2011, November 12, 2011, December 12, 2011, January 11, 2012, February 10, 2012, March 11, 2012, April 10, 2012, May 10, 2012, June 9, 2012, July 9, 2012, August 8, 2012, September 7, 2012, October 7, 2012, November 6, 2012, December 6, 2012, January 5, 2013, February 4, 2013, March 6, 2013, April 5, 2013, May 5, 2013, and June 4, 2013, reminding her to use all the benefits of the Reservation Rewards service. Ms. ******'s Reservation Rewards membership was cancelled on June 5, 2013. Consistent with company practice, we provided a refund of four months' of membership fees. We may provide refunds above the amounts set forth above by Ms. ****** completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=7D6EF62B62D39CXXXXXXFXXXXXXXBA1917D1E601D73A498DXXXXXD411DA72EEE If Ms. ****** completes the affidavit we provided and returns it to us, we will review her request and respond by email with our determination regarding the claim within thirty (30) days of our receipt of all required information and documentation. Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. ****** in a fair and correct manner, and our records reflect that Ms. ****** took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations Consumer Response /* (3000, 7, 2013/06/06) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) It may be correct that they send all the emails that they said but, I never received either one because they sent it to the following email: kuty2g3@ aol.com and that account its been closed for years. That is why I never receive any email from them. I tried several times to call them at X-XXX-XXX-XXXX, but get a message "the number you call can not be reached from your calling area. The Customer service at the credit card didn't cancel because it had to be don with Reservations Rewards which it was impossible to get in contact for the reasons mention above. I'am going to sent the affidavit they requested from me but the only settlement that I accept is a full refund of the 32 payments that I make to them for $12.00 a month which equal $384.00 paid to them without any benefit to me because the $20.00 they argue they send me (I don't recall) I never use it. Business Response /* (4000, 9, 2013/06/14) */ This letter is in response to your further correspondence regarding the complaint of Ms. ***** ******. Ms. ******'s Reservation Rewards membership was cancelled on June 5, 2013. Consistent with company practice, we provided a refund of four months' of membership fees. Once we receive Ms. ******'s completed affidavit, will review her request and respond by email with our determination regarding the claim within thirty (30) days. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ******* Manager, Customer Relations

6/13/2013 Billing/Collection Issues
5/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Shoppers Discount and Rewards began charging my MasterCard $12 mon since Dec 2008. I did not realize they had been billing me until May 2013. I found out that by searching on the web that other consumers had similar unauthorized billing occur to them as well. Apparently Shoppers Discounts got my credit card # when I made an online purchase by posting a pop up window asking if you would like save additional money on your purchase.That's how they get your CC # not telling you that you just joined their "Discount Club" at and would be charged $12.00 a month unless you cancelled.

Desired Settlement: I'm seeking a refund of $572.00.for the unauthorized billing of my Sears Credit Card acct. The billing started in Dec 2008 and was just terminated in May 2013.54 months @ $12.00 per month.

Business Response: Business Response /* (1000, 5, 2013/05/16) */ This letter is a response to Mr. ****** ******'s complaint regarding Shoppers Discounts & Rewards. Our records show that Mr. ****** completed an online transaction at www.AllPosters.com on December 9, 2008. After completing the transaction he was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $10 Reward Certificate for trying our service, which he accepted. Mr. ****** accepted the trial membership offer for Shopper Discounts & Rewards by entering the email address *****@comcast.net twice and then clicking the "YES!" button on the page. Immediately to the left of the "YES!" button are the "Offer and Billing Details". The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with AllPosters.com. Immediately above the location on the offer page where Mr. ****** entered his email address twice and clicked "Yes" is the following statement:. "By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize AllPosters.com to securely transfer my name, address and credit or debit card information to Shopper Discounts & Rewards for billing and benefit processing." Thus, by accepting the offer, Mr. ****** agreed that the Shopper Discounts & Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with AllPosters.com. Immediately after clicking the "YES!" button, Mr. ****** was taken to another screen welcoming him to the program. This page advised Mr. ****** that he had just joined Shopper Discounts & Rewards. Within the next few minutes, Mr. ****** was sent two emails from us including his membership kit and password and reminding him to use his $10 Reward Certificate. On December 9, 2008, we sent Mr. ****** an email explaining how to access the Shopper Discounts & Rewards membership. On December 11, 2008, we sent Mr. ****** an email reminding him to use the benefits of his membership. On December 17, 2008, we sent Mr. ****** an email reminding him to use his $10 Reward Certificate. On December 27, 2008, we sent Mr. ****** an email to remind him that the free trial membership would conclude on January 8, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged. Mr. ****** was charged the first $12 monthly membership fee at the end of his free trial membership on January 8, 2009. That same day, we sent Mr. ****** an email reminding him of the benefits of the membership. Mr. ****** was charged the monthly membership fee from January of 2009 to May of 2013. In addition, we continued to send emails to Mr. ****** on the following dates: February 7, 2009, March 9, 2009, April 8, 2009, May 8, 2009, June 7, 2009, July 7, 2009, August 6, 2009, September 5, 2009, October 5, 2009, November 4, 2009, December 4, 2009, January 3, 2010, February 6, 2010, March 4, 2010, April 3, 2010, May 3, 2010, June 2, 2010, July 2, 2010, August 1, 2010, August 30, 2010, September 29, 2010, October 29, 2010, November 28, 2010, December 28, 2010, January 27, 2011, February 26, 2011, March 28, 2011, April 27, 2011, May 27, 2011, June 26, 2011, July 26, 2011, August 25, 2011, September 24, 2011, October 24, 2011, November 23, 2011, December 23, 2011, January 22, 2012, February 21, 2012, March 22, 2012, April 21, 2012, May 21, 2012, June 20, 2012, June 20, 2012, July 20, 2012, August 19, 2012, September 18, 2012, October 18, 2012, November 19, 2012, December 17, 2012, January 16, 2013, February 16, 2013, March 18, 2013, and April 17, 2013, reminding him to use all the benefits of the Shopper Discounts & Rewards service. Mr. ******'s Shopper Discounts & Rewards membership was canceled on May 13, 2013. Consistent with company practices, we provided a refund of four months' of membership fees. We may provide refunds above the amounts set forth above by Mr. ****** completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=XXXXXEXXXXXXABXXXXXFE30D4E43B4C4C24F20F8594E825AAXXXXXXXF755CC7B Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the "YES!" button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations Consumer Response /* (3000, 7, 2013/05/17) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) Shoppers Discount is correct, I received countless emails that I never opened assuming they were spam/junk mail. I never open junk mail!!! Requiring a phone call to cancel a "free membership" is in itself deceptive which I'm sure countless others have fallen prey to as well.(Am I right Shoppers Discount??)To my recollection I never even used their $10 Reward Certificate. To make amends by offering 4 months($48.00)rather than refunding the full amount ($572.00) billed over the past 4 and a half years is unacceptable remedy that I don't feel is appropriate . Is this the standard policy applied to other consumers who were also misinformed members of a Shoppers Discount? OK, if that's the way Shoppers Discounts chooses to build it customer base rather than being upfront and transparent about their membership practices they can keep their $48.00. Business Response /* (4000, 9, 2013/05/20) */ This letter is a response to Mr. ****** ******'s further complaint regarding Shoppers Discounts & Rewards. Mr. ******'s Shopper Discounts & Rewards membership was canceled on May 13, 2013. Consistent with company practices, we provided a refund of four months' of membership fees. We may provide refunds above the amounts set forth above by Mr. ****** completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=XXXXXEXXXXXXABXXXXXFE30D4E43B4C4C24F20F8594E825AAXXXXXXXF755CC7B We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

5/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My membership was cancelled by Shoppers Discounts & Rewards in February without given any reason. When I tried to use the gas gift cards purchased from their website several days ago, there was $0 value on all the unused cards!!! For one card, I used part of the value several weeks ago, now there's no money left. It happened to all my Exxon Mobil and Shell gas gift cards. The cashier at the gas station helped me check and confirmed the cards has empty value. I contacted their customer service, however they refused to check at first, then they insisted all the cards were used. I attached all of our email correspondences here.They firstly replied to my email saying that "We are unable to research any gift card purchases over 6 months old. We have submitted your Shell Gift Card purchases for research. Please allow 4-6 weeks for research."I continued to reply to them with the following email. "I purchased gift cards from your website, and they have no value in the cards. It's normal to doubt you're selling fake cards or involved in a fraud. I do hope you could give a clear explanation, instead of letting your previous customer to wait for 4- 6 weeks. "They responded very fast this time."We have completed the research on your gift cards with the vendor. They confirmed that all of the gift cards have been used and have zero balances. We are unable to place a reorder for you at this time."Here's the gift card number of my cards purchased from them. None of Exxon Mobil cards are used, and at least four Shell cards are not used.Exxon MobilXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXShellXXXXXX XXXXXX XXXXXXXXXXXXX XXXXXX XXXXXXXXXXXXX XXXXXX XXXXXXXXXXXXX XXXXXX XXXXXXXXXXXXX XXXXXX XXXXXXXXXXXXX XXXXXX XXXXXXX

Desired Settlement: DesiredSettlementID: Refund I want them to refund all the invalid gift cards and apologize. Also I need them to give a clear explanation why they cancelled my membership and give me my pending cashback on their website, though I will never use their website or join membership.

Business Response: Business Response /* (1000, 5, 2013/05/09) */ This letter is a response to your correspondence regarding the complaint of ****** ******. On February 26, 2013 we sent Ms. ****** an email stating that our records show that Ms. ****** enrolled in our membership service multiple times. Unfortunately, members are prohibited from enrolling in the same service multiple times in a six (6) month period, as stated in our Terms of Service. By joining our programs, Ms. ****** consented to abide by our terms of service, and those terms were available to her to review prior to her decision to join the memberships. We also believe Ms. ******'s recent account activity reflects a violation of the terms of service and fraudulent activity regarding the gift card purchases. Members may also not have more than one active membership in any of our services at the same address, regardless of the names on the memberships, therefore these memberships have been canceled effective 02/22/2013. Approved rebates for qualified purchases earned prior to the termination date will be paid in accordance with the Terms of Service for The Cash Back Network program. Gift Card/Movie ticket orders placed prior to the termination date will also be processed in accordance with the Terms of Service. The gift cards Ms. ****** references in her complaint were purchased over a year ago, but we confirmed by our Vendor that the gift cards were used and have a zero balance. If you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations Consumer Response /* (3000, 7, 2013/05/10) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) I had only one account from Shoppers in past. They charged me violated the terms of service and had fraudulent activity, which is completely ungrounded and illegal. ***********************, a supervisor in Shopper Discounts, informed me they cancelled my membership service because their "records" showed that I was using multiple accounts. When I asked what records were they using, ******said they had multiple accounts in the community I live via email. On Feb 26, I replied this email and explicitly pointed out their records is wrong. I even explained to them that I was living in one apartment before Dec. 2011 in this community and then lives in another community during 2012. On Jan. 2013, I moves back to this community, but lives in a different apartment. Shouldn't I change my shipping address and billing address when I changes my address? I asked them to check their "records" again. Until now, I still have not received any replies from****** The faked Shell gift cards are bought from Shoppers in Dec 2012 and Jan 2013, not a year ago as ****** J. ****** claimed. When I contacted them, they just told me it has zero balance without any other useful information involving when and where these were using. Since I have never used these cards, how could they be invalid? Two of the faked Mobile gift cards are bought in Sep 2012, when I found they are invalid and contacted to Shoppers, they said they were unable to research any gift card purchases over 6 months old, and refused to give any other explanation. Business Response /* (4000, 9, 2013/05/20) */ This letter is a response to your correspondence regarding the complaint of ****** ******. Our records indicate that we had multiple accounts listed at the Maguire address (367 Maguire Village, Gainesville FL XXXXX), which is a violation of the Terms of Service, therefore all accounts have been canceled. Below are the orders placed by Ms. ******: 4/27/2011 she placed order number STXXXXXXXX which included two Chevron/Texaco Gas $25 Gift Cards, one BP Amoco Gas $25 Gift Card and one Applebee's $25 Gift Card. 5/26/2011 she placed order number STXXXXXXXX which included two BP Amoco Gas $25 Gift Cards and two Exxon/Mobil Gas $25 Gift Card Exxon/Mobil Gas $25 Gift Cards. 6/23/2011 she placed order number STXXXXXXXX which included four $25 BP Amoco Gift Cards. 7/21/2011 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 8/12/2011 she placed order number STXXXXXXXX which included two $25 Shell Gift Cards and two $25 Exxon Mobil Gift Cards. 9/25/2011 she placed order number STXXXXXXXX which included three $25 Shell Gift Cards and one $25 BK�® Crown Card. 10/19/2011 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 11/11/2011 she placed order number STXXXXXXXX which included two $25 BP Amoco Gift Cards, one $25 Shell Gift Card and one $25 Red Lobster Gift Card. 12/7/2011 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 1/8/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 2/7/2012 she placed order number STXXXXXXXX which included two $25 BP Amoco Gift Cards and two $25 Shell Gift Cards. 3/15/2012 she placed order number STXXXXXXXX which included two $25 Shell Gift Cards and two $25 Exxon Mobil Gift Cards. 4/14/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 5/17/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 6/25/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 7/14/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 8/14/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 9/13/2012 she placed order number STXXXXXXXX which included two $25 Shell Gift Cards and two $25 Exxon Mobil Gift Cards. 10/20/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 11/19/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 12/14/2012 she placed order number STXXXXXXXX which included four $25 Shell Gift Cards. 1/13/2013 She placed order number STXXXXXXXX which included four $25 Shell Gift Cards. As stated previously, our Vendor confirmed that the gift cards stated in Ms. ******'s complaint were used and all have a zero balance. She can call the number on the back of the gas cards for balance information. Please let me know if I can be of any further assistance. Sincerely, ****** J. ****** Manager, Customer Relations Consumer Response /* (4200, 11, 2013/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I completely don't understand what conclusions could be drawn from these "records". Could Shoppers show that there are two account numbers that belong to me? Or could Shoppers point out the listed transaction history has any problem? Regarding the address issue, can't I live in Maguire Village before Dec. 2011 and then moves back on Jan. 2013, but lives at a different apartment? If it is OK, I don't under why Shoppers keeps charging me make some fraud activities or violate their terms of service. On Feb. 26 2013, I replied an email to******Butler, a Shoppers Supervisor, and explicitly explain why there were two Maguire address. Immediately I got the correspondence number XXXXXXXX. Until now, I still do not receive any reply from him or anyone else regarding the address issue they have. I don't mind attached this email in the end. Regarding the faked gift cards, I do know they all have zero balance, and don't need anyone in Shoppers or Gas company to tell me it. I am just wondering why they don't work. Once again, I want to emphasize that I well-kept them at home and no one used them before. Shoppers told me I bought Mobile gift cards "too long ago" and they are unable to do any research, and Shell confirmed they are used. In any event, I can't accept such a simple explanation, I need more details. This is the email with correspondence number XXXXXXXX, hopeful Shoppers won't ignore it once again. Dear******Butler, Thanks for your explanation for cancelling my account. However, the reason still does not make any sense to me. Maguire is a large community, there are more than 150 families, even someone else lives there and registers for an account, there is no reason to identify him/her to me. In fact, I was recommending my neighbours to join your membership. For myself, I was living there one year ago, and moved out during the year 2012. Earlier this year, I moved in Maguire Village again. I was using the address "367 Maguire Village, APT 6" before Dec. 2011 and now I am using a new address, "367 Maguire Village, APT 8". Both addresses are attached with my credit card that ends with **** **** **** 9355. If there are any other addresses or any other names or credit cards shown in your records, they have NOTHING to do with me. ******

5/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I noticed recently that we have been charged $12/month on our credit card. I called the number and was told that this is for membership fee for their website. They told me that I started the membership in Oct. 2009 for a coupon of $20 for some airfare. I have never joined any website like that and never received anything from that organization. Since I do travel a lot, I always assumed this is airplane booking fee. My assistant told me today that this is a scam. Is there any way for me to get the money back?

Desired Settlement: DesiredSettlementID: Refund I believe this is an absolutely scam and would like to get money back from that company.

Business Response: Business Response /* (1000, 5, 2013/05/09) */ This letter is a response to your correspondence regarding the complaint of Ms. ****** Li. Our records show that Ms. Li completed an online transaction at www.*********.com on October 14, 2009. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and $20 Cash Back Incentive for trying our service, which she accepted. Ms. Li accepted the trial membership offer for Reservation Rewards by entering the last four digits of the credit or debit card she used at *********.com and her email address *************.edu twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with *********.com. Immediately above the location on the offer page where Ms. Li entered her information and email address twice and clicked ''Yes'' is the following statement: ''Enter the last 4 digits of your credit or debit card and your email address as your electronic signature to confirm that you have read and agree to the Offer and Billing Details and authorize *********.com to securely transfer your name, address and credit or debit card information to Reservation Rewards for billing after your 30 day FREE trial.'' Thus, by accepting the offer, Ms. Li agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with *********.com. Immediately after clicking the ''YES!'' button, Ms. Li was taken to another screen welcoming her to the program. This page advised Ms. Li that she had just joined Reservation Rewards. Within the next few minutes, Ms. Li was sent an email from us including her membership kit and password and reminding her to use her $20 Cash Back Incentive. On October 14, 2009, we sent Ms. Li an email reminding her to use the benefits of her membership. On October 15, 2009, we sent Ms. Li an email reminding her to use her $20 Cash Back Incentive. On October 31, 2009, we sent Ms. Li an email to remind her that the free trial membership would conclude on November 13, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. Li was charged the first $12 monthly membership fee at the end of her free trial membership on November 13, 2009. That same day, we sent Ms. Li an email reminding her of the benefits of the membership. Ms. Li was charged the monthly membership fee from November of 2011 to April of 2013. In addition, we continued to send emails to Ms. Li on the following dates: January 12, 2010, February 11, 2010, March 13, 2010, April 12, 2010, May 12, 2010, June 11, 2010, July 11, 2010, August 10, 2010, September 8, 2010, October 8, 2010, November 7, 2010, December 7, 2010, January 6, 2011, February 5, 2011, March 7, 2011, April 6, 2011, May 6, 2011, June 5, 2011, July 5, 2011, August 4, 2011, September 3, 2011, October 3, 2011, November 2, 2011, December 2, 2011, January 1, 2012, January 31, 2012, March 1, 2012, March 31, 2012, April 30, 2012, May 30, 2012, June 29, 2012, July 29, 2012, August 28, 2012, September 27, 2012, October 27, 2012, November 26, 2012, December 26, 2012, January 25, 2013, February 24, 2013, March 26, 2013 and April 25, 2013, reminding her to use all the benefits of the Reservation Rewards service. Ms. Li's Reservation Rewards membership was cancelled on May 7, 2013. Consistent with company practice, we provided a refund of four months of membership fees. Ms. Li was informed we may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us. On May 8, 2013, thirty-eight additional credits of $12 were issued to her account. Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. Li occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. Li in a fair and correct manner, and our records reflect that Ms. Li took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

5/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Company has been charging my Discover Card $12.00 & $9.95 per month since January 2010 for membership. The company claims I purchased a book titled "Life's Healing Choices" in January 2010 and agreed to join their club. They have been billing my Discover card under two separate names: shopperdiscount.com (amount $12.00 per month from 2/25/2010 thru 4/25/2013) and BBV*discountbooksale.com (amount $9.95 per month) since Jan 2010. I do not recall ever purchasing the book, nor did I ever knowingly agree to joining any club. Both of these charges are related to the same book purchase.

Desired Settlement: I want a refund of all charges related to the membership fees totaling $21.95 per month from Jan 2010 until May 2, 2013. The total amount including pending charges is $456.00 charged by shopperdiscount.com and $388.05 charged by discountbooksale.com for a total of $844.05. I also dispute the initial charge of $7.84 on January 29, 2010, by discountbooksale for the book I did not order.

Business Response: Business Response /* (1000, 5, 2013/05/08) */ This letter is a response to your correspondence regarding the complaint of Mr. ****** ******. Our records show that Mrs. ****** ****** completed an online transaction at www.movietickets.com on December 26, 2009. After completing the transaction she was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $20 Rebate for trying our service, which she accepted. Mrs. ****** accepted the trial membership offer for Shopper Discounts & Rewards by entering the last 4 digits of her credit or debit card and the email address *****@comcast.net twice and then clicking the ''YES!'' button on the page Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with MovieTickets.com. Immediately above the location on the offer page where Mrs. ****** entered her email address twice and clicked ''Yes'' is the following statement: ''Enter the last 4 digits of your credit or debit card and your email address as your electronic signature to confirm that you have read and agree to the Offer and Billing Details and authorize MovieTickets.com to securely transfer your name, address and credit or debit card information to Shopper Discounts & Rewards for billing after your 30 day FREE trial. '' Thus, by accepting the offer, Mrs. ****** agreed that the Shopper Discounts & Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with MovieTickets.com. Immediately after clicking the ''YES!'' button, Mrs. ****** was taken to another screen welcoming her to the program. This page advised Mrs. ****** that she had just joined Shopper Discounts & Rewards. Within the next few minutes, Mrs. ****** was sent an email from us including her membership kit and password and reminding her to use her $20 Rebate. On December 26, 2009, we sent Mrs. ****** an email reminding her to use the benefits of her membership. On January 2, 2010, we sent Mrs. ****** an email reminding her to use her $20 Rebate. On January 8, 2010, we sent Mrs. ****** an email to remind her that the free trial membership would conclude on January 25, 2010, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Mrs. ****** was charged the first $12 monthly membership fee at the end of her free trial membership on January 25, 2010. That same day, we sent Mrs. ****** an email reminding her of the benefits of the membership. Mrs. ****** was charged the monthly membership fee from January of 2010 to April of 2013. In addition, we continued to send emails to Mrs. ****** on the following dates: February 24, 2010, March 26, 2010, April 25, 2010, May 25, 2010, June 24, 2010, July 24, 2010, August 22, 2010, September 21, 2010, October 21, 2010, November 20, 2010, December 20, 2010, January 19, 2011, February 18, 2012, March 20, 2011, April 19, 2011, May 19, 2010, June 18, 2011, July 18, 2011, August 17, 2011, September 16, 2011, October 16, 2011, November 15, 2011, December 15, 2011, January 14, 2012, February 13, 2012, March 14, 2012, April 13, 2012, May 13, 2012, June 12, 2012, July 12, 2012, August 11, 2012, September 10, 2012, October 10, 2012, November 9, 2012, December 9, 2012, January 22, 2012, February 7, 2013, March 9, 2013, April 8, 2013 and May 8, 2013, reminding her to use all the benefits of the Shopper Discounts & Rewards service. Mrs. ******'s Shopper Discounts & Rewards membership was canceled on May 8, 2013. Consistent with company practices, we provided a refund of four months' of membership fees. We may provide refunds above the amounts set forth above by having Mrs. ****** complete the affidavit below and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=57CXXXXXC47E8D301A459FB3E9CXXXXXXF3BXXXXXXXXE6DEXXXXXXC8FB77C0A5 Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mrs. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Mrs. ****** in a fair and correct manner, and our records reflect that Mrs. ****** took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

5/17/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This corrupt "post-transaction marketing company" used fraudulent pop-up messages after I purchased a product at Drugstore.com to dupe me into enrolling in a monthly membership program where my credit card was billed $14 a month and I received nothing in exchange. It took me several months to realize that I was being billed the monthly fee and I saw no email confirmation telling me I had joined the program and no emails showing me how to receive a single benefit. This company has been investigated by Congress (Commerce Committee) and has been sued by several state Attorneys General but they continue to perperate the same fraud daily. I asked a customer rep with the company how many complaints she gets a day from people who say they had no idea they had signed up for their "service" and she answered "hundreds" but still claimed that their business practices were clear and fair. I asked her how she could explain the number of angry consumers demanding refunds if the practices are so clear and she transferred me to a polished manager who attempted to explain how I voluntarily signed up for the program. There are hundreds of web complaints out there on this company and parent companies such as ******** - here is a quote from ********'s website that says it all: Membership"Would you like to create a significant and recurring revenue stream, with virtually no cost or risk to your current business? You might be interested to know this is also a highly effective way to simultaneously build customer loyalty to your brand. The answer is membership. Click here to find out how our class-leading membership products can help you strengthen and grow your bottom line."The answer is "internet fraud" actually. And they are pros at this! Product_Or_Service: apparently a "membership"

Desired Settlement: DesiredSettlementID: Refund I would like a refund of every penny these internet thieves have stolen from me.

Business Response: Business Response /* (1000, 5, 2013/05/08) */ May 8, 2013 This letter is a response to your correspondence regarding the complaint of Ms. ****** ******. Our records show that Ms. ****** completed an online transaction at www.*********.com on May 22, 2012. After completing the transaction she was offered a free 30-day trial of our Shopper Discounts & Rewards service and a $10 Coupon for trying our service, which she accepted. Ms. ****** accepted the trial membership offer for Shopper Discounts & Rewards by entering her name, address, card type, credit card number and the email address *****@hotmail.com twice and then clicking the "YES!" button on the page. Immediately to the left of the "YES!" button are the "Offer and Billing Details." The Offer and Billing Details set forth the terms of the offer, including the $14 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with Drugstore.com. Immediately above the location on the offer page where Ms. ****** entered her email address twice and clicked "Yes" is the following statement: "By completing the information below and entering your email address as your electronic signature you confirm that you have read and agree to the Offer and Billing Details and after your FREE trial of 30 days you authorize Shopper Discounts & Rewards to use the information you provide for billing the membership fee of $14 a month until you cancel. Start saving today!" Thus, by accepting the offer, Ms. ****** agreed that the Shopper Discounts & Rewards $14 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with Drugstore.com. Immediately after clicking the "YES!" button, Ms. ****** was taken to another screen welcoming her to the program. This page advised Ms. ****** that she had just joined Shopper Discounts & Rewards. Within the next few minutes, Ms. ****** was sent two emails from us including her membership kit and password and reminding her to use her $10 Coupon. On May 22, 2012, we sent Ms. ****** an email explaining how to access the Shopper Discounts & Rewards membership. On May 28, 2012, we sent Ms. ****** an email reminding her to use the benefits of her membership. On June 3, 2008, we sent Ms. ****** an email reminding her to use her $10 Coupon. On June 8, 2012, we sent Ms. ****** an email to remind her that the free trial membership would conclude on June 20, 2012, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. ****** was charged the first $14 monthly membership fee at the end of her free trial membership on June 21, 2012. That same day, we sent Ms. ****** an email reminding her of the benefits of the membership. Ms. ****** was charged the monthly membership fee from June of 2012 to April of 2013. In addition, we continued to send emails to Ms. ****** on the following dates: July 20, 2012, August 19, 2012, September 18, 2012, October 18, 2012, November 17, 2012, December 17, 2012, January 16, 2013, February 15, 2013, March 17, 2013, and April 16, 2013, reminding her to use all the benefits of the Shopper Discounts & Rewards service. Copies of all of the emails have been sent to Ms. ******'s email address for her review. On May 3, 2013, Ms. ******'s Shopper Discounts & Rewards membership was canceled and consistent with company practice, we provided a refund of four months of membership fees. Ms. ****** was informed we may provide refunds above the amounts set forth above by completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=A745D4CE4DXXXXXXXDFXXXXXA9E1E20C46D3EXXXXXXXA60CE0D041A07E10E08A Shopper Discounts & Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Shopper Discounts & Rewards places its key offer details on the very same page as the "YES!" button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. ****** in a fair and correct manner, and our records reflect that Ms. ****** took several affirmative steps to sign up for the Shopper Discounts & Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

5/6/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Reservation Rewards has been Charging me a fee of $12 every month for the last 4 or five years. I did not know that they were charging me because my credit card was so high I didn't really notice it. But now that I have finished paying my credit card off I saw that they were charging me. I never signed up with them and never got any statement saying that they were gonna charge me. I ended up getting a new credit account number but they somehow are still able to charge me.

Desired Settlement: DesiredSettlementID: Refund I just simply think I should be refunded. I think its really wrong that a company charges you without telling you.

Business Response: Business Response /* (1000, 4, 2013/05/01) */ Our records indicate that Mr. ****** ******** completed an online transaction at www.cheaptickets.com on May 13, 2008. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted. Mr. ****** ******** accepted the trial membership offer for Reservation Rewards by entering the email address *****@hotmail.com twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with CheapTickets. Immediately above the location on the offer page where Mr. ******** entered his email address twice and clicked ''Yes'' is the following statement: ''By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize CheapTickets to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.'' Thus, by accepting the offer, Mr. ******** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with CheapTickets.com. Immediately after clicking the ''YES!'' button, Mr. ******** was taken to another screen welcoming him to the program. This page advised Mr. ******** that he had just joined Reservation Rewards. Within the next few minutes, Mr. ******** was sent an email from us including his membership kit and password and reminding him to use his $20 Cash Back Incentive. On May 14, 2008 we sent Mr. ******** an email reminding him to use the benefits of his membership. On May 20, 2008, we sent him an email reminding his to use his $20 Cash Back Incentive. On May 31, 2008, we sent Mr. ******** an email to remind him that the free trial membership would conclude on **ne 12, 2008, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged. Mr. ******** was charged the first $12 monthly membership fee at the end of his free trial membership on **ne 12, 2008. That same day, we sent him an email reminding him of the benefits of the membership. He was charged the monthly membership fee from **ne of 2008 to April of 2013. In addition, we continued to send emails to him emails on the following dates: **ly 12, 2008, August 11, 2008, September 10, 2008, October 10, 2008, November 9, 2008, December 9, 2008, **nuary 8, 2009, February 7, 2009, March 9, 2009, April 8, 2009, May 8, 2009, **ne 7, 2009, **ly 11, 2009, August 6, 2009, September 5, 2009, October 5, 2009, November 4, 2009, December 4, 2009, **nuary 3, 2010, February 2, 2010, March 4, 2010, April 3, 2010, May 3, 2010, **ne 2, 2010, **ly 2, 2010, August 1, 2009, August 30, 2010, September 29, 2010, October 29, 2010, November 28, 2010, December 28, 2010, **nuary 27, 2011, February 26, 2011, March 28, 2011, April 27, 2011, May 27, 2011, **ne 26, 2011, **ly 26, 2011, August 25, 2011, September 24, 2011, October 24, 2011, November 23, 2011, December 23, 2011, **nuary 22, 2012, February 12, 2012, March 22, 2012, April 21, 2012, May 21, 2012, **ne 20, 2012, **ly 21, 2012, August 20, 2012, September 19, 2012, October 19, 2012, November 18, 2012, December 18, 2012, **nuary 17, 2013, February 16, 2013, March 18, 2013 and April 17, 2013, reminding him to use all the benefits of the Reservation Rewards service. Mr. ********'s Reservation Rewards membership was canceled on April 25, 2013. Consistent with company practice, we provided a refund of four months of membership fees on May 1, 2013. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Mr. ******** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=6CD7D7D05EXXXXXXXD72DBFDEXXXXXD09FDXXXXXXC02C1A4CEDB96FA17D08AB5 Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ******** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** ** ****** Manager, Customer Relations Consumer Response /* (2110, 6, 2013/05/03) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.)

4/29/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This company has been taking twelve dollars a month out of my account for over a year and i wasn't aware of this until i noticed it appeared recently, seeing it prior i thought it was something having to do with my bank because of the name. I called to find out what it was they hung up on me twice also giving me the run around. They then told me they would send me an email so i could get my money back and opt out of being signed up, which i didn't sign up for in the first place. Also i have yet to see an email from them.

Desired Settlement: DesiredSettlementID: Refund I would like them to take me off of the account and give me back all the money they have taken.

Business Response: Business Response /* (1000, 5, 2013/03/14) */ This letter is a response to your correspondence regarding Ms. ******************* complaint. Our records show that Ms. ****** completed an online transaction at ****************************** on March 6, 2008. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and $10 Cash Back Award for trying our service, which she accepted. Ms. ****** accepted the trial membership offer for Reservation Rewards by entering her email address *****@yahoo.com twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details''. The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with ************************** Immediately above the location on the offer page where she entered her email address twice and clicked ''Yes'' is the following statement: By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize the secure transfer of my name, address and credit or debit card information used for my purchase at **********************.com to Reservation Rewards for billing and benefit processing. Thus, by accepting the offer, Ms. ****** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ************************** Immediately after clicking the ''YES!'' button, she was taken to another screen welcoming her to the program. This page advised her that she had just joined Reservation Rewards. Within the next few minutes, she was sent two emails from us including her membership kit and password and reminding her to obtain her $10 Cash Back Award. On March 6, 2008 we sent Ms. ****** an email reminding her to use the benefits of her membership. On March 7, 2008, we sent her an email reminding her to use her $10 Cash Back Reward. On March 24, 2008, we sent Ms. ****** an email to remind her that the free trial membership would conclude on April 5, 2008, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. ****** was charged the first $12 monthly membership fee at the end of her free trial membership on April 5, 2008. That same day, we sent her an email reminding her of the benefits of the membership. She was charged the monthly membership fee from April of 2008 to March of 2013. In addition, we continued to send emails to her emails on the following dates: May 5, 2008, June 4, 2008, July 5, 2008, August 3, 2008, September 2, 2008, October 2, 2008, November 1, 2008, December 1, 2008, December 31, 2008, January 30, 2009, March 1, 2009, March 31, 2009, May 4, 2009, May 30, 2009, June 29, 2009, July 29, 2009, August 28, 2009, September 27, 2009, October 27, 2009, November 26, 2009, December 26, 2009, January 25, 2010, February 24, 2010, March 26, 2010, April 25, 2010, May 25, 2010, June 24, 2010, July 24, 2010, August 22, 2010, September 21, 2010, October 21, 2010, November 20, 2010, December 20, 2010, January 19, 2011, February 18, 2011, March 20, 2011, April 19, 2011, May 19, 2011, June 18, 2011, July 18, 2011, August 17, 2011, September 16, 2011, October 16, 2011, November 15, 2011, December 15, 2011, January XX XXXX, February 13, 2012, March 14, 2012, April 13, 2012, May 14, 2012, June 13, 2012, July 13, 2012, August 12, 2012, September 11, 2012, October 11, 2012, November 10, 2012, December 10, 2012, January 9, 2013 and February 8, 2013, reminding her to use all the benefits of the Reservation Rewards service. On March 6, 2013, Ms. ******'s Shopper Discounts & Rewards membership was canceled. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Ms.****** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=BCXXXXXXF86FXXXXXEFFFFD1F196BXXXXXFB9CD2E07FXXXXXCE809FB102E6C63 Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. ****** in a fair and correct manner, and our records reflect that she took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations Consumer Response /* (3000, 13, 2013/04/12) */ I never received any emails from this company on any of the dates i just checked my email address and never got a single one to know i was even signed up with anything, had i gotten an email at all it wouldn't have taken me so long to realize money was wrongfully being taken out of my account, and i do not believe i ever got a discount on my shipping or any such thing. i would like to know why they won't give me back the money they took over the past five years, When i wasn't even using or getting any deduction from them. I want my money back. Business Response /* (4000, 15, 2013/04/17) */ This letter is a response to your correspondence regarding Ms. Jennifer Catalano's further concerns with Reservation Rewards. I have sent Ms. Catalano a few copies of the emails that were sent to her for her to review. On March 6, 2013, Ms. Catalano's Reservation Rewards membership was canceled. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Ms. Catalano can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=BC190341F86F74632EFFFFD1F196B45875FB9CD2E07F73814CE809FB102E6C63 We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, Trisha J. Hoffman Manager, Customer Relations

4/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was unknowingly subscribed to this business for a year or more. I had no idea that they were charging me $12.00 a month. I demand a total refund. I will provide any other information needed. I do not know how this began. I was totally unaware, this is a scam, I did not sign up for this business (***********.com). Product_Or_Service: Mail Order/Telephone Order Providers Order_Number: 5968 Account_Number: Direct Marketing - C

Desired Settlement: DesiredSettlementID: Refund I desire a total refund of charges. $144.00. I believe it could have been going on longer but this is as far back as my bank statement goes. I am outraged and feel very deceived.

Business Response: Business Response /* (1000, 5, 2013/04/12) */ This letter is a response to your correspondence regarding Ms. ****** ******'s complaint. Our records show that Ms. ****** completed an online transaction at www.Delivery.com on December 9, 2008. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and $10 Cash Back Award for trying our service, which she accepted. Ms. ****** accepted the trial membership offer for Reservation Rewards by entering the email address ***********.com twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details''. The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with Delivery. Immediately above the location on the offer page where she entered her email address twice and clicked ''Yes'' is the following statement: ''By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize Delivery.com to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.'' Thus, by accepting the offer, Ms. ****** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with Delivery.com. Immediately after clicking the ''YES!'' button, she was taken to another screen welcoming her to the program. This page advised her that she had just joined Reservation Rewards. Within the next few minutes, she was sent two emails from us including her membership kit and password and reminding her to obtain her $10 Cash Back Award. On December 17, 2008, we sent Ms. ****** an email reminding her to use the benefits of her membership. On December 22, 2008, we sent her an email reminding her to use her $10 Cash Back Reward. On December 27, 2008 we sent Ms. ****** an email to remind her that the free trial membership would conclude on January 8, 2009, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. ****** was charged the first $12 monthly membership fee at the end of her free trial membership on January 8, 2009. That same day, we sent her an email reminding her of the benefits of the membership. She was charged the monthly membership fee from January of 2009 to April of 2013. In addition, we continued to send emails to her emails on the following dates: February 7, 2009, March 9, 2009, April 8, 2009, May 8, 2009, June 7, 2009, July 7, 2009, August 6, 2009, September 5, 2009, October 5, 2009, November 4, 2009, December 4, 2009, January 3, 2010, February 6, 2010, March 4, 2010, April 3, 2010, May 3, 2010, June 2, 2010, July 2, 2010, August 1, 2010, September 29, 2010, October 29, 2010, November 28, 2010, December 28, 2010, January 27, 2011, February 26, 2011, March 28, 2011, April 27, 2011, May 27, 2011, June 26, 2011, July 26, 2011, August 25, 2011, September 24, 2011, October 24, 2011, November 23, 2011, December 23, 2011, January 22, 2012, February 21, 2012, March 22, 2012, April 21, 2012, May 21, 2012, June 20, 2012, July 20, 2012, August 19, 2012, September 18, 2012, October 18, 2012, November 17, 2012, December 17, 2012, January 16, 2013, February 16, 2013 and March 18, 2013, reminding her to use all the benefits of the Reservation Rewards service. On April 12, 2013, Ms. ******'s Reservation Rewards membership was canceled and four credits in the amount of $12 were issued at that time. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Ms. ****** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=E6DE53DEXXXXXXXXDB9D990F9DD02BEBB18CFF0F29CXXXXXXXXAE20B5F5C85EA Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. ****** in a fair and correct manner, and our records reflect that she took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

4/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been charged for over 3 years for $12 each month for a service that I have never signed up for. The first time that it appeared on my statement was August 25, 2009. It is under Reservation Rewards on my account.

Desired Settlement: DesiredSettlementID: Refund I would like to be refunded for charges of services that I have not signed up for.

Business Response: Business Response /* (1000, 8, 2013/04/16) */ This letter is a response to your correspondence regarding the complaint of Mr. ****** ******. Our records show that Mr. ****** completed an online transaction at www*************.com on July 24, 2009. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted. Mr. ****** accepted the trial membership offer for Reservation Rewards by entering the last four digits of his credit or debit card and his email address *****@hotmail.com twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with*************.com. Immediately above the location on the offer page where Mr. ****** entered his email address twice and clicked ''Yes'' is the following statement: ''Enter the last 4 digits of your credit or debit card and your email address as your electronic signature to confirm that you have read and agree to the Offer and Billing Details and authorize ************* to securely transfer your name, address and credit or debit card information to Reservation Rewards for billing after your 30 day FREE trial.'' Thus, by accepting the offer, Mr. ****** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with ************.com. Immediately after clicking the ''YES!'' button, Mr. ****** was taken to another screen welcoming him to the program. This page advised Mr. ****** that he had just joined Reservation Rewards. Within the next few minutes, Mr. ****** was sent two emails from us including his membership kit and password and reminding him to use his $20 Cash Back Incentive. On July 25, 2009, we sent Mr. ****** an email explaining how to access the Reservation Rewards membership. On July 25, 2009, we sent Mr. ****** an email reminding him to use the benefits of his membership. On July 31, 2009, we sent Mr. ****** an email reminding him to use his $20 Cash Back Incentive. On August 10, 2009, we sent Mr. ****** an email to remind him that the free trial membership would conclude on August 23, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged. Mr. ****** was charged the first $12 monthly membership fee at the end of his free trial membership on August 23, 2009. That same day, we sent Mr. ****** an email reminding him of the benefits of the membership. Mr. ****** was charged the monthly membership fee from August of 2009 to March of 2013. In addition, we continued to send emails to Mr. ****** on the following dates: September 22, 2009, October 22, 2009, November 21, 2009, December 21, 2009, January 20, 2010, February 19, 2010, March 21, 2010, April 20, 2010, May 20, 2010, June 19, 2010, July 19, 2010, August 17, 2010, September 16, 2010, October 16, 2010, November 15, 2010, December 15, 2010, January 14, 2011, February 13, 2011, March 15, 2011, April 14, 2011, May 14, 2011, June 13, 2011, July 13, 2011, August 12, 2011, September 11, 2011, October 11, 2011, November 10, 2011, December 10, 2011, January 9, 2012, February 8, 2012, March 9, 2012, April 8, 2012, May 8, 2012, June 7, 2012, July 7, 2012, August 6, 2012, September 5, 2012, October 5, 2012, November 4, 2012, December 4, 2012, January 3, 2013, February 2, 2013, March 4, 2013, and April 3, 2013, reminding him to use all the benefits of the Reservation Rewards service. On April 16, 2013, Mr. ******'s Reservation Rewards membership was canceled. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Mr. ****** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=EA9900D4B301D356E8F4D96C842FFFXXXXXEEAC8057B494EC16DC25C66B666A5 Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Mr. ****** in a fair and correct manner, and our records reflect that Mr. ****** took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

4/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After purchasing clothes online some time ago, I was offered a $10.00 rebate. Unbeknownst to me, I was hit with $10.00 charges automatically out of my account for months. Thinking that it was part of a travelers incentive under another account I have I realized it was not. I am angered that their underhanded schemes to take money from people -- and they have been under investigation and part of a class action suit that I missed -- has not been stopped. Everyone loves a rebate during these hard economic times. However, no one should be subjected to these tactics.

Desired Settlement: DesiredSettlementID: Refund They have offered to refund me up to four months although I have incurred charges since 2011. Not acceptable!!!

Business Response: Business Response /* (1000, 5, 2013/04/16) */ This letter is a response to your correspondence regarding Ms. ****** ******'s complaint. Our records show that Ms. ****** completed an online transaction at www************com on September 29, 2006. After completing the transaction she was offered a free 30-day trial of our Reservation Rewards service and $10 off her next purchase for trying our service, which she accepted. Ms. ****** accepted the trial membership offer for Reservation Rewards by entering her email address *****@aol.com twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details''. The Offer and Billing Details set forth the terms of the offer, including the $10 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card she used for her transaction with ***********com. Immediately above the location on the offer page where she entered her email address twice and clicked ''Yes'' is the following statement: ''By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize ***********to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.'' Thus, by accepting the offer, Ms. ****** agreed that the Reservation Rewards $10 monthly membership fee would be billed to the credit or debit card used in connection with her transaction with ***********com. Immediately after clicking the ''YES!'' button, she was taken to another screen welcoming her to the program. This page advised her that she had just joined Reservation Rewards. Within the next few minutes, she was sent two emails from us including her membership kit and password and reminding her to obtain her $10 off her next purchase. On September 29, 2006 we sent Ms. ****** an email reminding her to use the benefits of her membership. On October 15, 2006, we sent Ms. ****** an email to remind her that the free trial membership would conclude on October 29, 2006, and at that time, she would be billed the monthly membership fee. The email also included our toll-free telephone number if she wished to cancel, in which event, she would not be charged. Ms. ****** was charged the first $10 monthly membership fee at the end of her free trial membership on October 29, 2006. That same day, we sent her an email reminding her of the benefits of the membership. She was charged the monthly membership fee from October of 2006 to March of 2013. In addition, we continued to send emails to her emails on the following dates: November 28, 2006, December 30, 2006, January 27, 2007, February 26, 2007, March 28, 2007, April 27, 2007, May 27, 2007, June 26, 2007, July 27, 2007, August 25, 2007, September 24, 2007, October 24, 2007, November 28, 2007, December 23, 2007, January 23, 2008, February 21, 2008, March 22, 2008, April 21, 2008, May 21, 2008, June 25, 2008, July 20, 2008, August 19, 2008, September 18, 2008, October 18, 2008, November 17, 2008, December 17, 2008, January 16, 2009, February 15, 2009, March 17, 2009, April 16, 2009, May 16, 2009, June 15, 2009, July 15, 2009, August 14, 2009, September 13, 2009, October 13, 2009, November 12, 2009, December 12, 2009, January 11, 2010, February 10, 2010, March 12, 2010, April 11, 2010, May 11, 2010, June 10, 2010, July 10, 2010, August 9, 2010, September 7, 2010, October 7, 2010, November 6, 2010, December 7, 2010, January 6, 2011, February 5, 2011, March 7, 2011, April 6, 2011, May 6, 2011, June 5, 2011, July 5, 2011, August 4, 2011, September 3, 2011, October 3, 2011, November 2, 2011, December 2, 2011, January X XXXX, January 31, 2012, March 1, 2012, March 31, 2012, April 30, 2012, May 30, 2012, June 29, 2012, July 29, 2012, August 28, 2012, September 27, 2012, October 27, 2012, November 26, 2012, December 26, 2012, January25, 2013, February 24, 2013, and March 26, 2013, reminding her to use all the benefits of the Reservation Rewards service. On April 2, 2013, Ms. ******' Reservation Rewards membership was canceled. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Ms. ****** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=D628C08EE78B0836E6FD7E54B8CB11AD5BXXXXXXXXXXXXXXBED3BC9DDCFEBB0D Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Ms. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Ms. ****** in a fair and correct manner, and our records reflect that she took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on her credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

4/22/2013 Billing/Collection Issues
4/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have apparently been paying $12 per month for a service that I did not sign up for. The woman on the telephone said it was part of a promotional deal through CheapTickets and that I needed to "opt out" within 30 days. I check my bank account regularly and as it says "Rewards" in the title of the transaction I believed it to be part of one of my credit cards. I actually got billed for quite sometime until I figured this out. Total scam service that does not provide any product that I ever saw. Beware of anything that attaches this "service" to your credit/debit card.

Desired Settlement: DesiredSettlementID: Refund Billed $12/month since 2009 for a service that did not give me any products. I would like a refund of $576

Business Response: Business Response /* (1000, 5, 2013/03/21) */ Our records show that Mr. ****** completed an online transaction at www.cheaptickets.com on June 27, 2009. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $25 Cash Back Incentive for trying our service, which he accepted. Mr. ****** accepted the trial membership offer for Reservation Rewards by entering the email address *****@hotmail.com twice and then clicking the ''YES!'' button on the page. Immediately to the left of the ''YES!'' button are the ''Offer and Billing Details.'' The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with CheapTickets. Immediately above the location on the offer page where Mr. ****** entered his email address twice and clicked ''Yes'' is the following statement: ''By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize CheapTickets to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing.'' Thus, by accepting the offer, Mr. ****** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with CheapTickets.com. Immediately after clicking the ''YES!'' button, Mr. ****** was taken to another screen welcoming him to the program. This page advised Mr. ****** that he had just joined Reservation Rewards. Within the next few minutes, Mr. ****** was sent an email from us including his membership kit and password and reminding him to use his $25 Cash Back Incentive. Mr. ******'s Reservation Rewards membership was canceled on March 21, 2013 and four credits in the amount of $12 were issued to his account. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Mr. ****** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=4F90D0B46EXXXXXXXXXDB848BXXXXXXAXXXXXE2D3ED0728DADDE7E0389C6A437 Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the ''YES!'' button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

4/1/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I am being billed $12.00 every month for a service I did not request or sign up for knowingly. I have requested and demanded cancellation & termination to Reservation Rewards numerous times yet, my checking account is still billed every month. I am disabled and receive SSI payments monthly and can not afford this billing. This has been going on now for approximately 5 years(researched past banking statements) and not once have I requested or used this service. I have just recently become aware of this issue and have exhausted all but, legal action through an attorneys services. Any and all help is greatly appreciated. Thank you.

Desired Settlement: DesiredSettlementID: Refund Refund or reimbursement for all charges.

Business Response: Business Response /* (1000, 5, 2013/03/20) */ This letter is a response to your correspondence regarding the complaint of Mr. ****** ******. Our records show that Mr. ****** completed an online transaction at www.*********.com on February 23, 2009. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $25 Cash Back Reward for trying our service, which he accepted. Mr. ****** accepted the trial membership offer for Reservation Rewards by entering the email address *****@*********.net twice and then clicking the "YES!" button on the page. Immediately to the left of the "YES!" button are the "Offer and Billing Details." The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with *********.com. Immediately above the location on the offer page where Mr. ****** entered his email address twice and clicked "Yes" is the following statement: By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize Spirit Airlines to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing. Thus, by accepting the offer, Mr. ****** agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with *********.com. Immediately after clicking the "YES!" button, Mr. ****** was taken to another screen welcoming him to the program. This page advised Mr. ****** that he had just joined Reservation Rewards. Within the next few minutes, Mr. ****** was sent two emails from us including his membership kit and password and reminding him to use his $25 Cash Back Reward. On February 23, 2009, we sent Mr. ****** an email explaining how to access the Reservation Rewards membership. On February 24, 2009, we sent Mr. ****** an email reminding him to use the benefits of his membership. On March 13, 2009, we sent Mr. ****** an email to remind him that the free trial membership would conclude on March 25, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged. Mr. ****** was charged the first $12 monthly membership fee at the end of his free trial membership on March 25, 2009. That same day, we sent Mr. ****** an email reminding him of the benefits of the membership. Mr. ****** was charged the monthly membership fee from March of 2009 to February of 2013. In addition, we continued to send emails to Mr. ****** on the following dates: April 24, 2009, May 24, 2009, June 23, 2009, July 23, 2009, August 22, 2009, September 21, 2009, October 21, 2009, November 20, 2009, December 20, 2009, January 19, 2010, February 18, 2010, March 20, 2010, April 23, 2010, May 19, 2010, June 18, 2010, July 18, 2010, August 16, 2010, September 15, 2010, October 15, 2010, November 14, 2010, December 14, 2010, January 13, 2011, February 12, 2011, March 14, 2011, April 13, 2011, May 13, 2011, June 12, 2011, July 12, 2011, August 11, 2011, September 10, 2011, and October 10, 2011, reminding him to use all the benefits of the Reservation Rewards service. Mr. ******'s Reservation Rewards membership was canceled on March 20, 2013. Consistent with company practice, we provided a refund of four months of membership fees. We may provide refunds above the amounts set forth above if a consumer believes charges relating to our service are the result of unauthorized activity. Mr. ****** can request a full refund by going to the website below, completing the affidavit we provided and returning it to us. https://www.member-center.com/Forms/Affidavit/Index.rails?c=XXXXXCE8723B2B4F5B3228DA1DABB2CF53DD231B4B37F398F57DCXXXXXXXXF9A Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the "YES!" button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. ****** occurs, we are pleased to cancel a customer's membership, as we have in this instance. We believe we treated Mr. ****** in a fair and correct manner, and our records reflect that Mr. ****** took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me. Sincerely, ****** J. ****** Manager, Customer Relations

4/1/2013 Billing/Collection Issues
3/25/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I just noticed an unauthorized charge on my credit card for "Shoppers Discount" for $99.95. When I called the company, they reluctantly allowed me to talk with a supervisor in the US which I requested and asked them what this charge was for. The supervisor gave me vague information that this was through a third party which he couldn't identify but claimed I had signed up for this program which I did not do. He stated that he would credit my account for the $99.95. I also called my cc company to complain and they will also credit the account should Shoppers Discount not do so. Previous postings complained about $12 charges on a regular basis that didn't stop for up to 6 months. If they are now scamming people like me for almost $100 a month, I would hope it would come to someone's attention and that they would lose the ability to do business since they aren't providing a service at all and instead they are just taking money out of people's accounts.

Desired Settlement: DesiredSettlementID: No settlement requested - for Followup with providing more censure for so called businesses that are really scams.

Business Response: Business Response /* (1000, 5, 2013/03/20) */ March 20, 2013 RE: ****** M ****** / BBB Case # XXXXXXXX This letter is a response to your correspondence regarding the complaint of Ms. ****** ******. After an investigation of our databases, we were unable to locate a membership for Ms. ****** in our databases with the information she provided (address: *********************************** MA XXXXX/ e-mail address: *****************). Please have Ms. ****** provide her previous email and/or home address (if applicable), and the Shoppers Discounts & Rewards membership number so I may locate her membership and resolve her concerns. We apologize for any confusion or inconvenience Ms. ****** may have experienced. Sincerely, ****** J. ****** Manager, Customer Relations

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