BBB Business Review

This Business is not BBB accredited, Inc.

Phone: (203) 956-1000 Fax: (203) 956-8789 View Additional Phone Numbers 6 High Ridge Park, Stamford, CT 06905 View Additional Web Addresses

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Webloyalty markets its online membership services to consumers following the completion of a purchase transaction at Webloyalty's co-marketing partner's website. Webloyalty's services include discounts on travel services, shopping, dining, attraction, and protection services.

Consumers who accept Webloyalty's offer by providing their email addresses twice and by clicking a "yes" button as an electronic signature, agree to monthly or quarterly charges for memberships until such time as the consumers choose to cancel.

Certain offers provide that consumers may try the service free of charge for a period of time. The business communicates with its customers primarily via electronic mail, and it provides frequent updates to its members regarding the benefits available in their chosen service(s).

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for, Inc. include:

  • Government action(s) against the business

Factors that raised the rating for, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 144 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

144 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 100
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 32
Total Closed Complaints 144

Customer Reviews Summary Read customer reviews

0 Customer Reviews on, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 30, 2001 Business started: 01/21/1999 Business started locally: 01/21/1999 Business incorporated: 02/03/1999 in DE
Type of Entity


Business Management
Mr. Richard Fernandes, President Ms. Kristin Buonagura, Director of Customer Relations Mr. Albert Fino, VP and Treasurer Mr. Sloane Levy, Executive VP and Secretary Mr. Charles McCarthy, Treasurer Ms. Kathy Piro, Secretary Mr. Todd H. Siegel, Executive VP and CFO
Contact Information
Principal: Mr. Richard Fernandes, President
Business Category

Buying Clubs & Group Purchasing Service

Alternate Business Names
Buyer Assurance Complete Savings Incentive Networks Reservations Rewards Shopper Discounts and Rewards Travel Values Plus Wallet Shield
Business Management

On January 14, 2011,, Inc. merged with Affinion Group, Inc. and became an indirect, wholly-owned subsidiary of Affinion Group, Inc.

BBB maintains a separate BBB Business Review on Affinion Group, Inc. The review may be obtained online at, or by calling 203-269-2700 extension 2.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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