BBB Business Review
BBB Accredited Business since 05/10/2001
Veterans Advantage, Inc.
Find a Location(203) 422-2526View Additional Phone Numbers81 Holly Hill Ln, Greenwich, CT 06830-6071vets@veteransadvantage.comwww.veteransadvantage.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 05/10/2001
BBB has determined that Veterans Advantage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Veterans Advantage, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 26 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
BBB, in its three year reporting period, has received consumer complaints concerning full membership charges being applied to consumers' credit cards prior to the end of the thirty (30) day "free" trial period.
Veterans Advantage responded to complaints by stating that consumers who select to have the $4.95 processing fee waived bypass the thirty (30) day trial period. By doing so, those consumers enroll directly into the membership club, thereby creating an immediate full membership charge to their credit cards.
Veterans Advantage resolved complaints brought to its attention by BBB by providing refunds.
On March 31, 2008, Veterans Advantage representatives met with BBB staff to discuss the company's programs, as well as advertising modifications the company is making to address underlying causes of consumer complaints filed with BBB.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 2 |
| Billing / Collection Issues | 15 |
| Problems with Product / Service | 9 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 26 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Corporation
Incorporated: February 2000, DE
Contact Information
Primary Contact: Ms. Lin Higgins (COO)Mr. Roy Asfar (VP, Marketing)Business Category
Buying Clubs & Group Purchasing Service
Products & Services
Veterans Advantage is a for-profit nationwide benefits program, whose mission is to deliver rewards to U.S. Military Veterans, Active-Duty Military, National Guard and Reservists and their family members with the Veterans Advantage Card. Card members are eligible for program insurance and health benefits, and are entitled to receive special discounts from top U.S. companies. Veterans Advantage companion card programs include U.S. Patriot Card and Liberty Fun Pass, benefit programs for the general public which support the mission of Veterens Advantage.
Veterans Advantage offers its services on a "free" trial basis for thirty (30) days. Consumers who accept the trial membership agree to be charged a $4.95 processing fee per membership card. If consumers do not cancel the membership within the trial period, they agree to be charged an annual membership fee until such time when the consumers choose to notify the company of membership cancellation.
Alternate Business Names
U.S. Patriot Card, www.vetrewards.com, Vetrewards.com, Liberty Fun PassIndustry Tips
Discount Buying Clubs: What You Order is Not Always What You GetDont Forget to File for Rebates
LocationsX
2 Locations
-
81 Holly Hill Ln
Greenwich, CT 06830-6071(203) 422-2526
(203) 422-2526 ext 23
(203) 422-2526 ext 11
(800) 838-2774Directions -
# 338-4410 Massachusetts Avenue NW
Washington, DC 20016Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Connecticut. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Veterans Advantage, Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Buying Clubs & Group Purchasing Service
Discount Buying Clubs: What You Order is Not Always What You GetDont Forget to File for Rebates
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.