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This business is not BBB accredited.

Affinion Group, Inc.

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Phone: (203) 956-1000 Fax: (203) 956-8789 View Additional Phone Numbers 6 High Ridge Park, Stamford, CT 06905 http://www.affinion.com View Additional Web Addresses

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Affinion Group, Inc. offers membership, insurance and loyalty products through automatic renewal subscription programs including credit monitoring and identity theft resolution services, as well as online discount programs for retail merchandise, travel, automotive and home improvement.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Affinion Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 654 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

654 complaints closed with BBB in last 3 years | 132 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 71
Billing/Collection Issues 319
Delivery Issues 9
Guarantee/Warranty Issues 4
Problems with Product/Service 251
Total Closed Complaints 654

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning automatically renewed memberships.  Affinion Group, Inc. markets its services on a one month trial basis. If the customer does not cancel his/her membership by calling a toll-free number prior to the end of the trial period, the business automatically renews the membership and charges, depending upon the program, a monthly or annual fee to the customer's credit card. The membership is automatically renewed on a monthly or yearly basis unless canceled by the customer.  If consumers do not wish to renew their membership, they should make note of the end of the trial period and call prior to it.

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Affinion Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 9

Additional Information

BBB file opened: October 17, 2005 Business started: 01/01/1973 Business started locally: 01/01/1973 Business incorporated 03/31/2009 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Insurance, State of CT Dept. of
153 Market St, Hartford CT 06103
Phone Number: (860) 297-3900

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
Phone Number: (860) 263-5055

Type of Entity


Business Management
Mr. Todd Siegal, CEO Mr. Jason Anderson, Customer Relations Mr. Andrew Charwat, Sr. VP Mr. Rick Fernandes, Co-President/Affinion & CEO/Global Retail Solution Mr. Mark Gibbens, CFO Mr. Bill Graham, EVP, CMO Ms. Trisha Hoffman, Manager Customer Relations Ms. Sloane Levy, Executive VP, General Counsel and Secretary Mr. Nathaniel Lipman, Executive Chairman Mr. Fred Rodriguez, Executive VP Mr. Steve Upshaw, CEO Affinion North America, COO Affinion Group
Contact Information
Customer Contact: Ms. Trisha Hoffman, Manager Customer Relations
Principal: Mr. Todd Siegal, CEO
Business Category

Buying Clubs & Group Purchasing Service Marketing Consultants

Alternate Business Names
Accidental Protection Plan AD&D Advantage Advantage + Checking Advantage Bestbank Advantage Guaranty Bank Affinion Group Holdings, Inc. Affinion Group North America Apple Super Value Plus Apple Value Plus Autovantage Autovantage Enhanced AutoVantage Gold AutoVantage Gold Spanish Bank of America Privacy Source Bank of Marin ID Protect Basic Identity Theft Protection BBV ID Theft Protection Benefits Package Benefits PKG Bonus Pack BSB ID Protect Buyers Advantage Buyers Enhanced Buyers Ultimate Advantage Citi Capital Star Rewards Carolina Plus Package Charter One Secure Basic Charter One Secure Complete Charter One Student Money Bundle Charter Rewards Chase Premier Travel II Cheap Tickets Gold Checking + Package Checking Advantage Checking Extras Checking Plus Checking Rewards Checking With Benefits Choice Benefits Choice Hotels Travel Club Ciitzens Secure Bank Citizens Secure Complete Citzens Secure Basic Clever Clubhouse Compass Identity Safe Complete Auto 360 Complete Home Complete Home Enhanced Complete Package Complete Savings Credit Alert Credit Alert from Privacyguard CTB55 + Club Bonus Gold Pack CU Fraud Protect Datafrog Deal or NO Deal Club Desert Passport DO MORE Elite Excrsions Enhanced Elite Excursions Enhanced Fraud Protection Enhanced Fraud Protection Plus Enhanced Identity Theft Protection Enhanced Savings Plus Everyday Advantage Everyday Cooking at Home Everyday Guest Everyday Privileges Gold Everyday Values Everyday Values Gold F.Y.E. Backstage Pass VP Family Benefits Fifth Third Identity Alert Fireguard First Benefits Banking First Class Checking Firstday Member Alert FirstSecurity Focus ID Forum's Savings Plus Forward 50 Fraud Defense Fraud Defense Plus Fraud Finder Fraud Plus Fraud Plus Card Patrol Fraud Plus Identity Protection Fraud Plus Protection Fraud Prevention Plus Fraud Protection Fraud Protection Plus Fraud Protector Plus Fraud Secure ID Fraud Sentinel Free Scores and More Frontier Value and Protection Plan Golden Club Granite Business Elite Great Fun Great Fun Great Options Guaranty Guardian Hard Working Fraud Protector Plus Hard Working Value Package Health Allies HealthSaver Heritage Protection Plus Hospital Accident Plan Hospital Indemnity Plan Hot-line Credit Card Bureau of America Hotline Hotline Enhanced ID Advantage Plan ID Armor ID Defense ID Guardian ID Protect ID Protection ID Protection Program ID Revive ID Secure ID Theft Guard ID Theft Shield Identity Fraud Protection Plus Identity Guardian Identity Protect Identity Protect Plus Identity Protection identity Protection Package Identity Protection Plus Identity Protector Identity Safe Identity Safeguard Identity Secure Identity Shield Identity Theft Defense & Protection Identity Theft Guardian Identity Theft Protection Identity Theft Protection by Privacyguard Island Security & Savings Program iWatch Jeff Davis Bank Fraud Defense Just For Me Liberty Shield Livewell Loss Wallet Protection Mac's Rewards MB Identity Assure Mega Checking Members Advantage Checking Members Gold Checking Members Protection Plus Membership Value Plus MobileSure Moneysave National Card Registry National Home Protection Alliance Netmarket New Horizons Fraud Protection NHPA Nix Check Cashing Old Point Extras Onguard Optum Health Allies OurCompleteHome PC Safety Plus Platinum Checking Plus Advantages Plus Package Popular Benefits Popular Business Benefits Premier Checking Premier Package Premier Protect Premium Checking Pricebuster Savings Privacy Guard Privacy Lock Privacy Plus Prosperity ID Secure Protect and Save PSE Secure Purchase Protection Premier Regions Identity Protect Reservation Rewards Rewards Package Safe & Secure Safe Member Safe Theft Shield Salin Secure Save & Secure Saver's Rewards Savers Advantage Savers Rewards Savings Bundle Savings Circle Savings Network Savings Plus Savings Rewards Plus SecureAll Secured Identity Services in Sync Shopper Discounts and Rewards Shoppers Advantage/Net Market Sierra Sentry Signature Benefits Simple Issue Term Life Simply Rewards Small Business Small Business Central Smart Guard Smart Guard Plus Smart Package Star Protection Package Super ID Protection The Plus Package TLG Total Fraud Protection Towperks Tracemyid.com Travel Value Plus Travelers Advantage (branded Dollar) Travelers Advantage (branded Thrifty) Trilegiant Corporation Ultimate Ultimate Package Ultimate Value Option Value Checking Value Pack Value Package Value Plus Vantage Identity Protection Wallet Security Wallet Security Plus WalletShield Wellness Extras Wilmington Trust Total Protection Wireless Pass Worry Free ID Xpert Tech Line YVB Identity Shield
Business Management

On January 14, 2011, Affinion, Group, Inc. acquired Webloyalty.com, Inc. making Webloyalty.com an indirect, wholly-owned subsidiary of Affinion Group, Inc.

BBB maintains a separate BBB Business Review on Webloyalty.com, Inc. The review may be obtained online at www.bbb.org, or by calling 203-269-2700 extension 2.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.