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BBB Business Review

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Description

Just Buttons, LLC offers the custom design and production of pin-back buttons.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Just Buttons, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Just Buttons, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Just Buttons, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 05, 2009 Business started: 01/01/2004 in CT Business started locally: 01/01/2004 Business incorporated 08/23/2010 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kelly Leonard, Owner Mr. Timothy Leonard, Co-Owner
Contact Information
Principal: Ms. Kelly Leonard, Owner
Business Category

Buttons - Advertising Promotional Products - Wearable Internet Shopping Other Services Related to Advertising (NAICS: 541890)

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 7:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 7:00 PM
Refund and Exchange Policy
Due to the nature of custom buttons all orders are non-refundable/returnable. However, if an error has been made by Just Buttons we will re-run your order at no charge. It is important that you open and check your order as soon as it is received.

Just Buttons will not re-run orders due to customer errors this includes, but is not limited to, typos, spelling errors, incorrect file submission in accordance with our graphic guidelines ie pixelated files, small/blurry type, duplicate orders, misunderstandings of turnaround time stated on justbuttons.org, slight color variances within four color (CMYK) standards, disregard for bleed and die cut areas within stated limits available in our graphic guidelines, and undeliverable packages.

Other errors that customers are responsible for include blank submissions, borders, incorrect image orientation, crop marks, hard to read text (extra small fonts/display fonts), missing fonts and images, missing logos, mini images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated safe zone and pixelated files, files that are flattened with the guidelines still visible.
Service Area
National
Products & Services

Just Buttons manufactures high quality custom printed pinback buttons in nine sizes and three shapes in Branford, CT. All parts, machines, and labor are 100% American!

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.