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BBB Accredited Business since

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Description

Just Buttons, LLC offers the custom design and production of pin-back buttons.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Just Buttons, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Just Buttons, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

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BBB file opened: January 05, 2009 Business started: 01/01/2004 Business started locally: 01/01/2004 Business incorporated: 08/23/2010 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kelly Leonard, Owner Timothy Leonard
Contact Information
Principal: Ms. Kelly Leonard, Owner
Customer Contact: Timothy Leonard
Business Category

Buttons - Advertising Promotional Products - Wearable Internet Shopping

Refund and Exchange Policy
Due to the nature of custom buttons all orders are non-refundable/returnable. However, if an error has been made by Just Buttons we will re-run your order at no charge. It is important that you open and check your order as soon as it is received.

Just Buttons will not re-run orders due to customer errors this includes, but is not limited to, typos, spelling errors, incorrect file submission in accordance with our graphic guidelines ie pixelated files, small/blurry type, duplicate orders, misunderstandings of turnaround time stated on justbuttons.org, slight color variances within four color (CMYK) standards, disregard for bleed and die cut areas within stated limits available in our graphic guidelines, and undeliverable packages.

Other errors that customers are responsible for include blank submissions, borders, incorrect image orientation, crop marks, hard to read text (extra small fonts/display fonts), missing fonts and images, missing logos, mini images, images that are not full bleed, colors that are out of gamut, designs that are outside of our stated safe zone and pixelated files, files that are flattened with the guidelines still visible.
Service Area
National
Alternate Business Names
Just Buttons LLC
Products & Services

Just Buttons manufactures high quality custom printed pinback buttons in nine sizes and three shapes in Branford, CT. All parts, machines, and labor are 100% American!

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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