Business Profilefor4 All Promos LLC

Give up now! Don't put your credit card information into their website. Run. Run away quickly. They will likely respond to this review with another fake communication. This not a legitimate business. They do not answer phone calls and emails, do not send invoices before charging you money, have a bot running their chat app. This is theft, a scam. There are no sales people, no products. This is theft. Every response is automated. Have you found this company because you've already given them your money? Get a lawyer, or go on a budget. You won't see your money or your product.

4Allpromos is one of the leading promotional products companies in the industry with over 17 years of experience. We invite everyone to reference our Trustpilot and Google reviews to understand our level of commitment to customer satisfaction. We have served 1000's of happy customers delighting them with a quality product at an affordable cost for events of all sizes. When a problem is brought to our attention our product experts actively work with our customers to provide the best resolution. We have a commitment to our customers to provide strong product and process knowledge led by our customer service department which is backed up by our Account Management team who take pride in developing relationships with their customers. Many who have been collaborating for years on countless projects. This customer had several touchpoints with members of our team beginning with a customer service representative at which time product information had been discussed. Once the customer submitted their order details her order was processed by her account manager and moved through our system. This process consisted of receiving a detailed art proof created by our art team, uploading credit card information to their individual account and once all approvals had been made the order was finalized and submitted to our production team. At that time a paid invoice had been emailed to the customer. There is a long email string of communication between the customer and the account manager addressing the customer concerns on pricing and referencing costs for blank items vs a custom printed item. The account manager had honored a lower cost that had been quoted and noted by the customer in the emails but surprisingly received a request to cancel the order. The order has been canceled with our production team and a full refund has been processed by accounting. We have been able to confirm that the customer had conversations with 3 members of our customer service team on 3/14 & 3/22 lasting between 3 - 6 minutes each as well as a 10 minute conversation with her account manager on 3/21. Additionally the customer conversed with one of our chat representatives at which time she questioned his legitimacy - For quicker service we offer a chat system that consists of frequently asked FAQ's and answers before being transferred to a live agent. (screenshots and email strings available) It is unfortunate that we are unable to meet this customer's expectations but wish to make other consumers aware of the level of attention we provide to ensure they receive what they ordered, in good condition, and on-time for their event or special project.