Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Akademos, Inc.

Phone: (203) 866-0190 Fax: (203) 866-0199 View Additional Phone Numbers 200 Connecticut Ave  Ste 2B, Norwalk, CT 06854 http://www.akademos.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Akademos, Inc. offers online provider of college textbooks, educational materials and resources. Operates online college book stores.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Akademos, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Akademos, Inc. include:

  • 23 complaint(s) filed against business

Factors that raised the rating for Akademos, Inc. include:

  • Length of time business has been operating
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 2
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Akademos, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 02, 2002 Business started: 04/01/1999 Business started locally: 04/01/1999 Business incorporated 05/16/2002 in DE
Type of Entity

Corporation

Business Management
Mr. John Squires, CEO Ms. Amy Jones, Accounting Manager
Contact Information
Customer Contact: Ms. Amy Jones, Accounting Manager
Principal: Mr. John Squires, CEO
Business Category

Books - New Encyclopedia & Book Sales Book Stores (NAICS: 451211)

Alternate Business Names
textbook.com textbookx.com www.akademos.com
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.