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Connecticut

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Description

Early Moments formerly known as Grolier, Inc. and Scholastic at Home, is a direct seller of children's books and educational materials. This company uses a "continuity" or "book club" (also known as "negative option") selling model, where customers may agree to receive more than one shipment following an initial order. Early Moments ships initial orders for a free trial period with the right to return. Early Moments informs customers up-front in its promotional material that if the books are not returned during the trial period, then the customer agrees to partake in the "book club" and receive future shipments for a cost.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sandvik Publishing Interactive, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Sandvik Publishing Interactive, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 63 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

63 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 37
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 63

Additional Complaint Information

If you have a dispute with this firm, we ask that you first contact the company's customer service department by calling 1-866 984-0188; by emailing pregan@sandviks.com; or by accessing the firm's Web site at www.EarlyMoments.com.

In the event your complaint is not resolved directly with the company, we suggest that you file a complaint with the BBB by completing a complaint form on our Web site at www.ctbbb.org or by writing to 94 South Turnpike Road, Wallingford, Connecticut, 06492, Attention Complaint Department.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sandvik Publishing Interactive, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 01, 1972 Business started: 12/28/1959 Business started locally: 12/28/1959 Business incorporated: 08/19/2008 in PA
Type of Entity

Corporation

Business Management
Mr. Robert Israel, President Ms. Pam Regan, Director of Customer Service
Contact Information
Principal: Mr. Robert Israel, President
Customer Contact: Ms. Pam Regan, Director of Customer Service
Business Category

Book, Compact Disc, & DVD Clubs Publishers - Book Books - New Book Publishers (NAICS: 511130)

Alternate Business Names
Early Moments Hooked on Phonics
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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