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BBB Business Review

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BBB Accredited Business since

Riley Plumbing & Heating Co., Inc.

Phone: (860) 225-1534 Fax: (860) 225-5668 View Additional Phone Numbers 293 New Britain Rd Rear, Kensington, CT 06037

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Riley Plumbing & Heating Co., Inc. offers complete plumbing, heating, sewer, well, water filtration services and repairs; residential and commercial. Water testing and treatment of city and well water in both residential and commercial.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Riley Plumbing & Heating Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Riley Plumbing & Heating Co., Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Riley Plumbing & Heating Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 9

Additional Information

BBB file opened: June 30, 1999 Business started: 01/01/1985 in CT Business started locally: 01/01/1985 Business incorporated 04/06/1988 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity


Business Management
Ms. Nancy Riley, Vice President
Contact Information
Principal: Ms. Nancy Riley, Vice President
Business Category

Boilers - New & Used Boilers - Sales & Service Heating Equipment Sewer Pipe Water Filtration & Purification Equipment Boilers - Repair & Cleaning Heating Contractors Plumbers Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Water Heaters - Repairing Water Main Contractors Water Wells - Pumps Sales & Service Water Wells - Inspection Hydronic Heating Water Leak Detection Gas - Propane - Equipment & Supplies Water Heaters - Dealers Water Heater - Tankless Water Treatment Equipment,Service & Supplies Heating Equipment & Systems Cleaning & Repair Pumps - Service & Repair Water Analysis Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

Riley Plumbing & Heating Co., Inc. sells the following brand(s): American Standard, Blanco, Buderus, CSI, Delta, EasyWater, Elkay, Franke, Gerber, Grohe, In Sink Erator, Jado, Kohler, KWC, Liberty, Little Giant, Moen, Mountain, Myers, Newport Brass, Rohl, State, Sterling, Toto, Utica, Veissman, Weil McLain, Zoeller

Riley Plumbing & Heating Co., Inc. offers the following product(s): Boilers, Disposal, Drain, Drains, Faucets, Gas piping, Hot water dispensers, Sewer, Shower valves, Showers, Sinks, Toilets, Tub valves, Tubs, Water filtration, Water heaters, Water treatment, Well pumps

Method(s) of Payment
Cash, check, charge and financing

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.