BBB Business Review

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This business is not BBB accredited.

CheckFreePay Corporation

Additional Locations

Phone: (203) 679-4400 Fax: (203) 679-4837 View Additional Phone Numbers 15 Sterling Drive, Wallingford, CT 06492 http://www.checkfreepay.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

CheckFreePay offers walk-in bill payment transactions. Bill payment categories include cable/satellite companies, cellular providers, municipalities, gas and retail credit cards, insurance companies, finance and more.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CheckFreePay Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

1 Customer Review on CheckFreePay Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 12, 1998 Business started: 02/15/1990 Business started locally: 02/15/1990 Business incorporated 02/15/1990 in CT
Type of Entity

Corporation

Business Management
Miss. Beth Krause, Paralegal Mr. Jardon T. Bouska, S.V.P. Mr. John Frank, Vice President, Operations Mr. Paul D. Harrison, S.V.P. General Manager Ms. Maureen Lyons, Customer Service Mr. Keven M. Madsen, Treasurer Mrs. Pat Powers, Contracts Administrator, Law Dept. Miss. Gail Preziosi, Service Compliance Associate Ms. Jenny Ricci O'Donnell, Secretary Mr. Jeffrey Yabuki, President/CEO
Contact Information
Principal: Miss. Beth Krause, Paralegal
Business Category

Bill Paying Service Financial Services

Alternate Business Names
CheckFree - Now A Part of Fiserv CheckFreePay Corporation of California CheckFreePay Corporation of New York
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.