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BBB Business Review

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BBB Accredited Business since

People's United Bank

Phone: (800) 894-0300 Fax: (203) 338-3600 View Additional Phone Numbers 850 Main St, Bridgeport, CT 06604 http://www.peoples.com


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Description

People's United Bank is a subsidiary of People's United Financial, Inc., a diversified financial services company with $29 billion in assets. People's United Bank, founded in 1842, is a community-based, regional bank in the Northeast offering commercial and retail banking, as well as wealth management services through a network of 419 retail locations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that People's United Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for People's United Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 74 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

74 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 29
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 43
Total Closed Complaints 74

Customer Reviews Summary Read customer reviews

0 Customer Reviews on People's United Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1929 Business started: 01/01/1842 Business started locally: 01/01/1842 Business incorporated 07/06/1988 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Banking, State Department of
602 Tolland St., East Hartford CT 06108
Phone Number: (860) 240-8299

Type of Entity

Corporation

Business Management
Ms. Carolyn Caffrey, Customer Contact Manager
Contact Information
Principal: Ms. Carolyn Caffrey, Customer Contact Manager
Business Category

Banks Commercial Banking (NAICS: 522110)

Service Area
Connecticut, New York, Massachusetts, Vermont, New Hampshire and Maine.
Alternate Business Names
People's United Financial, Inc.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.