BBB Business Review
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BBB Accredited Business since
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Based in Groton, Conn., Chelsea Groton Bank is a mutually owned bank with 14 locations throughout New London County. The bank has nearly $925 million in assets and serves businesses, individuals and families throughout Eastern Connecticut and Southern Rhode Island. To learn more, please visit chelseagroton.com. Member FDIC. Equal Housing Lender.
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A BBB Accredited Business since
BBB has determined that Chelsea Groton Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chelsea Groton Bank include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Banking, State Department of
602 Tolland St., East Hartford CT 06108
Phone Number: (860) 240-8299
Type of Entity
Business ManagementMs. Lori Dufficy, SVP, Director of Sales and Marketing Mr. B. Michael Rauh Jr., President and CEO Mrs. Katherine Allingham, Vice President, Risk and Compliance Manager
Banking Services Insurance - Life Investment Advisory Service Loans Loans - Small Business Mortgage Lender Oil Property Management Retirement Planning Service Investment Management Banks Commercial Banking (NAICS: 522110)