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BBB Accredited Business since, LLC

Phone: (860) 219-1840 Fax: (860) 963-0514 View Additional Phone Numbers 800 Marshall Phelps Rd  Bldg 3G, Windsor, CT 06095

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Aftermarket, OEM, and Genuine auto parts for Swedish and German late-model vehicles.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for, LLC include:

  • Length of time business has been operating
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

1 Customer Review on, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 30, 2013 Business started: 11/14/2000 Business started locally: 11/14/2000 Business incorporated 12/01/2011 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Daniel M. Moran, Manager Ms. Kathleen Muratori, Accounts Specialist
Contact Information
Principal: Mr. Daniel M. Moran, Manager
Business Category

Auto Parts & Supplies - New Brake Fluids Clutches Heaters - Automotive Windshield Wipers Auto Paint - Mobile Auto Accessories Auto Hand & Foot Controls Auto Sunroofs Mufflers & Exhaust Systems Radiators - Automotive Transmissions - Automobile Auto Lube & Oil - Mobile Auto Parts & Supplies - Custom Wheels/Rims Auto Parts & Supplies - Wholesale & Manufacturers Engines - Supplies, Equipment & Parts Filters - Liquid Wheel Align, Frame & Axle Service Equipment & Supplies Wheels Radiator Sales Axles Brakes - Manufacturers & Distributors Radiator Covers & Enclosures Steering Systems & Equipment Alternators & Generators - Retail Auto Air Conditioning Equipment Auto Alarms & Security Systems Auto Bumpers, Guards & Grilles Automotive Parts and Accessories Stores (NAICS: 441310)

Refund and Exchange Policy
Cash refunds accepted within 60 days of purchase. Limited 1-year replacement warranty on all parts. Some exceptions apply and are noted on each part.
Alternate Business Names
Products & Services is a automotive aftermarket parts retailer specializing in SAAB, Volvo, BMW, VW, Audi, Mercedes-Benz, Porsche, and Mini Cooper parts.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.