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BBB Accredited Business since

FCP Euro

Phone: (877) 634-0063 Fax: (203) 713-6779 View Additional Phone Numbers 155 Hill St, Milford, CT 06460 View Additional Email Addresses

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FCP Groton LLC DBA FCP Euro offers OEM and Genuine car parts and accessories for European vehicles including BMW, Volvo, Audi, Volkswagen, Mercedes, Porsche, and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FCP Euro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on FCP Euro
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: December 16, 2002 Business started: 06/13/2001 in CT Business started locally: 01/01/2001 Business incorporated 06/13/2001 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Max Rossi, V.P. sales Mr. Nicholas C. Bauer, President Mr. Joe Coppola, Operations Manager Mr. Scott Drozd, CEO Mr. Alex Frank, Marketing Manager Ms. Pam Marsden, Customer Service Manager
Contact Information
Customer Contact: Ms. Pam Marsden, Customer Service Manager
Principal: Mr. Max Rossi, V.P. sales
Business Category

Auto Parts & Supplies - New Automotive Parts and Accessories Stores (NAICS: 441310)

Method(s) of Payment
PayPal, Mastercard, American Express, Visa, Discover
Refund and Exchange Policy
Return Reasons
New Returns - If you have changed your mind and want to return a new, unused part, simply send it back to us with a Return Form (see below) so we know who to refund. After 90 days from original purchase, refunds will be issued in the form of a non expiring store credit. Please put your new returns in a shipping box to return them, do not use the manufacturer's box as the shipping box.
Wrong Parts/Mispicked Parts Return - Please call us at 1/860/388/9001 so that we can understand the cause of the error and get you the right part ASAP. Regardless of the cause of the error, we will make this right.
Warranty Parts / Broken Parts Return - Regardless of age, if you are not satisfied for any reason, simply return it for a refund or replacement. After 90 days from original purchase, refunds will be issued in the form of a non expiring store credit.
Core Returns - Please return cores with the fluid drained, wrapped in plastic, and inside the manufacturer's original box and inside an additional shipping box. Do not use the manufacturer box as a shipping box. We will inspect the core to confirm it is suitable for rebuild and in most cases process the credit for your core within 48 business hours of receipt.
Alternate Business Names
FCP Groton, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.