BBB Accredited Business since
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FCP Groton LLC DBA FCP Euro offers original and aftermarket parts and accessories for European cars.
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A BBB Accredited Business since
BBB has determined that FCP Euro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for FCP Euro include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Max Rossi, V.P. sales Mr. Nicholas C. Bauer, President Mr. Joe Coppola, Operations Manager Mr. Scott Drozd, CEO Mr. Alex Frank, Marketing Manager Ms. Pam Marsden, Customer Service Manager
Auto Parts & Supplies - New Automotive Parts and Accessories Stores (NAICS: 441310)
Method(s) of PaymentPayPal, Mastercard, American Express, Visa, Discover
Refund and Exchange PolicyReturn Reasons
New Returns - If you have changed your mind and want to return a new, unused part, simply send it back to us with a Return Form (see below) so we know who to refund. After 90 days from original purchase, refunds will be issued in the form of a non expiring store credit. Please put your new returns in a shipping box to return them, do not use the manufacturer's box as the shipping box.
Wrong Parts/Mispicked Parts Return - Please call us at 1/860/388/9001 so that we can understand the cause of the error and get you the right part ASAP. Regardless of the cause of the error, we will make this right.
Warranty Parts / Broken Parts Return - Regardless of age, if you are not satisfied for any reason, simply return it for a refund or replacement. After 90 days from original purchase, refunds will be issued in the form of a non expiring store credit.
Core Returns - Please return cores with the fluid drained, wrapped in plastic, and inside the manufacturer's original box and inside an additional shipping box. Do not use the manufacturer box as a shipping box. We will inspect the core to confirm it is suitable for rebuild and in most cases process the credit for your core within 48 business hours of receipt.