BBB Accredited Business since
Jay Pahl's Auto Sales & Service LLC
Phone: (860) 582-1778 Fax: (860) 583-0190 107 Stafford Ave, Bristol, CT 06010
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Jay Pahl's Auto Sales & Service LLC offers used car sales and automotive repair services.
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A BBB Accredited Business since
BBB has determined that Jay Pahl's Auto Sales & Service LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Jay Pahl's Auto Sales & Service LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jay Pahl, Member
Auto Dealers - Used Cars Auto Repair & Service Used Car Dealers (NAICS: 441120)
Industry TipsCar repair
107 Stafford Ave
Bristol, CT 06010 (860) 582-1778 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I bought my daughter a car that I was told was in great condition and was checked and in good running order The first thing that went wrong was the alternator two days after I bought it mr ****** replaced it but I had to pay almost two hundred to fix then brakes went and mechanic said brakes had been started but never finished the window wouldn't work and now the engine is failing
Desired Settlement: I would just like my money back and return the car so I can get her something that runs or exchange it fit the loaner car I used when the first thing broke
Business Response: Business Response /* (1000, 5, 2013/03/21) */ ****** came to me looking for a $2000.00 car. I told her that I happened to have a car on the lift that I was currently working on. Prior to the sale of the car, we installed a new muffler and wheel bearing, new radiator overflow tank; replaced the battery; did an oil & filter change and antifreeze. After that work was complete, ****** took the vehicle for a test drive. She came back stating that her mechanic looked at the car and told her it was good. She felt comfortable enough at that time to purchase the vehicle "as is" with 196k miles. A safety inspection was also done before it left my shop. Under CT state law, my obligations to her were fulfilled once she signed the "as is" section on the purchase order. However, the next day, she called me stuck at ********* in Bristol. I immediatley went there; jumped started the car and drove it back to my shop. I found the alternator was bad; causing the car to stall. I told her that she would just need to pay for the part, and I would cover the labor cost. She agreed. While her car was being repaired, I gave her a loaner vehicle to use, free of charge. She came and picked her car up upon completion of repair and paid for the part. That was the last I heard of ******* until I received this complaint. After reading the complaint, I immediately contacted ******, wondering why she hadn't contacted me prior to the BBB. I offered to buy the car back from her, no questions asked, and she accepted my offer. My business is based on honesty and integrity; and my ultimate goal is always 100% customer satisfaction. Although the car sale did not meet ******'s expectations, I hope she is now satisfied and I apolgize for any inconvenience. - ****** ******