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Connecticut

BBB Accredited Business since

Jay Pahl's Auto Sales & Service LLC

Phone: (860) 582-1778 Fax: (860) 583-0190 107 Stafford Ave, Bristol, CT 06010

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Description

Jay Pahl's Auto Sales & Service LLC offers used car sales and automotive repair services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jay Pahl's Auto Sales & Service LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Jay Pahl's Auto Sales & Service LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jay Pahl's Auto Sales & Service LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 14, 2005 Business started: 04/01/2001 Business started locally: 04/01/2001 Business incorporated: 06/15/2001 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
www.ct.gov/dmv
Phone Number: (860) 263-5055
mail@dmvct.org

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jay Pahl, Member
Contact Information
Principal: Mr. Jay Pahl, Member
Business Category

Auto Dealers - Used Cars Auto Repair & Service Used Car Dealers (NAICS: 441120)

Industry Tips
Car repair

Additional Locations

  • 107 Stafford Ave

    Bristol, CT 06010 (860) 582-1778

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

3/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought my daughter a car that I was told was in great condition and was checked and in good running order The first thing that went wrong was the alternator two days after I bought it mr ****** replaced it but I had to pay almost two hundred to fix then brakes went and mechanic said brakes had been started but never finished the window wouldn't work and now the engine is failing

Desired Settlement: I would just like my money back and return the car so I can get her something that runs or exchange it fit the loaner car I used when the first thing broke

Business Response: Business Response /* (1000, 5, 2013/03/21) */ ****** came to me looking for a $2000.00 car. I told her that I happened to have a car on the lift that I was currently working on. Prior to the sale of the car, we installed a new muffler and wheel bearing, new radiator overflow tank; replaced the battery; did an oil & filter change and antifreeze. After that work was complete, ****** took the vehicle for a test drive. She came back stating that her mechanic looked at the car and told her it was good. She felt comfortable enough at that time to purchase the vehicle "as is" with 196k miles. A safety inspection was also done before it left my shop. Under CT state law, my obligations to her were fulfilled once she signed the "as is" section on the purchase order. However, the next day, she called me stuck at ********* in Bristol. I immediatley went there; jumped started the car and drove it back to my shop. I found the alternator was bad; causing the car to stall. I told her that she would just need to pay for the part, and I would cover the labor cost. She agreed. While her car was being repaired, I gave her a loaner vehicle to use, free of charge. She came and picked her car up upon completion of repair and paid for the part. That was the last I heard of ******* until I received this complaint. After reading the complaint, I immediately contacted ******, wondering why she hadn't contacted me prior to the BBB. I offered to buy the car back from her, no questions asked, and she accepted my offer. My business is based on honesty and integrity; and my ultimate goal is always 100% customer satisfaction. Although the car sale did not meet ******'s expectations, I hope she is now satisfied and I apolgize for any inconvenience. - ****** ******