This Business is not BBB accredited
Auto Store II
Phone: (860) 344-9916 Fax: (860) 344-9959 580 Newfield St, Middletown, CT 06457
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This company offers used automobile, truck and motorcycle sales. They also provide auto detailing, tune-up, brakes and diagnostic services.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Auto Store II include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Auto Store II include:
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Nejdet Saydam, Member
Auto Dealers - Used Cars Motorcycles - Dealers Truck Dealers Auto Detailing Auto Diagnostic Service Auto Repair & Service Brake Service Car Wash & Polish
Alternate Business NamesCrescent Star LLC
Industry TipsCar repair
THIS LOCATION IS NOT BBB ACCREDITED
580 Newfield St
Middletown, CT 06457 (860) 344-9916 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: When I purchased my 3 year/36K mile extended warranty for just under $2,000 I expected the Auto Store to pay the Warranty Company. When I called the Warranty company they told me that they don't have my paperwork and that the Auto Store never paid them. I call the auto store and it took about 2 weeks for someone to finally tell me to just come to the office and we will fill paperwork to cancel the warranty (this was what i was trying to do to begin with but there is nothing to cancel).... I bring my original Sales slip from the car and the warranty sales slip. They ask me if i want to cancel and I told them there is nothing to cancel because it was never submitted and i want my money back. They tell me i have to sign and cancellation slip so their office can "Officially" cancel the warranty. After about 30min of arguing with them that I didn't want to sign their paperwork I did. They told me that I will get the prorated about back because it has not been 3 years or 36K miles. That was about 4 months ago now and have not received a check. I got 2 calls back from the owner that said they were still looking into it. Now when i call for the last 3 weeks i get no calls back still. At this point i will not be happy with the Prorated amount since they never submitted my money to the warranty company. I believe i should be reimbursed the full warranty price I paid and didnt receive plus the taxes and interest i already paid on it through the bank. I have ALL original Paperwork for the car and the warranty.
Desired Settlement: I want the $1,813.00 owed to me plus the taxes and interest that i paid on it already.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
Problems with Product/Service
Read Complaint Details
Complaint: On 4/12/2013 I Purchased a **** ******** *** ***** 6 Speed With 68,000 MileS From.Auto Store 2 In Middletown Ct. I Was Told In Was In Excellent Condition And Given A 60 Day Warranty. Within 2 Weeks I Noticed The Clutch Needs Replacement, The Engine Burns Extememe AmountS, Of Oil, 4 Quarts In 2-3 Weeks And Also The Switch For The Passanger Seat Didnt Work. I Contacted Them And Drove Up There, They Replaced The Switch With A Silver One,but The Others Stock Switches Are Black. They Made Me Come Up A Week Later, And Put In The Black Swich But InstalleD it Backwards. I Went Up Again And The Mechanic Called.Out Of.work.So I Had To.TakE another DayOff Of Work Amd Returned And They Fixed Switch And Bled The Clutch. I Continuously Reminded Them And Complained About The Oil Burning And The Clutch. They Had Me Come Up Again And Supposedly.Compression Tested The Engine And Said It Past. Since They Compression Tested The Engine Which Involved Dissassembemling The Top Half Of Engine, It burns Double The AmounT Of Oil. Nowthey Want Me To Drop Car Of My Car For A Week To Test Is Again. They Will Not Provide Me With Rides Or A Rental. The Owner Refuses To Talk To Me Though Ive Trised Countless Times The Sales Associate Who.sold Me The Car Told Me Its Not His Issue And Not To Botter Him No More. I Have It In Text Message. I Have Already Invested Over $1500 Out Of.pocket.And Gotton No Where. Everytime Itravel Up Thereits Time Off Of Work.Plus Gasand Oil At $8 A Quart. I Cannot Afford ThIs. Im A Single Father With A House I.oay Fo Myself. Im Getting Behind On My Bills.Since I bought This CRom Them, With All The Time Off Of Work And Gas, Im Behind On All My Bills. This Is Not Right Or Fair. Now Im Told Drop Car Off There For Atleasta.Week Just To Test It,Not To Fix, Or Iy Wont Getfixed. I Cant Afford A Rental. I Bought It From A Dealership To Avoid These I ssues. Please Help. I Just Want The Car Fixed.To The Condition.It Was Said To Be In,Clutch In Good Shape And.not Burning Oil, Or For Them To BUy It.back. Product_Or_Service: i******* *** *****
Desired Settlement: Either They Buy The Car Back An They Auction It Or Whatever, Or They Fix The Clutch And Stop The Car From.Burning Oil. It Literally Burn 4 Quarts In 3 Weeks. I Paid ****** And It Only Has 76000Miles. Please Make This Right. Im A Single Father Who Can Only Afford My Bills Not The EXa Of All Of This B.s. Worst Thing Is Dealer Owner Refuses To Speak With Me, O.ly Lets Me Talk To ****, Service Desk, And The Gebtleman.Who.sold.Me Car Told.Me To Stop Bottering HIm Its Not Hie Izsue. This Is Soo wrong
Mr. ****** did in fact purchase a vehicle from this Dealership on May 7, 2013 the vehicle was brought in for the initial diagnosis. On May 17 2013 vehicle was brought back to replace passenger seat switch. On May 24, 2013 vehicle was once again at our facility to reverse a seat control switch, perform Oil Change and have compression test performed on engine and found no problems. We believed at that time that the vehicle was performing within the guidelines of ********. ******** stated that the minimal oil consumption was normal with regular oil. Mr. ****** did contact us at the beginning of August 2013 to once again complain that the vehicle is consuming oil at a rate of 1 to 2 quarts per gas tank. He demanded to have the vehicle fixed and a loaner vehicle. We told him we would call back once we could arrange for a loaner vehicle. Calls were place to him on August 8th we left a message, on August 9, we were told he was in ****** and later that day we tried calling again and his "mailbox" was full so we could not leave a message. We were able to finally contact Mr. ****** and his vehicle was brought back on August 15, 2013. We also provided Mr. ****** with a Loaner Vehicle with the understanding that said vehicle WAS NOT to leave the State of Connecticut. While his vehicle was in our possession we contacted a local ******** dealer once again to obtain any information that might be helpful.The conclusion was that the vehicle did appear to consumer poil at the rate of 1/4 quart per gas tank. We, at the time offered to Mr. ****** to replacement of an engine, which he refused. The cost to us for the replacement would have been $2,000.00. Mr. ****** then stated that he had the same exact vehicle at home that was totaled in an accident. He asked that we purchase HIS engine at the cost of $3500.00. We refused his offer stating that the cost was $1500.00 more then what it would cost us to have it replaced ourselves. We did offer Mr. ****** $2000.00 cash towards the repair of the vehicle and he once again refused.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|5/17/2013||Problems with Product/Service|
|12/10/2012||Problems with Product/Service|
|8/27/2012||Problems with Product/Service|