BBB Business Review

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This business is not BBB accredited.

A Better Way Wholesale Autos, Inc.

Phone: (203) 720-5600 Fax: (203) 720-5024 View Additional Phone Numbers 423 Rubber Ave, Naugatuck, CT 06770 http://www.abwautos.com


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Description

A Better Way Wholesale Autos, Inc. offers used auto sales, financing, warranties and repairs.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for A Better Way Wholesale Autos, Inc. include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for A Better Way Wholesale Autos, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 106 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

106 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 1
Delivery Issues 6
Guarantee/Warranty Issues 4
Problems with Product/Service 73
Total Closed Complaints 106

Additional Complaint Information

BBB has received numerous consumer complaints alleging that motor vehicles sold to them by the company are defective; that the company engages in misrepresentation in the sale and financing of motor vehicles; that the company fails to return deposits when financing problems occur.

In April, 2011 and September, 2012, BBB brought the issue concerning the volume and nature of consumer complaints to the company's attention.

The company responded to BBB in June, 2013, refuting customers' claims that it sells defective vehicles, indicating that all vehicles are inspected by several technicians and reconditioned before delivery. In regard to complaints about financing and deposits, the company stated that it finances vehicles through more than a dozen banks and , if financing cannot be arranged, a customer's deposit is returned. In instances where financing has been arranged and the vehicle has been repaired and readied for delivery, a customer's deposit will not be returned if the customer does not wish to conclude the purchase.

It has come to BBB’s attention that the business is requesting that a customer withdraw a complaint filed through BBB as a condition of resolving the complaint.  BBB does not withdraw complaints under these circumstances.

Due to the growth in volume of its sales, the company has designated a Customer Service Representative to address customers' questions and concerns. In addition, the company agreed to provide more detailed documentation to support its positions in complaints.


Customer Reviews Summary Read customer reviews

5 Customer Reviews on A Better Way Wholesale Autos, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: July 10, 2001 Business started: 11/01/1999 Business started locally: 11/01/1999 Business incorporated 10/15/2007 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
www.ct.gov/dmv
Phone Number: (860) 263-5055
mail@dmvct.org

Type of Entity

Corporation

Business Management
Mr. Joseph Gorbecki, Vice President Mr. Michael Bowe, Manager Mr. John A. Gorbecki, President
Contact Information
Customer Contact: Mr. John A. Gorbecki, President
Principal: Mr. Joseph Gorbecki, Vice President
Business Category

Auto Dealers - Used Cars Auto Repair & Service Consumer Finance & Loan Companies

Additional Information

Due to the size of its operations, A Better Way Wholesale Autos has recently designated a Customer Service Representative to whom it encourages customers to direct questions or concerns about their vehicle purchases: Jennifer Boland may be reached at 203-720-5600, ext. 4, or by email at Jenn@abwautos.com.

During a June 11, 2013 meeting at BBB offices, company management advised that it sold more than 11,000 vehicles in the past three years; that Department of Motor Vehicle reports show A Better Way Wholesale Autos to be the largest new or used car dealer in Connecticut; and, that its Customer Satisfaction Index is above 99%.

Industry Tips
Car repair
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.