This business is not BBB accredited.
Phone: (203) 720-5600 Fax: (203) 720-5024 View Additional Phone Numbers 423 Rubber Ave, Naugatuck, CT 06770
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A Better Way Wholesale Autos, Inc. offers used auto sales, financing, warranties and repairs.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for A Better Way Wholesale Autos, Inc. include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for A Better Way Wholesale Autos, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 106 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||73|
|Total Closed Complaints||106|
Additional Complaint Information
BBB has received numerous consumer complaints alleging that motor vehicles sold to them by the company are defective; that the company engages in misrepresentation in the sale and financing of motor vehicles; that the company fails to return deposits when financing problems occur.
In April, 2011 and September, 2012, BBB brought the issue concerning the volume and nature of consumer complaints to the company's attention.
The company responded to BBB in June, 2013, refuting customers' claims that it sells defective vehicles, indicating that all vehicles are inspected by several technicians and reconditioned before delivery. In regard to complaints about financing and deposits, the company stated that it finances vehicles through more than a dozen banks and , if financing cannot be arranged, a customer's deposit is returned. In instances where financing has been arranged and the vehicle has been repaired and readied for delivery, a customer's deposit will not be returned if the customer does not wish to conclude the purchase.
It has come to BBB’s attention that the business is requesting that a customer withdraw a complaint filed through BBB as a condition of resolving the complaint. BBB does not withdraw complaints under these circumstances.
Due to the growth in volume of its sales, the company has designated a Customer Service Representative to address customers' questions and concerns. In addition, the company agreed to provide more detailed documentation to support its positions in complaints.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Joseph Gorbecki, Vice President Mr. Michael Bowe, Manager Mr. John A. Gorbecki, President
Auto Dealers - Used Cars Auto Repair & Service Consumer Finance & Loan Companies
Due to the size of its operations, A Better Way Wholesale Autos has recently designated a Customer Service Representative to whom it encourages customers to direct questions or concerns about their vehicle purchases: Jennifer Boland may be reached at 203-720-5600, ext. 4, or by email at Jenn@abwautos.com.
During a June 11, 2013 meeting at BBB offices, company management advised that it sold more than 11,000 vehicles in the past three years; that Department of Motor Vehicle reports show A Better Way Wholesale Autos to be the largest new or used car dealer in Connecticut; and, that its Customer Satisfaction Index is above 99%.