9 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from ALAN R
5 stars09/18/2023
I bought an extended warranty thru this dealership and worked with Emma A***** She is great to work with. Helped me through all my detailed questions. Quick to respond to any thing I asked. With out her I am not sure I would have bought the warranty. Her dealer ship is fortunate to have her.
Lombard Ford, Inc. Response
09/19/2023
Thank you for taking the time to acknowledge Emma's customer service. She truly cares for her customer's and strives to provide a pleasant and thorough experience.Review from Rav D
5 stars02/23/2023
A1 service. Best rate. Super easy to work with. Very helpful staff. ?? professional.Lombard Ford, Inc. Response
02/27/2023
Thank you for your kind words and taking the time to share your experience.Review from Cheryl F
5 stars11/30/2022
I recently needed a part/service for my Ford Explorer. My Local Ford Dealership advised me that my Extended Warranty would NOT cover this issue. It seemed strange to me so I contacted Lombard Ford Warranty customer service directly. Jack assured me that this part/service was in fact covered by my Extended Warranty and the Dealership was using the wrong codes. I went back and forth with the Dealership as they were still insisting that this issue was not covered. Finally the Service Director at the Dealership agreed to call the actual Insurance Company directly. Turns out that this issue IS COVERED!!! Thanks to both Jack and Emma for your help and kindness! This saved me $700.00+. It's unfortunate that I couldn't get the service that I needed from my local Dealership without stomping my feet and questioning their judgement.Lombard Ford, Inc. Response
12/01/2022
We are glad to be of assistance to our customers at all times regarding any vehicle extended service plan they have purchased from us throughout the policy coverage period. Our belief is when one is considering the value of any purchase be sure to look at more than just the price alone. Thank you for your kind words and taking the time to share your experience with others.Review from Chris E.
5 stars07/20/2022
Very smooth process. Easy to work with and extremely courteous staff. Will definitely be working with them in the future.Lombard Ford, Inc. Response
07/21/2022
***** thank you for the kind words and your business.Review from Amado O.
5 stars10/08/2021
Emma Allen at Lombard Ford has been great since day one that I purchased my vehicle extended warranty. Everytime I have had a question her response time has been excellent. Not just quick response but easy to follow and clear directions when ever needed.Lombard Ford, Inc. Response
10/11/2021
Thank you for taking time to let us know that Emma has been very attentive to your inquiries.Review from James W.
5 stars07/12/2021
I was pleasantly surprised when I called Lombard Ford Warranty Dept. to inquire about a Ford ESP warranty for my 2020 Ford Escape. The same person answered my call that I had purchased a Ford ESP warranty from for my 2003 Ford F-150 in 2004 that I traded in last year on my new Escape. John (Jack) G***** was the same pleasant person. He helped me decide on the warranty that I needed. I saved about $800 on the Ford ESP from Lombard Ford over the Ford Protect Warranty that I was offered by Ford. The two warranty’s are exactly the same. Jack explained to me that Ford allows Lombard Ford to sell the warranty because of the high volume that they sell. If you have a Ford or Lincoln call Jack.Lombard Ford, Inc. Response
07/13/2021
Thank you for the kind words ***** and for remembering to contact us for Ford Protect ESP coverage all these years later.Review from m. b.
1 star06/22/2021
When you make an appointment, "there is no set schedule, expect to lose your vehicle for 2-3 days" words straight from the mouth of the owner himself. Do they tell you that when you make the appointment? No....do they give you a courtesy call? No....do they blame shift and try to make it your fault they have only one tech that is good enough to look at vehicles, YES!!!! Very unprofessional and rude, especially the owner Rob. They have zero respect for your time. Go elsewhere!!!Lombard Ford, Inc. Response
06/23/2021
His vehicle came in for the second time with a check engine light and a code that needed a senior master tech to work on in order for it to be covered by Ford warranty. I was bringing it into the shop yesterday afternoon but he picked it up before I could get it in. I never blamed him for anything. I apologized that we didn't have time to get it in the day before but 2 jobs that our A tech had already been working on took a little longer due to a parts failure. He didn't like that answer and kept screaming and then hung up on me. Since then he has been writing poor reviews and complaints. Drew P**** Service Manager Lombard FordCustomer Response
06/23/2021
Yes Drew I have been writing poor reviews and complaints. That's what happens when you mistreat customers. A courtesy call would have been nice. Not having the owner come on and tell me I should expect to lose my vehicle for 2-3 days for a diag. Not once did any of you tell me that when I made an APPOINTMENT!!!! I even called at the end of the first day and told the service representative that I needed the truck by noon the next day and she said it would definitely be done by then. I can't afford to have my truck sitting in a parking lot while you guys feed me excuses why it hasn't been looked at. It's always "we were just bringing it in" after you get called out for it. Hopefully this will get you guys to pick up a phone and call your customers and explain situations to them instead of thinking everyone's time is expendable. Be professional, not lazyReview from Peter C
5 stars06/07/2021
I had a minor issue that was no fault of Lombard Ford. I reached out and Emma was able to correct it. Her customer service skills were outstanding. She seemed to have a real interest in helping me, and that doesn't seem to happen very often anymore when it comes to customer service.Lombard Ford, Inc. Response
06/08/2021
Thank you for taking the time to acknowledge that *** ********. We agree wholeheartedly that Emma takes a real interest in assisting our customers any way she can which does set her apart from others in the arena of customer service and satisfaction.Review from Mile 5858
5 stars04/22/2021
Emma is a real asset to the company. She made my experience so pleasant and easy that I wish she would teach others how to speak to customers. Thank you again EmmaLombard Ford, Inc. Response
04/23/2021
Emma is an asset to our company because she cares about people and works to assist the customer in getting the right plan for their needs. She will answer every question and offer suggestions if she believes they will provide a better overall value for the customer. Thank you for taking the time to share your experience.
Customer Review Rating
4.56/5stars
Average of 9 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.