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BBB Business Review

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BBB Accredited Business since

Import Motors of Old Saybrook, LLC

Phone: (860) 388-1300 Fax: (860) 395-1446 View Additional Phone Numbers 275 Middlesex Tpke, Old Saybrook, CT 06475 View Additional Email Addresses http://www.kiaofoldsaybrook.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Import Motors of Old Saybrook, LLC specializes in sales and service for new and used automobiles. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Import Motors of Old Saybrook, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Import Motors of Old Saybrook, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Import Motors of Old Saybrook, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 20, 2001 Business started: 10/01/2004 in CT Business incorporated 04/01/2004 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
http://www.ct.gov/dmv
Phone Number: (860) 263-5055
mail@dmvct.org

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Fran Drake, General Sales Manager Mr. Landon Sock, Owner
Contact Information
Principal: Mr. Fran Drake, General Sales Manager
Principal: Mr. Landon Sock, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online Auto Parts & Supplies - New Brake Fluids Brake Service Equipment Tire Additives & Sealants Tire Dealers Auto Customizing Auto Accessories Auto Detailing Auto Diagnostic Service Auto Repair & Service Auto Repair & Service - Airbags Auto Repairing - Foreign Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto Upholstery Cleaning Auto Warranty Processing Service Auto Warranty Service Auto Warranty Plans Brake Service Car Wash & Polish Engines - Fuel Injection Service & Parts Engines - Fuel Conversion Engines - Gasoline Tire Repair Transmissions - Automobile Truck Washing & Cleaning Auto Service - Window Tinting Auto Services - Oil & Lube Auto Lube & Oil - Mobile Auto Parts & Supplies - Used Auto Parts & Supplies - Wholesale & Manufacturers Engines - Supplies, Equipment & Parts Tire Changing Equipment Auto Registration Four Wheel Drive Vehicles - Repair & Service Engines - Gas Auto Alarms & Security Systems New Car Dealers (NAICS: 441110)

Hours of Operation
M: 9:00 AM - 8:00 PM
T: 9:00 AM - 8:00 PM
W: 9:00 AM - 8:00 PM
Th: 9:00 AM - 8:00 PM
F: 9:00 AM - 6:00 PM
S: 9:00 AM - 5:00 PM
Su: 11:00 AM - 4:00 PM
Sales: 9:00 AM - 8:00 PM
Parts: 8:00 AM - 5:00 PM
Service: 8:00 AM - 5:00 PM
Sales- Mon.Tues. Wed. Thurs. 9am-8pm Sales-Friday 9am -6pm; Sat. 9am -5pm; Last Sunday of the month 11am -4pm Service & Parts Mon.Wed. Thurs. & Fri. 8am-5pm Tues. 8am-7pm; Sat. 8am-1pm Closed Sundays
Alternate Business Names
Kia of Old Saybrook Mazda of Old Saybrook
Industry Tips
Car repair
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.