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          Executive Jeep/Eagle has 1 locations, listed below.

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            Business ProfileforExecutive Jeep/Eagle

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers new/used automobile sales, parts and service.

            Business Details

            BBB File Opened:
            7/24/1997
            Years in Business:
            28
            Business Started:
            3/8/1996
            Business Incorporated:
            3/15/1996
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Executive Nissan
            • Orsini Enterprises, Inc.
            Business Management
            • Mr. Scott Orsini, General Manager
            • Mr. Mark Altieri, Director of Operations
            Contact Information

            Principal

            • Mr. Mark Altieri, Director of Operations
            Additional Contact Information

            Fax Numbers

            • (203) 234-9323
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/14/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            - Had app. for synthetic oil change, received an email from dealership (on 12/12/23) confirming appointment and attached was a cost summary for my service in the amount of $58.43 including sales tax. I have received same services at **** ****** ****** ********** in ********* and always paid that exact amount. - I came in for service 12/13/23, my service advisor Gary G**** greets me takes me into his office hands me a document to sign, he said this is for the service your getting today " Oil Change, 27 point inspection, NO tire rotation (per my request)" I signed - 1hr later Gary says all is done asks me to go up to the checkout window to pay - Checkout lady says my total is $94.49 I said for what reason? How come only in this place the total always changes? -I reviewed docs and there in BLUE PEN my service advisor Gary had marked/crossed off the total and hand ***** on the top(not near my signature so I did not notice) $88.85 plus tax - The lady at check out tried selling me this unjustified cost, I asked to speak to the manager never did she call him over. An employee white male with red hair & beard came up to me and said can I help you? He asked me to lower my voice and go into his office, yet no manager. It was 30min of him harassing me telling they used "Special Oil" as if I was new here and repeatedly said that's the cost no explanation to the pen markings , he refused to check my past history to see the inconsistency in charges as I said only occurs when I come to this ****** - I showed the man the email I received. He denied & said it was a wrong email that it was for standard oil. He also harassed me saying I signed a legal binding document and there was nothing he was going to do for me - I had an anxiety attack no one bothered to ask if I was ok, I paid and left. Then I noticed on the bottom of my invoice the oil change cost was indeed $49.95 but they added 2 extra lines $32.94 (no explanation) and $7.99 for misc. repair supplies + tax = Total $94.49
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rose G

            12/07/2021

            Terrible Service they have a credit of mine which they refuse to return. Haven not responded to complaint with Consumer Protection. Completely ignore their correspondence. If I could give zero stars I would

            Local BBB

            BBB Serving Connecticut

            BBB Reports On

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