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          Honda of Milford has 1 locations, listed below.

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            Business ProfileforHonda of Milford

            New Car Dealers

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Courtney Honda offers the sales and service of Honda automobiles.

            Business Details

            BBB File Opened:
            7/29/1997
            Years in Business:
            37
            Business Started:
            6/1/1986
            Business Incorporated:
            5/10/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            8:30 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Stephen J Courtney II, President
            Contact Information

            Principal

            • Mr. Stephen J Courtney II, President

            Customer Contact

            • Mr. Stephen J Courtney II, President
            Additional Contact Information

            Fax Numbers

            • (203) 874-6714
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On 10/25/22 I bring my car in for an oil change as I normally do when the light comes on the dash. Usual process leave the car wait in the waiting area for the car. After about 30-40min employee come get me your all set everything is fine on the car your all set. I drove the car home and everything feel fine drove the car for a couple days here and there as regular. On 10/31/22I get in the car and pull off about 3 houses down from where I was park the car is hesitant to go reverse the car park it check it out myself don’t know what happen, left the car got pick up for work. The morning after work about 6am got the car towed to Honda of Milford about 7:30 got a call from an employee ask what wrong with the car explain to him what happen. He call back a short while after telling me the car don’t have any transmission fluid that could be the problem he’s gonna put some in and hopefully that fix the problem. He later calls back stating I need a new transmission all the fluid might of leak out because the plug was loose he ask if I had anyone look at the car I said no one service my car but the dealer I was jus there 5 days ago for service and everything was fine how all of a sudden all the oil leak out the car the engine has no sign of leaks they would’ve mentioned that to me after they do there inspection after the oil change has they always done in the pass. Now I don’t know what happen the day of my oil change but I could assume because no one touches my car other than the dealership. Nothing but whom ever did the oil change check the transmission fluid and pull the wrong plug and for the tighten it properly this is there negligence and I have to pay now almost 6k quote for a transmission. I spoke to the manager and he tells me that transmission fluid leaks out the car all the time which is not true unless there’s a leak. They are responsible for fixing my car in my eyes I should not have coke out of my pocket for service they over look and tell me that everything ok
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Thomas L

            02/23/2024

            They conducted the original maintenance which was a starter module replacement to my satisfaction. However, my dash cam hasn't worked since my car was brought to them. While awaiting an appointment for that, my heat shield, which wasn't previously a problem. Both of these issues were non-existent before repairs were done. The sales manager said I was making false accusations and trying to avoid responsibility in order to charge me. Originally this dealership had good rapport with me, now it doesn't.

            Local BBB

            BBB Serving Connecticut

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