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BBB Business Review

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BBB Accredited Business since

County Line Nissan

Phone: (203) 758-8221 Fax: (203) 758-1502 View Additional Phone Numbers 2191 Straits Tpke, Middlebury, CT 06762 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


County Line Buick-Nissan, Inc offers sales and service of new, used and hybrid vehicles, along with body repair, painting, parts and more. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that County Line Nissan meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for County Line Nissan include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 31 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

31 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 25
Total Closed Complaints 31

Customer Reviews Summary Read customer reviews

2 Customer Reviews on County Line Nissan
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: April 17, 1995 Business started: 01/01/1970 in CT Business started locally: 01/01/1970 Business incorporated 06/05/1970 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle, State of CT Dept. of
60 State St, Wethersfield CT 06109
Phone Number: (860) 263-5055

Type of Entity


Business Management
Mr. Patrick Bayliss, President Mr. William Dolan, Director Mr. Greg Perez, Director
Contact Information
Principal: Mr. Patrick Bayliss, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online Auto Electric Equipment Auto Parts & Supplies - New Auto Radios & Stereos - Sales & Repair Battery Charging Equipment Battery Repairing & Rebuilding Brake Fluids Brake Service Equipment Car Wash & Polish Equipment & Supplies Tire Additives & Sealants Tire Dealers Tires - Commercial Sales & Service Truck Caps & Shells Truck Dealers Truck Equipment & Parts Truck accessories Auto Air Conditioning Auto Body Repair & Painting Auto Paintless Dent Repair Auto Customizing Auto Accessories Auto Detailing Auto Diagnostic Service Auto Renting & Leasing Auto Repair & Service Auto Repair & Service - Diesel Auto Repair & Service - Airbags Auto Repairing - Foreign Auto Repair - Vintage Auto Repair - Suspension Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto Seat Covers, Tops & Upholstery Auto Sunroofs Auto Upholstery Cleaning Auto Warranty Service Auto Warranty Plans Brake Service Car Wash & Polish Engines - Fuel Injection Service & Parts Engines - Fuel Conversion Engines - Gasoline Engines - Rebuild & Exchange Tire Retread & Repair Tire Repair Transmissions - Automobile Transmissions - Truck, Tractor Truck Painting & Lettering Truck Repair & Service Truck Washing & Cleaning Auto Service - Specialty Parts Auto Service - Steam Cleaning Auto Services Auto Services - Oil & Lube Auto Body Shop Equipment & Sup Auto Dealers - Hybrid Vehicles Auto Parts & Supplies - Custom Wheels/Rims Auto Parts & Supplies - Used Auto Parts & Supplies - Rebuilt Auto Perform, Race & Sport Equipment Auto Boosting Services Auto Radios & Stereos - Wholesale & Manufacturers Auto Repair & Service - Equipment & Supplies Engines - Supplies, Equipment & Parts Tire Changing Equipment Tire Distributors & Manufacturers Tire Retread & Repair - Equipment & Supplies Truck Washing & Cleaning - Equipment & Supplies Truck Bedliner Truck Bedliner - Spray On Auto Registration Four Wheel Drive Vehicles - Repair & Service Brakes - Lining - Manufacturers & Distributors Brakes - Manufacturers & Distributors Engines - Diesel Engines - Gas Truck Bodies Truck Manufacturers & Distributors Auto & Truck Brokers Auto Air Conditioning Equipment Auto Bumpers, Guards & Grilles New Car Dealers (NAICS: 441110)

Method(s) of Payment
Cash, Checks and all major credit cards
Alternate Business Names
CLF Trust County Line Auto Group County Line Carriage dba Auto Jocks County Line Suzuki County Line Wholesale
Industry Tips
Car repair

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.