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BBB Accredited Business since
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This company offers new and used automobile sales, service, parts, body shop and rentals.
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A BBB Accredited Business since
BBB has determined that A-1 Toyota meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-1 Toyota include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dominic J. Galardi, President/Treasurer
Auto Dealers - New Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Renting & Leasing New Car Dealers (NAICS: 441110)
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (203) 387-6691(Phone)
- (203) 389-1531(Phone)
- (203) 393-9416(Phone)
- (800) 218-6968(Phone)
- (800) 668-4006(Phone)
- (203) 389-7155 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|7/25/2014||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: WE TRADED IN A NISSAN 07 VERSA FOR A TOYOTA '13 PRIUS PLUG-IN. THE NISSAN'S PAY-OFF WAS $15,000. THE TOYOTA HAD A REBATE OF $7,300. THEY WERE SUPPOSED TO GIVE US $6,000 FOR THE VERSA. THE STORY IS TOYOTA A-1 ROLLED $9,000 MORE INTO OUR LOAN,THEREBY MAKING OUR PRIUS $575/MO. FOR 3 YRS. AND NOT SHOWING THE $6,000 FOR THE VERSA. WE DID NOT KNOW OF A $600 CARE PKG BEING ADDED TO THE LOAN. $300 WAS ALSO ADDED FOR THE VIN #'S TO WHICH WE WERE NOT CONSULTED. WE DON'T KNOW HOW THIS LOAN WAS APPROVED FOR 2 PEOPLE OF FIXED INCOMES. NOW WE CAN'T PAY THIS HIGH PAYMENT, AND TOYOTA A-1 NOR TOYOTA FINANCIAL WANT TO HELP US IN ANY WAY BY LOWERING THE PAYMENT OR TRADING IN FOR ANOTHER CAR. IF WE TRADE IT IN, THEY SAY THERE WILL BE $12,000 OF NEGATIVE EQUITY.
Desired Settlement: WE WOULD LIKE TOYOTA TO TAKE THIS CAR BACK AND GIVEUS A LESSER MODEL.
Website Complaint Response:
wear and tear until a month later when we reread the lease agreement. This is all in the past now; we voluntarily had the Prius repossessed.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|8/14/2013||Problems with Product/Service|