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BBB Accredited Business since
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This company offers new and used automobile sales, service, parts, body shop and rentals.
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A BBB Accredited Business since
BBB has determined that A-1 Toyota meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for A-1 Toyota include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dominic J. Galardi, President/Treasurer
Auto Dealers - New Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Renting & Leasing New Car Dealers (NAICS: 441110)
50 Amity Rd
New Haven, CT 06515 (800) 668-4006 (203) 389-1521 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (203) 387-6691(Phone)
- (203) 389-1531(Phone)
- (203) 393-9416(Phone)
- (800) 218-6968(Phone)
- (800) 668-4006(Phone)
- (203) 389-7155 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Some time in April I received a letter in the mail from the Toyota Corp regarding the recall of Toyota ******* ********* models for excessive rusting of the frame.So on May 9th I took my **** ****** ******* to A1 Toyota in New Haven to have it checked out.I was given a loaner Toyota *** * as a temporary replacement .Later that day I received a call from a manager A1 Toyota stating that my frame was severely rusted and a new frame was recommend . I was told it would be about 1 week.....After 3 weeks went by with out hearing from anyone at A1 Toyota I decided to pay them a visit.When I got there I was surprise to see my car totally ripped apart and all the parts sitting right beside it totally exposed to all the elements.through all the rain Connecticut has been having,the parts from my car has been sitting there exposed.... I took pictures and saved them because I know this cannot be good. When I asked the manager about my car parts being exposed to the rain he said that will not be a problem......Then he proceeded to give me a list of $1100 in repairs he claims they found while taking my car apart.New CV boots,new water pump,new timing belt,oil change etc..... My car was totally fine when I dropped it off at A1 Toyota ......Now here we are on June 24th 2014 and still no updates from A1 Toyota regarding my car....They seem more interested in getting me to pay for the supposed repairs the want me to get.
Desired Settlement: I would like updates on what's going on with my car and I would like some kind of warranty .....None of the repairs they suggested was never and issue .So how do I know they didn't cause them....
Website Complaint Response:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|7/25/2014||Problems with Product/Service | Complaint Details Unavailable|
Read Complaint Details
Complaint: WE TRADED IN A NISSAN 07 VERSA FOR A TOYOTA '13 PRIUS PLUG-IN. THE NISSAN'S PAY-OFF WAS $15,000. THE TOYOTA HAD A REBATE OF $7,300. THEY WERE SUPPOSED TO GIVE US $6,000 FOR THE VERSA. THE STORY IS TOYOTA A-1 ROLLED $9,000 MORE INTO OUR LOAN,THEREBY MAKING OUR PRIUS $575/MO. FOR 3 YRS. AND NOT SHOWING THE $6,000 FOR THE VERSA. WE DID NOT KNOW OF A $600 CARE PKG BEING ADDED TO THE LOAN. $300 WAS ALSO ADDED FOR THE VIN #'S TO WHICH WE WERE NOT CONSULTED. WE DON'T KNOW HOW THIS LOAN WAS APPROVED FOR 2 PEOPLE OF FIXED INCOMES. NOW WE CAN'T PAY THIS HIGH PAYMENT, AND TOYOTA A-1 NOR TOYOTA FINANCIAL WANT TO HELP US IN ANY WAY BY LOWERING THE PAYMENT OR TRADING IN FOR ANOTHER CAR. IF WE TRADE IT IN, THEY SAY THERE WILL BE $12,000 OF NEGATIVE EQUITY.
Desired Settlement: WE WOULD LIKE TOYOTA TO TAKE THIS CAR BACK AND GIVEUS A LESSER MODEL.
Website Complaint Response:
wear and tear until a month later when we reread the lease agreement. This is all in the past now; we voluntarily had the Prius repossessed.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|8/14/2013||Problems with Product/Service|