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Connecticut

BBB Accredited Business since

World Wrestling Entertainment, Inc.

Additional Locations

Phone: (203) 352-8600 Fax: (203) 359-5151 View Additional Phone Numbers 1241 E Main St, Stamford, CT 06902 http://www.wwe.com View Additional Web Addresses

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Description

World Wrestling Entertainment, Inc. offers merchandise related to WWE superstars and brands.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that World Wrestling Entertainment, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for World Wrestling Entertainment, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 124 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

124 complaints closed with BBB in last 3 years | 69 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 26
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 80
Total Closed Complaints 124

Customer Reviews Summary Read customer reviews

1 Customer Review on World Wrestling Entertainment, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

top
BBB file opened: January 12, 1988 Business started: 07/28/1987 Business started locally: 07/28/1987 Business incorporated: 09/27/1988 in DE
Type of Entity

Corporation

Business Management
Ms. Peggy Waldo, Senior Director, E-commerce
Contact Information
Principal: Ms. Peggy Waldo, Senior Director, E-commerce
Business Category

Athletic Organizations Entertainers Internet Shopping Magazine Sales Photography Sales Sports Memorabilia Advertising - Direct Mail Sports Teams and Clubs (NAICS: 711211)


Additional Locations

  • 1241 E Main St

    Stamford, CT 06902 (203) 352-8600

  • PO Box 3857

    Stamford, CT 06905

  • PO Box 6789

    Stamford, CT 06904 (203) 352-1140 (203) 352-1161

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (203) 353-2803(Phone)
  • (203) 406-3699(Phone)
  • (800) 993-7467(Phone)
  • (866) 993-7467(Phone)
  • (203) 359-5158 (Fax)
  • (203) 406-3685 (Fax)
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Complaint Detail(s)

11/20/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: on october 28th i purchased 6 months of wwe network for 59.94 so my son and i could watch ****** ***** *** and ****** ***** ********* clearly and at our convenience. i was horrified to see that only shows a month old were available, i complained to wwe chat that day who were condescending but spoke on the phone to a kind and agreeing of the problem in wwe not making it clear that no current shows of *** and ********* are available. This is very deceptive and nowhere have they made it clear in advertising= they make it seem that anything you wish to view is available anytime you want. Today nov 1st the wwe denied my request for a refund stating agreement rules. Well something hidden in small print and Not made clear is CLEARLY DECEPTIVE OF WWE. All we wanted was current shows, we did not get what was expected at all, WWE should be ASHAMED of themselves for cheating and DECIEVING us the WWE UNIVERSE... Sincerely, ****

Desired Settlement: Refund my money, or provide current shows ... we have no desire to see old reruns

Business Response:

Mr. ******* has been contacted and we have cancelled the account and refunded all payments.  We apologize for any inconvenience caused by the misunderstanding of the timing of ****** ***** *** and ********* on WWE Network.  As we always strive for excellence in customer service, we are particularly sorry if Mr. ******* was not given this when contacting Network Customer Service.

 

Sincerely,

WWE Network Customer Service

11/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I subscribed to WWE ******* and met the 6 month obligation. I have called many times to cancel the subscription and have been told by several people that my request will be processed. My credit card is still being billed for $9.99. I am going to my bank today to file a dispute form and have the charge refunded to my account. All I want to do is STOP this subscription and have my credit card number removed from the account!!

Desired Settlement: refund the funds to me that have been charged to my account after I already met my 6 month obligation!!!!

Business Response:

Hello,

We apologize that the customer's account was not cancelled during the first contact.  However, we do show the account was cancelled and refunded for the 2 months charged for the 2nd term on October 10th.  We believe this issue has been resolved.

 

Sincerely,

WWE ******* ******** *******   

10/29/2014 Delivery Issues
10/20/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had purchased the World Wrestling Entertainment Network to view on my **** device in March of 2014 for $9.99 a month. I did for my young son who, at that time, was an avid professional wrestling watcher. I do not remember at the time of purchase being required to lock in to a 6 month term of the WWE Network. I had called the WWE in June or July requesting to cancel my service because my son was not interested in wrestling as he once was. I was told over the phone by the WWE representative that I had to complete the six month term which ended in September. I told the rep I was unaware of the 6 month requirement but that was fine and I will call back at that time to cancel. I noticed that my ****** account was charged by WWE for the $9.99 in September and October of 2014 and that reminded me to cancel the subscription. On October 14, 2014, I went on to the WWE website and under my account and noticed that my billing was set to auto renew without my knowledge. I was shocked and a little upset. I promptly telephoned the WWE customer service line to get clarification on the matter. The phone rep informed me I was locked into another 6 month term of $9.99 a month ($10.07 with tax) until January of 2016. I informed the rep that this was unacceptable and demanded they stop charging my ****** account from this point forward. I further clarified that I, at no time, authorized my account to be switched to an auto renew status. The phone rep informed me that she was unable to do this but will send a message to someone in another department who handles these matters. I informed the rep that I wanted the contact information of the person who handles these issues so I could speak with him/her directly and their would be no confusion. The phone rep stated to me that this was not possible. The rep then asked me if I wanted a reference number for the complaint and I declined because I was so irate at the matter. The phone conversation ended and I quickly made on online dispute with ****** regarding the two charges in September and October and also stating to ****** that I do not authorize any further charges from the WWE Network. ****** is currently investigating the matter. I then attempted to contact World Wrestling Entertainment through their Live Chat feature. I communicated with the WWE rep my situation and they quickly told me this was a matter for the Customer Service Department and gave me a phone number. The Live Chat then ended. I then decided to send an e-mail to WWE's Customer Service Department explain the issue and sent the e-mail. I received a response back later that evening on 10/14/2014 from WWE in what can be described as a slightly intimidating e-mail heading which stated, "*LEGAL ACTION: BBB Complain – (Cancellation of Subscription)". The e-mail went further to state that my request to cancel the WWE Network was denied after review because I was locked into a 6 month agreement under the Terms and Conditions when I originally signed up. They further inserted a link in the e-mail which, I suppose, was supposed to explain the terms and conditions however every time I clicked on the link, it redirected to a WWE website page which stated, "Page not Found". Again, the nature of my problem with the WWE is that I never agreed or was aware that my account was in set up in an Auto-renewal mode for another 6 month term of WWE Network. I would like to ask the WWE if all new accounts to the WWE Network are set up in a default auto renewal mode.

Desired Settlement: Refund of the Sept and October charges of $10.07 and to terminate my 6 month commitment to WWE Network. I would also like that WWE change its policy and inform its new customers about the Auto-renewal feature on new accounts.

Business Response:

Customer's account has been cancelled and customer has been refunded for any funds related to the 2nd term renewal.  We apologize for any inconvenience caused by the auto-renewal option.

Sincerely,

WWE Network Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The response is, indeed, satisfactory to me. I would hope that the WWE, however, assures all future customers who subscribe to their network that their accounts will not automatically be set up in an auto renewal mode. This is what the nature of my problem with them to begin with. However, I am satisfied with the outcome and look forward to the cancellation of my account with the WWE Network.

Sincerely,

****** *******

10/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My son ordered WWE ******* for me and my husband. On the same exact day I called and cancelled the service. The customer service rep said she would make a note on the account. The reason for cancelling the service is that you had to have a smart phone, smart tv or a computer with wireless network. I have none of these. The next month when I received my bank statement the WWE ******* had taken out $9.99 of my account. When I called them and ask them why were they taking out money when I could not get the service. They told me they had no account of the cancellation. I told them again to cancel it and refund my money. They once again said O.K. Well this is going on the 7th month of them taking money out of my account and I still am not getting any services. When I ask to speak to a supervisor I am told that someone will return my call within 12-24 hrs. Still no one has ever returned my call.

Desired Settlement: I would like a total refund from April 2014 until October 2014. The total amount is $69.93.

Business Response:

Customer has been contacted.  The subscription has been cancelled and customer has been refunded for all funds.  We apologize for any delays in cancelling the subscription.

Sincerely,

WWE ******* Customer Service

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

9/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the WWE Network services specifically for an older ******* that I use and carry around throughout the city. I did my research - checking the FAQs to see if my particular system was supported. At the time that I made the purchase (July 29th, 2014), the FAQs that is linked on the site did not detail system requirements. It simply stated that the WWE Network was compatible with *** devices; ******* ******** *** ** *** *******. What it did not list is specific system requirements nor did it have a link in this particular section to list which systems it supported. So I navigated to the buy option - which, mind you, only has terms and conditions which essentially says we will not refund you once you purchase our service and you are committed to six months with this service - to go ahead and subscribe. However, this was not the case. The videos did not work at all on my laptop because apparently, I have an ** that is not supported. I was only aware of this when I went to the technical support and via the option fields provided I did not see my ** listed. I went through a series of troubleshooting attempts with multiple WWE reps that basically suggested I upgrade my service to use theirs. (I have software on my laptop which I need and use that isn't supported with upgraded versions which is why I have chosen to keep it there). They asked me if I had any other devices that WWE Network was compatible with -- of course, I have a smartphone but I would prefer not to watch videos on such a small screen. Essentially, once they could not get me to upgrade it was basically too bad for you.This is horrible customer service--you cannot uphold your end of the bargain so why must I pay for service that is useless for me? Visibility for system requirements should be indicated ON THE DOWNLOAD PAGE like any other software. I should not have to mill through the FAQs for basic information, which makes me think this company is trying to scam people by hiding pertinent information.

Desired Settlement: I would prefer a refund at this point; mostly because the crappy service and attitudes have left a bad taste in my mouth and I want to get rid of the service. However, if that is not possible, they should at least have the common decency to re-do their sign up pages for this service and list important information like gee IDK system requirements on the payment page like every other software/app known to man does.

Business Response:

WWE Network Customer Service has reached out to the customer, and customer has decided to keep the network.  Customer has provided feedback to WWE Network to put system requirements in an easily visible place for customers to find.  This issue should now be closed.

 

Thank you.

WWE Network Customer Service

9/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I subscribed to the WWE Network on Saturday July 26 after reviewing their website: http://www.wwe.com/subscriptions/help/billingrefunds247online The website clearly stated that the WWE would refund any subscription within 2 business days if the customer has not watched more than 5 matches. After subscribing, I immediately explored the website and discovered most of the content I was looking for was already available on ****. I am currently a **** subscriber and did not want to pay for the same content twice. I called WWE customer service within a half hour of subscribing to the network and explained the situation to a supervisor. The supervisor told me that the site I saw was not supposed to be viewable to the public yet. He promised to investigate my case and call me back. I was given the case number *************. I never received a call. On Thursday, July 31, I called back and spoke with another supervisor. I referenced the http://www.wwe.com/subscriptions/help/billingrefunds247online site again. The supervisor also told me that the site should not had been viewable and that it was removed to avoid confusion. She apologized for my confusion but said I was bound by the terms and conditions of the 6-month subscription and that it was impossible to cancel. She event went so far as to suggest that I give my subscription to a friend as a workaround. I am very disappointed by the company's deception and refusal to take responsibility for their own error.

Desired Settlement: I would like my subscription canceled and a refund granted for the first month of membership.

Business Response:

Cancellation and refund of the customer's WWE Network subscription is approved and has been processed.  This issue should now be closed, and we apologize for any inconvenience caused to the customer.

Sincerely,

WWE Network Customer Service

8/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been paying wwe for 3 months without receiving service. The agreement was to pay for 6 months per month and receive pay per view and other services. The first week was the only time I could log into my account(that was the trial period)I have sent emails each month informiong them that I was not receiving service. When I attempt to acess any features I'm directed to the screen to purchase a subscription. I would like to be refunded my $9.99 per month or have wwe correct the problem and credit me the time I could not use the service(which is 3 months at the present time)

Desired Settlement: refund or fix the problem so that I will receive services and credit my account for 3 months which I could not use the product

Business Response:

Customer was contacted by WWE Network Technical Support and they tried to rectify the problem.  It was determined that the customer is unable to properly watch the network.  The customer's account has been cancelled and WWE will refund the customer's 3 month of payment.  We apologize for any inconvenience caused.

Sincerely,

WWE Network Customer Service

8/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: WWE failed to provide proper notice of a billing issue and left me with no access to my personal information so that updates could be made.

Desired Settlement: Refund of initial payments and or credit toward services.

Business Response:

WWE Network Support will contact customer to set up account per customer's request for three month remaining on original contract.  Customer will be contacted in the next 24 hours.  We apologize for any inconvenience caused.

Sincerely,

WWE Network Customer Service

Consumer Response:  
Complaint: ********

I am rejecting this response because: although a representative contacted us and proposed a 3 month term instead of an additional 6mos., he has not yet sent written confirmation (via email) as we discussed. He said notice would be sent within 24hrs and it has not.   I am leery to sign up again without written confirmation that an exception will be made regarding the length of the term.  I do not want to incur penalties and will not accept the offer until written confirmation has been received.  In addition, the rep for the WWE Network did state that this company has no ability to allow customers access to their personal account once suspended/revoked.  An much larger issue that needs to be addressed.
Sincerely,

***** ********

Business Response:

WWE Network Customer Service sent written confirmation to the customer on July 20th.  Customer confirms that written confirmation was received and that they are satisfied with the outcome.  This should close this issue.

 

Sincerely.

WWE Network Customer Service

8/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a "free week trial" of the WWE Network. The information that I knowingly agreed to was for a week of service. That is all. Somewhere in the clause of this "week free trial" was information that I MUST cancel my week membership by the end of the "trial week" or I would be contractually signed up for 6 months of service at $10 a month. I did not see this information displayed anywhere in the agreement that I agreed to. I was on the phone with WWE Network customer service for over an hour to just simply cancel my contract and not charge me any more money. I was not and am not asking for money back, I simply want to cancel. They denied me this cancellation and are charging me $10 a month for the next 4 months, even though I will not watch any WWE Network programming. I would love to cancel this contract and wash my hands of the issue. It is a very sneaky business practice and I am ashamed that I even signed up for the "free week trial".

Desired Settlement: I would just like to have an immediate cancellation of my subscription to the WWE Network. I am not asking for any money back, I just do not want the service any longer and I do not want to pay for any more service (I never wanted to in the first place). I would just like to dissolve any relationship with the WWE and the WWE Network.

Business Response:

The customer's account will be cancelled, but we are unable to refund for any charges as we do show customer accessed the network on numerous dates:

3/15/2014

4/06/2014

4/07/2014

4/08/2014

4/13/2014

4/17/2014

6/30/2014

Cancellation will process immediately.

Sincerely,

WWE Network Customer Service

 

7/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Please note that I, ******* ****** ****** ******** daughter, am filling this out on her behalf. She does not have access to a computer and does not know how to use the internet. During the time my Mother was visiting me in **********, she told me about how she saw the WWE advertising a channel devoted directly to WWE programming. While here she was viewing a WWE program and during that program an advertisement was shown promoting the new channel. It was advertised as a channel that you would need to pay a subscription for. During the advertisement it was never made clear that a devise would need to be required in order to stream the channel. I used my son's laptop to sign my Mother up for the channel. At the end I was e-mailed a confirmation of the subscription and within the body of the e-mail was when it was stated that a computer or a streaming device would be required in order to view the network. This occurred on 6/15/2014. On 6/15/2014 we called customer service to request a refund and to cancel the subscription. I was told that we are unable to cancel the subscription, that we could "gift it" to someone else, and that she would be billed regardless even though she does not have a device to watch it on. The issue was escalated to higher management and issued a case number. I called back on 6/21/2014 and was advised that the request for the cancellation was denied and that she would be billed. I requested for the case to be reviewed by management again citing the following reasons: 1. No where in the advertisement does it state that a device is required for viewing. 2. The advertisement is misleading, stating that is is a channel is false it is more like a Netflix, 3. There is not a trial period. It does not seem legal that a person is forced into a subscription for a service that they are not happy with. 4. The service was never used. He issued me another case number and we are awaiting the outcome.

Desired Settlement: We would like a refund of the initial $9.99 to be refunded and for the subscription to be cancelled.

Business Response:

We will refund the customer and cancel the customer's subscription.  Please note refund may take up to seven days to show on customer's account.

We apologize for any inconvenience.

Sincerely, WWE Network Customer Service

7/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: my grandson subscripted to this product without my permission and I called and told them this and they still wont cancel my subscription and says I got to pay for 6 months

Desired Settlement: just cancel the 6 month subscription to there network....

Business Response:

The customer's account will be cancelled and refunded for any charges. 

Sincerely,

WWE Network Customer Service

 

 

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

7/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hi im a long time WWF fan now known as WWE and ordered there WWE Network in March 1 2014 and been a member ever since watched WrestleMainia30 on my *** when i had and it played just fine had some miner loading issues but i figured it was do to all the other viewers so i dealt with it plus it wasnt very bad at all. So i paid again as per my 6 month commitment agreement but came to find out ****** made a mistake a canceled wwe which wwe fixed and restarted granted i had to wait 2 to 4 days to have access the the Network but WWE did fix the proplem that time. Though this time around i have **** *** gaming consle and watch shows like NXT,MainEvent,Legends House on a weekly bases leading up to the June 1 2014 PayBack *** and keep in mind none of theses shows lag or stop in between match to load or buffer the video but on that day June 1 2014 the video was buffering at such rate of almost every 2 to 6 minutes all the through the *** i had friends over who left half way i didnt even unerstand half the *** so i didnt pay for junes month cause i was so disappointed and frusterated. i called WWE Network later that week telling them of my displeasure and they tried blaming it on the fact that they just lauched on the **** *** and they sent out email to all the custurmers stating that there may be issues with video but i never recieved any then i put my future wife on the phone and she asked for a month free which really isnt a month its really only about 23days if that now WWE has my CC on file and can charge it on the 3rd as the is the time its to be charged. They also told my wife that they would have to investgate to me whats to investagat. Your company states that the network is all HD live *** and some other HD live programing i as a WWE and wrestling fan for over 30 years expect what you to be true and expect you back up everything you say.they also told us they would get back to us via email with 48 to 72hrs and still no email.

Desired Settlement: Its really simple i just want access to the network free for the rest of this month and continue my membership as per the 6 month comentment and to fix there servers cause with **** *** there should be no lagging issues cause i also have ******* through a friend and it dont lag or have buffing time and if does its only once or twice in a 2hr movie to me there no excuse not to give me the rest of the month free thank you and have a nice day

Business Response: The customer has been contacted and offered a credit.  The customer was happy with this offer and credit was processed on June 18th.  This complaint is now settled.

Sincerely,

WWE Network Customer Service

7/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: wwe's wwe network is garbage. The live stream never works,the on demand barely works and the customer service is beyond horrible. Their horrible customer service online tries to blame my internet connection despite the fact that EVERYTHING ELSE that uses streaming video runs FLAWLESS on my connection. They wont refund me my money, despite not living up to their end of the 6 month contract. wwe network is a scam. please, shut down these slimeballs.

Desired Settlement: my desired settlement is to have wwe coporate thrown in prison........... but ill settle for a refund seeing how that is probably a lot easier to achieve. (or is it?)

Business Response: Customer was contacted yesterday by our customer service/technical support team.  Customer was taken through set up, and explained that service cannot be accessed from multiple locations at one time.  After customer made change to updated IE11, streaming was working without issue.  Customer was happy with resolution and no longer wishes to cancel the service.  This complaint has been resolved.

Thank you.

7/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On February 24th, 2014 World Wrestling Entertainment launched the WWE Network, which is an online streaming service for video. The fees for this service are $9.99 a month and they offered a free one week trial. I signed up for this free trial on February 24th using my ****** account. WWE Network placed a hold for $9.99 on my account on the same date. I decided to keep the service and was billed $9.99 on March 3rd. The money that WWE Network placed a hold for ($9.99 on 2/24/14) was not the money they took out of my account; they re-billed me instead and left that money on hold. I had a bank account on my ****** and it was billed because the money I had left in the account for WWE Network was still on hold. My bank charged me a Non Sufficient Funds charge of $30. So basically, due to WWE Networks mismanagement of billing, as outlined in their terms and conditions, I was charged a total of $59.98 for one month of WWE Network service.

Desired Settlement: I want to keep my WWE Network service, however, for a resolution, there are only two options.1- WWE Network refunds the money for the hold of $9.99 and my $30 NSF bank fee, which occurred due to their billing issues. My subscription continues, with my next bill being due on April 3rd, 2014.2- WWE Credits my account the $39.99 for my losses due to their billing and my next payment is due August 3rd, 2014.

Business Response: WWE is reaching out to fan directly to understand/resolve the complaint.  Thank you.

Consumer Response:  
Complaint: *******

I am rejecting this response because:

Due to WWE Network my account has $60.00 in Non-Sufficient Funds fees. My account would not have had these charges if the WWE Network billing worked properly. No attempt has been made to repair this issue. The only issue repaired was the $9.99 hold on my ****** was released.

Sincerely,

***** ****

Business Response: WWE Network Customer Service has reached out directly to customer to resolve this complaint.  To our knowledge, this complaint is now resolved and closed.


Sincerely,

WWE Network Customer Service

Consumer Response:  
Complaint: *******

I am rejecting this response because this problem was NOT directly resolved with me. WWE has been avoiding my attempts to speak with them regarding this manner; there's still the $60 in Non-Sufficient Funds Fees that has yet to be addressed. Throwing two free tickets to a live event at me DOES NOT resolve this issue; the issue still has not been addressed. WWE keeps giving the BBB the same response to delay the complaint, thinking I will just give up on the process; which I will not do.

Sincerely,

***** ****

7/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On approximately April 21 or April 22 of 2014, I signed up for a one week free trial for the WWE Network. One day before the trial ended, I accessed the E-mail that had been sent to me when I initially signed up. This e-mail contained instructions for cancelling the free trial. After following the first couple instructions, I discovered that the needed "Billing Information" link was not present on the WWE Network website. I then called customer support in order to solve this problem. The representative I spoke with informed me that I would be receiving an e-mail from a supervisor within 24 hours. After waiting 24 hours, I checked my e-mail the following evening and discovered I had not received an e-mail from WWE. Furthermore, I looked over my checking account and discovered that WWE had billed me late that afternoon. I called customer support a second time and informed the representative of my situation. The representative looked over my account and informed me that the subscription had been cancelled that day and that I would receive a refund within 7-10 days. I currently have not received this refund. A month later (05-27-2014) I checked my bank account and discovered that I had been billed a second time. I called customer support a third time and I was informed that the subscription had not been cancelled, confirming that I had received misleading and false information the second time I called. Furthermore, I was informed that WWE Network would not cancel the subscription and that I would have to honor the 6 month subscription commitment at a monthly rate of $9.99. I stated that this was unfair as I had attempted to cancel the free trial before it ended and that I was not able to because of errors on WWE's website. I also stated that I should not be forced to honor a 6 month commitment for a service I did not want to keep. I was told that that nothing could be done about it.

Desired Settlement: I would like to be refunded for the two payments withdrawn from my checking account. I believe this is fair, seeing as 1) I was provided with false information when I was told that the subscription was cancelled and that I would receive a refund, and 2) I should not have had to pay for a service I did not want and tried to cancel before the free trial ended.

Business Response: Dear *******

We have reviewed your dispute about the cancellation and refund request for 2
months of your WWE Network subscription. We have been making attempts to
reach you since last week and have been unable to get in contact with you. We would like to discuss your account further with you to get to a resolution.


We would appreciate if you would call us so we can present a resolution to
your WWE Network issues.

 

Sincerely,

WWE Network Support

7/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for the WWE Network Yesterday at around 9:45 pm Eastern time in hopes of being able to watch last nights episode of Monday night Raw, Well I was having issues signing up so I called customer service to get help, the rep (didnt catch name) proceeded to walk me through setting up my account. I did step by step what he told me to do, Not knowing he wasnt setting up correctly. I was supposed to have a 7 day free trial but he set me up with a 6 month agreement package. SO once I found out that I couldnt watch my episodes I requested to cancel and now they will not let me due to the 6 month agreement even though the rep was the one who told me wrong.

Desired Settlement: All i want is my subscription canceled so I can go about my life. I dont feel like I should be the one to pay when the rep (I think knowingly) set me up without the 7 day trial.

Business Response: WWE Network has agreed to honor this customer's request to cancel their network.  WWE Network Customer Service will reach out to customer directly to confirm cancellation.  We apologize for any inconvenience caused to customer.

Sincerely,

WWE Network Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

As long as they do reach out to me and honor the refund. 

Sincerely,

**** ******

Business Response: Customer was contacted and informed that his account has been cancelled.  Customer will not be provided with a refund for the months he had the ability to watch WWE Network as we show had had media access.

Thank you.

Consumer Response:  
Complaint: ********

I am rejecting this response because:
I was not able to watch any of the pay per views on the WWE Network, That was the whole reason I wanted to cancel in the first place. I did have access to the Wwe Network because as you can see from your records this complaint wasnt addressed for quite some time after I submitted it. So if I was still being charged I was going to "Attempt" to watch it. I say "attempt because every time I tried the program was messed up to the point of not being able to watch. It was this way from the very beginning I have not once been able to watch a full program without it messing up one way or another. I do want a refund and am entitled to it.
Sincerely,

**** ******
i have posted a link to prove of my issue
******************************* ************************************************************************************************************************************************************************************************************

6/30/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased a month of wwe network with the one free week when they first came out in February. They took out the funds on 2/26/14. After that I was suppose to get a free week but they told me today I had to repay. I feel like it's false advertisement because I shouldn't be getting charged till next week since after I payed the 9.99 I got a free week. When I called I spoke with ******* an all he kept says is uh huh and that there was really nothing they can do.

Desired Settlement: I will like an apology for false advertisement and a refund or a true free week

Business Response: WWE Network Customer Service has reached our directly to this customer to resolve.  To our knowledge, this complaint is resolved and closed.

Sincerely.

WWE Network Customer Service

Consumer Response:  
Complaint: 9983880

I am rejecting this response because:

Sincerely,

******* *******

 
Yes they contacted me but it's not resolved the person who called was the same one that I spoke with before filing a complaint.  

Business Response: Dear ********

We have been trying to reach you since last week but your were not available.

We went over your WWE Network subscription records and we would want to discuss this with you over the phone.

Please feel free to contact us at ###-###-#### and we will be more than glad to assist you in getting your issues fixed in the best way we can.

Sincerely,

WWE Network Support

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I tried to purchase a one year subscription to the WWE Network on the internet, and when I hit the "submit" button I got an error message. Thinking the payment did not go through I purchased an additional month-by-month subscription paid for with automatic withdrawal. I then found out that I had been charged for both subscriptions. I have called the WWE Network customer services line 4 times now trying to get one or the other refunded. Every time I call they say I can have a refund, and that I should be getting an e-mail about the refund within 48 hours. I never received any e-mails addressing my refund request, but after every phone call I did receive an e-mail asking me to take a survey about my customer service experience (so clearly they have my e-mail address correct, and that's not the problem).

Desired Settlement: I would like the one-year subscription price of 119.88 refunded to me.

Business Response: We reviewed the gift subscription and it was redeemed.  Upon checking, we were able to confirm that there was no media access under the giftee email.  A cancellation was processed and refund issued for $119.88 for the gift subscription.  Customer advised to wait 7-10 days for processing.  Customer has been provided with the refund reference number.  Customer is happy with the resolution.

Thank you.

6/24/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We inquired about receiving W>W> entertainment and were told we could not receive it (which we didn't) due to telephone not being compatable with the W.W. Entertainment. Next thing we received credit card bill with $9.99 charge and was told we had to keep it for 6 months, even though we are not getting the service. Please cancel and refund $9.99

Desired Settlement: See above

Business Response: WWE Network Customer Service/Technical Support has made attempt to contact customer but customer was not available.  Team will make additional attempts to contact today to resolve the issue.

Thank you.

6/19/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Earlier this evening I received a $25 gift card redemption code as part of a referral program with the WWE Network. However, when I tried to apply the code to a purchase on WWE Shop, an error message saying "insufficient funds" was the result. Furthermore, when checking the balance for said referral code, the result came up with "No Card Found." This code came right from the WWE Network website, and when speaking with the WWE Shop on the phone, I was told to call WWE Network technical support. But when I spoke with technical support, they wanted me to call WWE Shop, which I told them I already spoke with. After going through steps that I already went through, the rep told me to make a purchase that was worth more than $25, giving me the impression that they are trying to make me pay more money than I plan to. But as a test I did try that out, only to still have the same "insufficient funds" error messages.As a result I was told that I would be passed on to Corporate where they would get back to me in 7-10 business days. I asked immediately to speak with a supervisor, and was placed on permanent hold until I hung up 15 minutes later.A supervisor did call me back but told me that I would still have to wait 7-10 business days to get my situation resolved. I told them that I am very unhappy with the result and insist on an immediate turnaround.

Desired Settlement: I do not feel that I should be waiting 7-10 business days for this situation to be resolved, and am under the impression that this referral program is nothing more than a scam. I want to get this $25 gift card added to my WWE Shop account, and I feel I should get a free month of WWE Network for my troubles.

Business Response:

In error was made in one of the promotional gift card emails that went out to "refer a friend" recipients on Monday, May 12th.  An email correcting the error was sent out on Tuesday, May 13th.  We will contact customer directly to confirm they received the updated email with the correct promotional gift card number.  We apologize for any inconvenience caused.

Sincerely.

WWE Network Customer Service

6/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to try the free week trial of WWE Network before my last day I called the network customer service number and canceled my trial. While talking to the agent he stated my free trial would end the following day and I would receive my credit for the week. One month later I was charged again for a network I am not using and thought was canceling? I did receive a email stating the cancellation was processed. WWE is stating they will not cancel it now and I must pay for six months of service. However the agent I spoke to at cancellation stated I was all set and no future charges would happen.

Desired Settlement: Refund of network charges, and cancellation of subscription.

Business Response: WWE has reached out to customer directly to resolve the situation.  Thank you.

Consumer Response:  
Complaint: 9983807

I am rejecting this response because: They never called me to resolve.

Sincerely,

Shelby Davis

Business Response: Customer's account has been cancelled and refunded $9.99 as of April 1st 2014.  The customer was informed the account is now inactive.  This issue should be resolved.

Thank you.

6/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: World Wrestling Entertainment recently launched a new online service called "The WWE Network" with the offer of a free one week trial, where you can cancel before the week is up and you won't be charged or signed up for the service. I did so on Sunday 3/16, submitting my payal information during the signing up process. I called on Saturday 3/22, under the one week limit and asked to cancel the service. I was informed because I signed up via an ****** that there was an error and I can't cancel because I have already been charged and can't opt out for six month. No where on the site does it warn that you should only sign up via Desktop or Laptop PC or **** The woman informed me that I couldn't cancel. I asked to speak with a supervisor, the customer service representative informed me that she would escalate my claim and I would be issued a refund and cancellation from customer service days later. I received an e-mail last evening that said "Your request for a refund in connection with your WWE subscription has been denied in accordance with the terms of your purchase.". I cancelled the one-week trial within six days of signing up, I was not informed that using an ****** to sign up would cause an error in their system (that's their problem/fault, not mine) and I took the necessary steps in order to cancel. I can't help but feel like they are running a scam. When I called the first time to cancel, I was put on hold then disconnected after 7 minutes and needed to call again.

Desired Settlement: I would like a full re-fund and cancellation, as well as for them to improve their customer service and make cancellation easier.

Business Response: WWE is reaching out to customer directly to understand/resolve the complaint.  Thank you.

Consumer Response:  
Complaint: 9982945

I am rejecting this response because: They claimed due to error I was charged before the free trial was up. Their solution is to add 1 free week AT THE END of my subscription. No. I want to cancel, like I tried to do 6 days after signing up, which is within the conditions of the free one week trial. I don't want to be charged at all, I want a full re-fund and a complete cancellation.


Sincerely,

Erik Thornton

Business Response: Customer Service has contacted the customer and confirmed that the refund has been received.  Refund was processed on 04/26/2014.  No further action is required.

Thank you.

6/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HAVE EMAIL FROM WWE AGREEING TO ,FIX A BAD ISSUE WHERE A SHOW A HAD BAD SEATING AND 2 A WWE TARP FELL ON OUR SECTION, WAS HARASSED BY STAFF FROM OVER 4 YEARS AGO, IVE CONTACTED WWE THE AGREED TO MAKE IT RIGHT, THEN NEVER HAVE, I CONTACTED BBB BEFORE THE HAD WWE CONTACTED TO WHICH THEY PUT RESOLVED AND IT ISNT, I JUST WANT THEM TO MAKE IT RIGHT FROM A 4 YEAR WAIT OF UNFULLFILLED PROMISES LIES AND INGNORING MY REPEATED REQUEST TO RESOLVE THE MATTER

Desired Settlement: THEY PROMISED ME4 TICKETS TO ANY SHOW OTHER THAN WRESTLE MANIA, IVE REQUESTED TICKETS TO EVERY EVENT THAT COMES TO MY AREA AND DENIED WITH EXCUSES OR INNORING ME TIL IT PASSES, I WILL SETTLE FOR TICKETS OR SOMETHING OF THE 4 TICKET VALUE OF THE FLOOR SEATS I WAS PROMIESED TO BE DISCUSSED

Business Response: WWE Fan Relations has spoken to this customer several times regarding this complaint.  We are looking for proof of purchase that fan was at the WWE Event as stated.  Fan has been unable to provide any documentation has requested.

Sincerely,

WWE Fan Relations

Consumer Response:  
Complaint: 10022839

I am rejecting this response because: THEY HAVE YET TO RESPOND AS USUAL.

Sincerely,

Jeremy Markell

6/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A few weeks ago I ordered the required 6 mos of the WWE Network for my son who has Down Syndrome. He was really looking forward to having it to watch through his P*** ******* 3, but after hours and repeated phone calls, it was determined that he couldn't get it due to technical reasons. My son works in a workshop and does not earn much money. His greatest pleasure is buying WWE movies; I bet he has about 150. I'm not even asking for a refund, but would ask that he can use the almost $60 that will be taken from his bank account to purchase more movies. That way everyone wins. WWE gets its money and my son gets something too. I called the company once and no one phoned me with an answer to my request. Then I sent an e-mail on their website and got no answer. I called again and was told we don't do that (credit) and we don't give refunds. I am requesting that they play fair and do good business to loyal customers of their products. A refund would be my first choice, but a credit will be satisfactory.

Desired Settlement: Refund of 6 payments of $9.99 =$59.94; or Credit of the same amount

Business Response: This account has been reviewed and confirmed due to technical issues, customer is unable to watch the network.  Customer has been charged $19.99 in total (9.99 on May 3rd and $9.99 on June 3rd).  WWE is willing to cancel and refund the $19.99 that was charged to the account.  Two attempts have been made to contact customer, but customer has been unavailable.  Another attempt will be made today.

Thank you,

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10068882, and find that this resolution is satisfactory to me.

Sincerely,

Andrew Stern

 
 
Will not accept resolution complete until bank account is credited. 
Sent WWE an e-mail today.
 
Nancy Stern for Andrew Stern

6/11/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: No Service

Desired Settlement: I sign up for the WWE Network service which cost me $9.99 plus taxes. I can not watch any videos online the site does not work at all it is a peace of crack and I want my money back.

Business Response: WWE is reaching out to the customer directly to resolve/understand the complaint.  thank you.

Business Response: Customer was contacted yesterday and confirmed that the WWE Network is now working fine on his laptop, and customer is happy with the service. 

Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

Hakim Salahuddin

6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am a paid subscriber of the WWE Network. I only was able to watch shows for a couple of days. The shows do not play after signing in. The WWE continues to take my money every month for this service, but I can not watch the shows. It only buffers and never displays the shows. I try to call the technical support #, but it hangs up on me every time. I even tried to communicate via email and live chat, but they tell me I have to call the # to get assistance. I even called the # while in was on the live chat and told them it just happened again, and they said I should try calling later. I have been trying to contact the technical support # for a week now, and have yet to get anyone to answer and offer me any technical assistance. I try to call in the morning, afternoon, or night, and still no answer.

Desired Settlement: I would like to receive the service that I am paying for. If this service can not be provided to me, I would like a refund.

Business Response:

WWE Network Customer Service has already reached out directly to customer to resolve the issue.  We apologize for any inconvenience caused.

Sincerely,http://odrcomplaint.bbb.org/ODRWeb/BBB/PublishComplaint.aspx?ComplaintID=10010772

WWE Network Customer Service

Consumer Response:  
Complaint: 9979521

I am rejecting this response because:

 
No one has contacted me to resolve this issue. I still can not view the WWE network content on my Google Chrome device. 

Sincerely,

Jamie Pressey

6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for the advertised week free trial of the WWE network on March 1st. When looking at my bank statement I realized I was charged $10 to my account. I called the customer service number and was greeted by a woman who explained that this fee was just a hold on the account that would be charged if i did not cancel before the week trial was over. At that time i instructed the woman to cancel my account over the phone so that i would not be charged. She assured me it was now canceled. The next day i logged on the WWE network site to make sure that my accoutn was infact canceled, and that i no longer had access to the network. a few days after, while checking my bank account, I relaized i was still being charged by the WWE network and had not been refunded the $10 amount of the hold. On 3/10 i again called the customer service number and was told that there was no record of me ever signing up for a free trial nor was there a record of me calling and canceling my account on my origional phone call. The woman made no record of my phone call! This is the fault of the WWE network and not of myself. I wass told that a refund could not be processed and that i would be responsibvle for the $10 a month from now until September! A $60 toal for a product i do not want! It is the fault of the componay for the customer service reps not making notes of all phone calls. It is unacceptable that i was told they cannot process the refund and that i will be paying for the next 6 months!

Desired Settlement: I expect a full reund of the $10 withdrawn from my paypal account as well as a stop to all future charges that i was informed will be billed to me for the next 6 months.

Business Response: WWE is reaching out to fan directly to understand/resolve the situation.  Thank you.

Consumer Response:  
Complaint: 9963208

I am rejecting this response because: they have no made any sort of attempt to reach out and contact me. This is a lie that they want to talk directly since nobody has sent an e-mail or called my phone.

Sincerely,

Donald Sinibaldi

Business Response: Customer Service Team has tried on several occasions to contact the customer via phone.  Customer was sent an email notifying them that their refund was processed back on April 28th.

Thank you.

6/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: i was not made aware that an ***** or a **** ******* was needed to use the wwe network subscription, nor was i told that there could be no refund because it was a gift. I feel like the specific were not explained, therebye i have spent $118.00 FOR A SUBSCRIPTION THAT I CAN NOT USE. i WAS ALSO TOLD THAT TH PHONE CONVERSATION WOULD BE RECORDED , SO THERE IS THE BURDEN OF PROOF THAT I WAS NOT MADE AWARE OF ALL THAT WAS NEEDED TO UTILIZED THIS .

Desired Settlement: I WOULD LIKE TO RECIEVE A REFUND, BECAUSE I CAN NOT USE THIS SUBSCRIPTION, NOR CAN I AFFORD THE EXTRA EQUIPMENT NEEDED.i SHOULD HAVE BEEN TOLD WHAT WAS NEEDED TO USE THIS

Business Response: WWE Network Customer Service will reach out directly to customer to discuss and resolve the complaint no later than the end of this week.  We apologize for any inconvenience.

Sincerely,

WWE Network Customer Service

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased this service on March 26, 2014. There is a 6 month commitment but the service does not work properly or as advertised. On April 6, 2014 some friends and I were watching the live stream of WrestleMania on *********** ** The video was grainy and choppy (at one point even skipping a whole match). The audio was also distorted and low quality. The icing on the cake was the horrendous customer service being offered on the biggest day of the year for World Wrestling Entertainment. I made numerous calls to them over the course of an hour.-On the first call attempt I spoke to a man who transferred me to someone else, the call disconnected during that transfer. -On the second call attempt I was transferred again to someone else who was completely inaudible, as if they had bad service. I was forced to hang up and...-On the third call attempt was finally transferred successfully and they could not solve my problem.I had to explain to each person the story from the beginning. When they transferred me no information was given and no record was being made. I was even given a 5 or 6 digit number that no one knew what to do with. I wound up explaining the story four times in total that day.I do NOT recommend this product to anyone. It is unreliable and they don't seem to care about their "fans". You are much better off ordering through your cable provider. As for me, after being a fan for 15 years I am officially finished. I will not renew my subscription and I will not be ordering a WWE PPV or putting another dime into their company ever again. I wasted $60 on this service.

Desired Settlement: I want a refund. I rather order the PPV's the traditional way through a cable provider. This will cost me MUCH more money than the $60 WWE Network fee. However, if I am not refunded the $60 I am not spending another dime on WWE Entertainment.

Business Response: WWE Network agrees to honor this customer's request to cancel their service and refund their payment.  WWE Network Customer Service will reach out to customer directly to confirm cancellation.  We apologize for any inconvenience caused to this customer.

Sincerely,

WWE Network Customer Service

6/3/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Good Afternoon, I am contacting you regarding an issue I am having with this organization. On March 2nd I had signed up for a free 7 day trial to try out a new service WWE Network. The same day I experienced difficulties being able to use the network effectively as it was advertised. I called that day as I was trying to access it by using my Xbox, which was the main reason I signed up or it. After speaking and being told incorrect things I asked to speak with a Supervisor and after almost 2 hours of being on the phone I asked that my trial be cancelled and that my account not be billed etc. I was reviewing my card statements today and saw that I have 2 charges for 9.99. I was extremely upset, as I requested this to be cancelled well before the trial period ended. I called Customer Service today to be told they could see my call, but nothing about the cancellation or my complaint or notes that I spoke with a Supervisor. I spent another 1 hr and 13 minutes on the phone today explaining I have cancelled this trial and told the Supervisor, Seth that I did not authorize these charges and requested to have my card information deleted. She refused. Stating I agreed to a 6 month commitment, which I explained I cancelled day 1 of the trial. She stated my card would continue to be billed, I am not using this service and had already cancelled it. I requested to have my money refunded and card removed she refused. I am not sure what to do here as she refused to delete my information. Please contact me.

Desired Settlement: I am looking for the 2 charges of 9.99 be requested as I cancelled my subscription during the first day of the trial. I am also requesting my card be removed from their system. I even ordered a paperview event through my cable company and paid $70.00 for it, which I would not have done if I was still an active member of this network, as this was one of the benefits I would of have for free.

Business Response: WWE Network will honor this customer's request to cancel the network and refund their $9.99 charges.  WWE Network Customer Service will reach our directly to the customer to confirm cancellation.  We apologize for any inconvenience caused to this customer.

WWE Network Customer Service

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: WWE network is advertised as being compatible with ******* ****** devices and while did work a few weeks ago is suddenly not supported. I am locked into a 6 month agreement where I pay $9.99 a month plus tax for a service that does not function as advertised. I tried many of the help features on the website for Android devices and none were helpful. I called the help line and was told my device is not supported anymore. I feel as if it was a bait and switch. I paid to watch it on my ******* ****** device and it does now work and when asked to end my subscription they refused. I would like to request a refund or a credit to my account. Thank you.

Desired Settlement: Credit to account or refund and termination of subscription.

Business Response: We apologize, but this customer has had constant media access to WWE Network service, including two pay-per-view events on various other devices.  We must hold the customer to the terms and conditions he agreed to when subscribing. 

Sincerely, WWE Network Customer Service

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On April 6th I signed up for the WWE Network, with a 6 month subscription. I was unable to stream through my device (**** like they advertise that you will be able too. I called several times trying to fix the issue. The third call from me was on the 6th @ 5:41. I talked to several people including ******* ********** ****** *** ***** No-one was able to fix the streaming issue and I was told I would not be able to watch the event. I called back to cancel my subscription as they could not provide the service to me. I waited on hold for 1 hour and 6 min before being told I had to call back on Monday but was told since I could not use the service that I would not be charged and could cancel the service ************** On Monday I was told by Jake, he would file a special request and I would get an email confirmation in 7-10 days that my cancellation went through and again guaranteed that I would not be charged Ref # *************. He also said that since I cancelled I would not be eligible to re-sign up for this offer, which I was OK with. I have been watching for my refund as I figured it would come any day and nothing so I called in and asked about my refund and this time was told that it would be put through again and this time given a different number Ref #************* from **** Then I get an email saying that it was denied and I am locked in for 6 months. I asked for it to be elevated and was told the only he could do was send it to corporate. Today I received similar email that denied. I called and spoke to Ed Ref #************* and was told it was denied but he could transfer me to level 2, which wasn't an option yesterday. Spoke to Red at level 2 and was told it would be put back through for a account specialist to look at and wait 7-10 days to hear back. I am afraid I am going to get charged again for a service I have not been able to use and at this point do not even want anymore! I should not be locked in when they could not provide the service they promised!

Desired Settlement: I would like the $10.54 that was taken from my account on 4/7 credited back and I would like it in writing that my account is closed.

Business Response: We will honor this customer's request to cancel the network and credit back their $10.54.  WWE Network Customer Service will contact customer directly to confirm cancellation.  We apologize for any inconvenience caused to this customer.

Sincerely,

WWE Network Customer Service

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the WWE network on 2/28/14 for the 7 day trial period, upon ordering I went on the ******* platform and tried to access the app. I could not get the issue resolved and went online to try and find some answers. I then read on an independent website that they were having issues with the **** log in and that was not resolved for until 3 days later. So after that i only actually have a 4 day free trial not a full 7. Then at the end of my "7" 3/7/14 day trial i called to cancel like i was instructed via email. I then spoke with a women who at the end of the phone call assured me that my account was canceled and that my card would be credited back the pending debit. I was told that if the account was not credited within 2-3 days to call back, I did call on 3/12/14 and was told that the cancellation had not been processed and that it would be canceled after that call and would be sent to someone for review of the refund. I then received an email at 1A.M 3/15/14 to inform me that my refund was denied and i would be charged for the next 6 months per terms and conditions. I then called at 8:30am that morning and was told that there was nothing they could do except offer me a waived fee of one month. I just don't understand how you offer a product 7 day free trial, doesn't work but 4 of those and then when someone calls to cancel and is assured that all is well and they called in enough time , they are still charged for the next 6 months just doesn't make sense to me. Thank you.

Desired Settlement: I would just like to end the subscription and not pay for the next 6 months, and i would like to be refunded my first subscription payment since i feel like i was mislead by the customer service representative.

Business Response: WWE Network has reached out to customer directly to resolve this complaint.  To our knowledge, this complaint is now resolved.

Sincerely,

WWE Network Customer Service.

6/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered the wwe network on April 6th for a pay per view event being held that night. I was not able to access the website or view the event. I called the number listed on the website to troubleshoot live events. I was in hold for 45 minutes then was disconnected. I called back again to be told there. Was a 45 minute wait. I emailed them to let them know I was having trouble and that I wanted to cancel the subscription. All of this was done within an hour of signing up. On April 7th I called to cancel and requested a refunded. I was told that it would be done. On April 9th I called to confirm that my subscription was cancelled and I would be issued a refund. I was given a reference number and was once again told it would be done. I called again on April 14th to follow up and was told that my request to cancel and for a refund was denied. I would be responsible for the 6 month subscription. I requested to speak to a supervisor and was told that was not possible and they would only tell me the same thing. I demanded to be connected to the legal department and was put on hold. The agent came back on the line and said that he would submit this to headquarters and that I would be contacted within 24-48 hours and a refund would be issued. I have received nothing. This company is fraudulent, deceitful and are downright criminal thieves

Desired Settlement: I would like my subscription cancelled and a refund issued

Business Response: WWE will reach out to customer directly to resolve.  We apologize for any inconvenience.

Consumer Response:  
Complaint: 10014046

I am rejecting this response because: the WWE has done nothing but lie and mislead me on the 4 times that I have contacted them to resolve this issue.  That they state that they will contact me directly to resolve this issue is a joke.   On the final phone call with them, I was assured that I would receive a phone call within 24 hours and have still received nothing - no phone call, no e-mail, absolute no response.  They are nothing but deceitful and fraudulent in the way they run their business.

Sincerely,

Michele Wynn

Business Response: Customer has been refunded their money and subscription was cancelled as
requested.  WWE Network Customer Service did attempt to reach out
directly, but was unable to get in touch with the customer.  An email
was sent to the customer on April 29th confirming refund and
cancellation.

Sincerely,

WWE Network Customer Service

5/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On April 6, 2014, we signed up for WWE Network under my wife's name. We immediately began having problems! NOTHING WORKED!! Everything we tried to watch kept buffering and NOT playing! After unsuccessfully trying to get it fixed for well over an hour, we requested our money back and our subscription canceled OVER and OVER. We talked to about 5 different people!! The last one finally said she would put in a request to have our money refunded and our subscription canceled, but we would have to call back Monday (4-7) to talk to the business office. She gave us reference #14*********4 to give them when we called Monday. On Monday when my wife called, the guy she talked to admitted that there had been A LOT of the same issues and that out internet and computer was not the problem. He told her, however, that she would have to call back on Thursday when the boss was there. He gave her reference #14*********6 and told her a refund and subscription cancellation shouldn't be a problem. on April 9th, I received an email from WWE Network stating our refund request had been denied. I did not respond due to what my wife had been told about getting a refund. My wife was unable to call Thursday due to an emergency, but she did call on Friday (4-11-14). The lady she talked to told her we could not get a refund and that our subscription was for 6 months so we could not cancel!! This is pure extortion!! We have a product that does NOT work! Any store or reputable company in this world would give a refund if you bought a product that does not work! I figured WWE being as big of a company as it is would not have a problem with this! We have watched WWE for YEARS, and I am not at all happy with them right now! If we do not get a refund AND our subscription canceled, we will stop supporting their product and I will make sure every one is aware of our experience!

Desired Settlement: I want a refund of the $9.99 I spent as well as our subscription canceled!! I will not pay for a product that does NOT work!

Business Response: WWE will contact the fan directly to resolve their network issues.  We apologize for any  inconvenience faced while trying to watch the network.  Thank you

5/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On april 5th 2014 I tried to purchase the wwe network from the mentioned company .After purchasing the network I was unable to watch it that I should of been able to.I called their technical support and was on the phone for over an hour and a half and was still unableto watch.Therefore I tried to cancel the subscription witch I was on the phone another hour doing this.Now their are saying that I made a 6 month commitment in their fine print and I am not entitled to a refund when I haven't been able to use the product.

Desired Settlement: I would like to be refunded

Business Response: WWE will reach out to the fan directly to resolve their billing issue.  We apologize for any inconvenience.  Thank you.

5/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I registered for a 1 week free trial of the WWE Network. After a couple days of being unable to watch the service on my **** *** I called to cancel the service. I was charged 9.99 and the supervisor advised me this was a authorization charge and would not go through. After being told I would not be able to cancel I was put through to a supervisor and after stating the trial was not over yet I should be able to cancel he allowed me to cancel my free trial. One week later I received a email from WWE stating that they would not refund my 9.99 for my free trial. This was false advertising in that there was no free trial but a 9.99 one week trial. The supervisor lied to me in telling me I would not be charged for my trial. WWE refused to refund me the charges even though I cancelled my trial before the week expired.

Desired Settlement: I would like the 9.99 refunded.

Business Response: WWE is reaching out to fan directly to resolve/understand the situation.  thank you.

Business Response: Customer has been refunded their money and subscription was cancelled as requested.  WWE Network Customer Service did attempt to reach out directly, but was unable to get in touch with the customer.  An email was sent to the customer on April 29th confirming refund and cancellation.

Sincerely,

WWE Network Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the wwe and it is satisfactory. I will not engage in business with them in the future as my experience has been negative.

Sincerely,

Patrick Sedlacek

5/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Hello first I signed up to watch a program. It would not work so I called up WWE was on hold for over hour. when the person answered I could not under stand them because the back ground noise was very loud. When I finally understood her, they sent me to technical support. Support told me to try a bunch of different options. They said try this and then hung up. It did not work so I called again. After being on hold for another hour someone answered. Still could not understand them barley speak English and also way too much background noise to hear right. They went through lots of options on my computer again and said it will not work. This took about three hours. With all of the things they said to try, I had to fix my computer because they told me to add lots of programs to make WWE work. It still did not work. Then they hung up. So I called the next day to cancel service. They hung up on my twice after being on hold for at least an hour. After talking to someone they said that it was ok to cancel because it did not work and could not watch any programs. I called today to cancel after I received an email stating that I was not allowed to cancel. They said that they only have one program in their computer at WWE that does not allow cancellations. The operator said I would but I can not.

Desired Settlement: I want a full refund and no more payments.

Business Response: We will honor this customer's request to cancel their subscription.  WWE Network Customer Service will contact customer directly confirm cancellation.  We apologize for any inconvenience caused to this customer.

Sincerely,

WWE Network Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10003760, and find that this resolution is satisfactory to me. Thank you for all the help.

Sincerely,

James Dahlin

5/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the WWE Network from the World Wrestling Entertainment,Inc. on Friday, May 2nd. Once I noticed that they charged my credit card I tried to use their service. It would not function. I am a computer technician with 31 years experience so I think I know how they work. The streaming video would not function at all. When I called their tech support line at ###-###-####, I got information that I told the individual that I had already done. After about a half hour the person came back and said that after he had talked to corporate that they did not have service in NEW Mexico. This seems utterly strange to me especially since WWE has a show here next month. Their tech rep said I would get a refund. Today I received an email stating that I would not get a refund because I signed for a six month contract... That is okay if it worked at all, which it does not. Please help.

Desired Settlement: I want my $10.73 reimbursed and the contract voided if they can not provide service as stated.

Business Response: WWE Network agrees to honor this customer's request to cancel their
network subscription and refund their payment.  WWE Network Customer
Service will reach out directly to customer to confirm cancellation.  We
apologize for any inconvenience caused to this customer.

Sincerely,

WWE Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10038431, and find that this resolution is satisfactory to me.

Sincerely,

Phillip Dodge

5/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On March 24, 2014, I ordered some **** **** youth slippers for my grandson. I ordered a size small because his mother told me according to the size that their website advertised that would fit him, well they did not. So I had to pay for shipping to send the shoes back. On April 17, 2014 after contacting this company earlier in the week, they finally send me an email stating that the item is out of stock and are refusing to refund me my $6.99 in shipping charges.

Desired Settlement: I want to be refunded my $6.99. I should not have to pay to ship the item back to them if it is the wrong size and then to have them take my original shipping charge from me as well.

Business Response:

WWEShop will refund the shipping to the customer.  Please allow 5-10 days for the credit to show on statement.  We apologize for the inconvenience.

Sincerely, WWEShop

Business Response: Customer was refunded for the price paid for the slippers on April 2nd.  The $6.99 shipping and handling will be refunded today.  This will refund the customer in full for her complete purchase price. 

Sincerely.

WWEShop Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10018463, and find that this resolution is satisfactory to me.

Sincerely,

Samantha Shields

5/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On April 6, 2014, I subscribed to the WWE Network in order to watch Wrestlemania and try out the service to see how I would like it. Immediately upon subscribing, I could not use the service. All the streams were constantly buffering and completely unwatchable to me. So within the first 30 minutes of subscribing, I called the WWE to cancel this subscription and get a refund since I can never use it. They asked me to call back the next day and noted the account. I called back the next day and was promised contact within 10 business days to confirm the cancellation and refund. I never heard back. I called them back after getting billed the second month for a service I haven't been able to use since the first minute I subscribed and tried to cancel immediately. They again gave me the runaround and promised to contact me again. I just received an e-mail denying my cancellation and refund. This is unacceptable. I should not have to pay for a service that is not being provided to me. I demand an immediate cancellation of the subscription and refund of the past 2 months subscription fee.

Desired Settlement: I demand an immediate cancellation of the subscription and refund of the past 2 months subscription fee.

Business Response: WWE Network agrees to honor this customer's request to cancel their
network subscription and refund their payment.  WWE Network Customer
Service will reach out directly to customer to confirm cancellation.  We
apologize for any inconvenience caused to this customer.

Sincerely,

WWE Network Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10042275, and find that this resolution is satisfactory to me.

Sincerely,

Brad Mccandless

5/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The day that WWE Network started up, I signed up for the free trial. Because of my internet connection, it wouldn't stream smoothly, so the next day, I cancelled it. I didn't think anything more of it. I have now been charged three times for this service. I have called numerous times to WWE Network number, for them to tell me that "yes, I see that you tried cancelling, we'll forward your information for review and you'll hear back within 7-10 business days). I called on April 7th, and it's now May 1st, and I hadn't heard back yet, so I called again today with the same result, AND to find out that my account was still active!!! If you, as customer service, can see that I tried cancelling my account the day after I signed up, why would you keep it active, and why haven't I got my refund yet?? I don't know if they can even see this, but if they could, they would see that I haven't even used the service since the first day.I have been a fan of the WWE for many years, and this is definitely leaving a bad taste in my mouth. What is so difficult about getting this cancelled and refunded?!?!

Desired Settlement: I want a resolution to this issue as soon as possible. I want my account cancelled, and I want a refund for the months I've been charged, and I want confirmation that this has been completed.

Business Response: WWE Network agrees to honor this customer's request to cancel their network subscription and refund their payment.  WWE Network Customer Service will reach out directly to customer to confirm cancellation.  We apologize for any inconvenience caused to this customer.

Sincerely,

WWE Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10033668, and find that this resolution is satisfactory to me.

Sincerely,

Kevin Shaw

5/15/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On April 6th, I signed up for the WWE Network to watch the Wrestlemania event with my family. After paying, via ******* I proceeded to click the 'Watch Now' button where the website redirected me to pay - again. It stated I must be a WWE Network subscriber to access the content, of which I checked my e-mails and they clearly provided receipt and knowledge that I was a member - and had paid!I then called Customer Support which attempted to resolve my access issue on my Windows 7 PC using Internet Explorer 11 (typical install). After about 45 mins of troubleshooting, no access, and the start of Wrestlemania, I then asked the technician to send me to billing for cancellation. She transferred me to where I was then provided a recording stating that all billing representatives were busy with tech support due to the Wrestlemania event.I then called the following day, April 7th, where the customer representative noted in my account that I was unable to access the WWE Network, nor watch the event. At which point he told me he would apply for my refund and cancellation. On April 10th, I received an e-mail stating that I would not receive a refund and cancellation due to the WWE Network's Terms and Conditions (T&C). I then proceeded to call the same day, where a representative again acknowledged that I was unable to access the Network and would re-open the case with "WWE Corporate" and that I would receive contact by someone regarding my cancellation.I have called twice more since then to resolve, all to be told that the T&C are binding me to a service that did not work.I believe I did the right thing in calling promptly after the service did not work as advertised, and yet I am being held to a contract that WWE has not fulfilled.I think it is fair to state that anyone would be upset if they paid for a service and did not receive the service as advertised.

Desired Settlement: To settle this, I simply want a refund of $9.99 for the payment I made to the WWE Network, due to the service not operating. I would also like my "6 month" agreement to be cancelled as I have already missed out on an entire month's worth of viewing, and am unhappy with the customer service I have received in this ordeal. Please refund my money and cancel my subscription.

Business Response: WWE Network has agreed to honor this customer's request to cancel their subscription and refund their $9.99 payment.  WWE Network Customer Service will reach out directly to customer to confirm cancellation.  We apologize for any inconvenience caused by this issue.

Sincerely,

WWE Network Customer Service

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10030607, and find that this resolution is satisfactory to me.

Sincerely,

Humberto Gonzalez

5/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a subscription to WWENetwork for my 75 yr old mother on 4/02/2014. I was assured that she would be able to stream on her tv via her Ipad to watch. After having her cable and internet service providers at the house 2 days in a row it was determined that her device would not support the service. I called back on 4/2/14 and requested cancellation and a refund. I was told at that time it would be cancelled(and received a confirmation email)and it would be refunded. Now they insist that she must have a game system or other computer to make this work. She is 75 and does not game or have need of another computer. Thus she is quite unhappy with subscription and service. Now I have received an email telling me that subscriptions are not refundable no matter what. Is there any action that can be taken or can a refund be forced? It was requested inside of the 3 day limit usually placed on business transactions.

Desired Settlement: I would like the $119.48 refunded.

Business Response: WWE will reach out directly to fan to resolve this issue.  We apologize for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 1******** and find that this resolution is satisfactory to me.

Sincerely,

Caron Griffith

5/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for the WWE network back in the end of Feb. At that time it was a free week trial. When the actual subscription kicked in on March 4 i was charged the $9.99. Then again on March 5th I was charged another $9.99. I called to try and resolve this and was for all purposes told that they didnt care what my back statements say, there records show 1 charge and that it was only dollars and I should just suck it up and stop bitching. Now here in April i was again double charged and when I called today I was told "our records show only one charge" and because of this thy don not care what my bank records show and will not do anything to fix it. I look at this as theft and I want something legally done about it. I have read where I am not the only one this has happened to.

Desired Settlement: I want the practice of double charging people to be stopped and some sort of legal action taken against the WWEI dont wnat to have to go through this every month with them.

Business Response: WWE will reach out directly to the fan to resolve this billing issue.  Thank you.

5/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: they promised that you could watch wrestlemaina 30 if you paid for there wwe network but yet the network app froze and locked up every few minutes so the ppv was unwatchable, and that was the only reason i agreed to buy the wwe networkI had hoped and assumed it would stay on the network to be watched anytime sense they advertised that they had all the ppvs on there and that it more then likely was not working right due to the fact that they didnt have enough servers to support the amount of people on all at once, but i figured it would be left on there so at least I could watch it latter but nope

Desired Settlement: I would like my money back sense they didnt deliver what they had promised

Business Response: WWE will contact and resolve directly with the customer.  We apologize for any inconvenience. 

5/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for the new WWE Network, it does not work on my computer. After being on the phone for over five hours. I spoke to five of their support staff, that spoke very little understandable English and they didn't understand me either. As they were trying to troubleshoot my problem like I had an ***** they didn't understand that I am on a computer and do not have an ****. They also sent me email about using the network on my ***** and said they were working to get the problem fixed for **** users,(I don't have an ****.) As well as at first they all said I couldn't receive a refund,then after speaking to them and they couldn't troubleshoot my problem,and letting them know that I was contacting the BBB. I was told finally that since it doesn't work on my computer, I would get a refund on my bank account within 5 to 10 business days. That was last month, and I have yet to receive that refund, and the network has yet to work on my computer. This company is one that I will not be in touch with ever again.

Desired Settlement: I would like to receive the refund to my bank account that was promised to me a month ago. Since the support staff after speaking to five of them and being on the phone for that long, said I would receive it within five to ten business days. I also have emails that document the trouble that I have had with this company.

Consumer Response:

This has been solved, I had to purchase a new computer tower. My old system that I was running was old, The WWE network was not working with ******* ***

Business Response: WWE will contact customer directly to discuss and resolve the issue.  We apologize for any inconvenience.

5/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On 2/27/2014 my son ordered a free trial to the new WWE video website posted. It was advertised in two locations on page, one just free trial for a week and other with fine print at bottom with a six month subscription. He clicked on just the free trial in upper righthand corner.He was asked to give credit card info to be held so when free trialwas over it could be used for a subscription if he wanted it. My husband let him charge on his ****. Could not access site after this. I called a half hour later that night to cancel out and was told it was done. Subsequently I have been receiving e-mails that a refund is denied and we are being held to a six month subscription which we did not order. We called **** and they are investigating however I have called WWE about six times and always I hit a brick wall and another e-mail arrives, the latest stating it is denied because we did not cancel in a timely manner.I can get phone records showing we called a half hour after ordering the FREE TRIAL. We want a refund and cancellation of this entire thing. It looks like a scam and access to the site is still unavailable. Cecile Berman

Desired Settlement: They claim we have subscribed for 6 months at $9.99 per month and if we do not cancel before 6 months they will automatically renew the subscription. We did not subscribe in the first place and we want a refund and cancellation now since we called right after ordering what we thought was a free trial period.

Business Response: WWE will reach out to customer directly to resolve.  We apologize for any inconvenience.

5/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: March 4 - Go online to sign up for WWE Network free 7 day trial. Receive e-mail confirmation from WWE Network. Receive additional e-mail and sign into network on-lineMarch 5 - Bank account charged for $9.99 WWE Network with a transaction # of *********************** ****March 30 - Son indicates unable to sign on to WWE Network. Said the problem has been going on since two weeks ago and had been trying to call on his own but had no success. Tried on three separate occasions and spent close to 20 to 30 minutes on each call. Next day I request new password via e-mail and signed on to network but unable to see any programmingApril 1 - Call ###-###-#### and speak to 2 individuals who inform me that charge was successfully reversed even though no money was placed back in my account and that I had cancelled the service but no cancellation e-mail was received by me. I was told that they were unable to help me since they could not see anything other than that and they gave me an escalation ticket number 1************* and that someone would e-mail/call me back in less than 24 hours with a resolutionApril 2 - No call or message so I again call the ###-###-#### and speak to a total of three people on a call that lasts over 1 hour and end up speaking to a supervisor named **** who while very nice is unable to provide any additional information and gives me another escalation ticket number 140402-003-342 and says she will get back to me within 24-48 hoursApril 4 - I access my account on-line and see a new pending charge of $9.99 for the WWE Network that is scheduled to be posted on 4/6/14. I ask the bank if it can be stopped but that will cost $25.00 so they say to let it go through and dispute it after it posts. I again call the ###-###-#### at 1:29 PM and speak to two individuals the second one a supervisor named mark who says We will not take any more of your money but all he can tell me is the same information about the refund being sent back and the account cancelled. April 7 - I went to the Office of State Representative mark Cohen and was assisted by Carmen Hughes who made a phones call to WWE network ###-###-#### and spoke to the operations one person in corporate but was told payment was reversed and no more would be taken out. I contacted Fed Choice FCU and was told that there were two charges that were placed on my account, one was reversed but the other was not April 8 - Accessed bank statement and pending charge for 9.99 was deducted from my balance after posting to my statement. I completed the online complaint form with the State Attorney generals office and will be contacted the BBB and Fed Choice FCU to dispute the charges.

Desired Settlement: Return of the two payments of 9.99 taken from my bank account an apology for their lack of effort in resolving this matter and some form of restitution for the hours I have spent on the phone and expense in trying to get it resolved.

Business Response: WWE will reach out to customer directly to resolve the billing issue.  We apologize for any inconvenience the customer faced.  Thank you.

Consumer Response:  
Better Business Bureau:

I am some what dismayed by the two sentence response from the business that provides no information as to a timeframe or how I will be contacted or by whom. I have an open compliant with the ** Attorney General's Office in the event this is just another attempt by the business to not respond as they have done a number of times in the past. Given the fact that I have 7 days to respond and only two choices, I guess I do not have a choice.  

 
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Raymond Szczesny

5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for the WWE Network and paid for it and they have failed to provide the services that they said will be provided. I was under the impression that i would be able to watch the network on my xbox 360 console and i have not been able to do so.

Desired Settlement: Unknown

Business Response: WWE will contact the fan directly to resolve their network connection issues.  We apologize for any inconvenience.  Thank you.

5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased the wwenetwork on the ******* on Monday morning 2/24/2014 @ 9:15am. And 48hrs. Later I am still unable to access the app at all I've called numerous times and I was told a different story every time of when the app would be up and running I was on hold for 45 mins after I was transferred to technical support then when someone did pick up the line they hung up so I called back trying to get a refund and once again I was on hold for a 1/2hr. Its very unprofessional and just hearing all the different stories is nerve wracking. I just want a refund please help me in this manner

Desired Settlement: Refund my account

Business Response:

WWE will contact the customer directly to resolve their billing issue.  We apologize for any inconvenience this caused the customer.

 

thank you.

5/1/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Chose a Free trial to WWE Network, they ended up charging me a subscription fee and took the money out of my bank right after I signed up for a free trial, when all I wanted was the 1 week free trial. This is fraud! I never gave permission for them to start a subscription, I clicked FREE TRIAL, no where did it state they would be charging me $9.99 for a subscription, I've been on the phone with them for about two hours now, and am getting no where.

Desired Settlement: I want $100.00 for all the trouble they have caused.

Business Response:

WWE will reach out to fan directly to resolve their network billing issue.  We apologize for any inconvenience.

Thank you.

5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for the free 7 day trial of the WWE network only to find out I was being charged $9.99 for the next 6 months without any free trial. I try to call but they keep hanging up on me and will not cancel my subscription and refund my money.

Desired Settlement: I would like a refund and my subscription cancelled.

Business Response: WWE will contact fan directly to resolve the Network billing issue.  We apologize for any inconvenience.  Thank you.

5/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They offer a free week of the WWE network, and charged me for it as soon as I completed my sign up

Desired Settlement: I want my 9.99 back

Business Response: WWE will contact customer directly regarding their WWE Network billing issue.  We apologize for any inconvenience.  Thank you.

5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Time and again I have ordered PPVs to watch online from the WWE. Almost every time they have been fault, lagged, or simply refused to start. The previous incident was thei* ***** ****** event, which was not watchable as it constantly stopped working, as well as their website continually logging me out of my profile, automatically stopping the video when it would finally start working. Their resolution to this was to offer me their shoddy digital PPV for view on extended watch, even though it was still not watchable. They charge a hefty price for their PPVs and this is unacceptable quality and service for the amount paid. Tonight was the last straw, as the service as somewhat better, not stopping and the website not logging me out. However, once again, the video stopped right before the end of the event, depriving me of the experience I purchased. This continuous bad treatment of paying customers by a company of this magnitude is wholly unwarranted and they need to be confronted by an organization with some clout instead of customers they can brush off and ignore.

Desired Settlement: I would like a refund of the purchase price of the PPV in question. I no longer desire to have anything to do with this company nor do I wish for their almost assured offer of an extended watching period.

Business Response: Customer will be contacted directly by department handling PPV issues.  We apologize for any issues this customer has faced while watching WWE PPV's.

5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: WWE has broken the trust it has built in the last few years with families, that it will offer a wholesome product worthy of children. It had been a low brow company that in 2007 finally saw how important it was to have employees of good moral character. After a few years of WWE changing it's product and image my family started watching WWE programming in 2011.This last fall they ran a very ugly storyline where ****** ***** was cheated, belittled, and denied what he earned because of the way he looks. It is typical for protagonists to be met with challenges, but in this story the protagonist never won, so the story seemed to reward the negative behavior. My children see immoral characters in movies and books a lot, but those characters are always antagonists that are shown to be bad. The WWE seems to be backwards and portrays their immoral characters in the spotlight encouraging such behavior.To make matters worse the WWE has brought in Batista, a clear steroid abuser, to fulfill the role they wouldn't let ****** ***** keep to spite earning it. Their moral to your kids, take steroids or no one will care about the work you do. Body dis morphia is a real problem that cause teens and young man to hurt themselves; just look at how baseball has fallen because of the steroid scandal. Congress has made it clear that public role models should not be shown to benefit from steroid use.This is clearly not the actions of a family company that supports family values. Batista appears to have other flaws as well. He recently tweeted to WWE twitter followers to "suck his balls". Children follow WWE, my kids are 4 of those followers. He is tweeting perverted statements online to children, after the last few years have exposed the dangers of social media and cyber bullying. Batista is being advertised as the main focus of WWE right now, and the probable winner of the Royal Rumble. This is not a role model I will tolerate my children having. He should not have any prominent place in family entertainment.

Desired Settlement: I want my families 6 Wrestlemania tickets refunded as this company is no longer appropriate for children.It would be in the best interest of families everywhere if WWE stopped listing itself as PG and went back to displaying an advisory notice before it's programming that it is a TV-14 program.

Business Response: WWE Fan Relations department has reached out directly to this fan via email.  We have not received a reply to our email.  Fan Relations is happy to speak to fan regarding his concerns.  Thank you.

4/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I subscribed to the WWE Network(A pay per month streaming video channel) at the beginning of April 2014. This subscription included being able to watch all "pay per view" events shown within the 6 month obligation. The night of this years"************", the superbowl of wrestling, I was able to log in and view other videos before the show went on(****** videos)but couldn't view the pre-show event or the 1st 40-45 minutes of the main show"************". I eventually was able to view "************" and viewed the last 2/3rds of ************. I spent over 1hr 30 minutes on the phone that night 04/06/14 with WWE tech support and they were hard to hear and difficult to understand(heavy accents/bad over seas connections). I was disconnected from them 6-8 times. When I called back, I had to repeat my entire story to them, starting from square one. The tech support people didn't really sound like they knew what they were doing. Eventualy someone told me that the device I was using was "NOT supported". I was using my wireless Samsung DVD player to view their video channel. I was able to view other videos with this device but had the problem viewing ************. So, in my opinion, my device was working fine. I contacted WWE support AGAIN on April 8th, 2014 and REPEATED my complaint only to be told the same thing. I told them I an thinking about cancelling my subscrition unless they can compensate a "loyal customer"that spends a lot of money of WWE show tickets,T-shirts and other misc items for a family of 4. They didn't make me and offer to compensate me for this problem and having to deal with incompetent customer service people (in other countries but that's a topic for another time). I suggested that they extend my 6 month aggreement 1-2 months $9.99 per month without any additional cost but I was told that my request was disapproved on either 04-22/23 2014 via phone call. UNREASONABLEI am the target audience that like their product and they treat me like i'm not a valued customer. UNREASONABLE

Desired Settlement: My original request was VERY reasonable. This service is brand new. I'm still asking for a 1-2 month extention ($10-20) to my 6 month committment to their WWE Network online video streaming service. I understand techinical glitches happen but not to make any offer to help a loyal customer and KEEP that customer loyal is not "BEST FOR BUSINESS". That's one of the current lines CEO Triple H (a character/athlete in their shows) uses during Monday night RAW and Friday night Smackdown.

Business Response: WWE will reach out directly to fan to resolve.  WWE apologizes for any inconvenience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

 
 The WWE called me on the phone and has made an offer that I accepted. I also made a few suggestions about their appealing customer service and how they handle situations similar to mine. Hopefully they listened and will improve. .

Sincerely,

Michael Schoer

4/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ON 03-05-2014, WHILE I WAS ON THE WEBSITE FOR WWESHOP.COM, I CALLED CUSTOMER SERVICE AT WWESHOP AT ###-###-#### TO COMPLAIN THAT THE "WELCOME5" CODE FOR $5.00 DISCOUNT DID NOT WORK , AND IT WOULD NOT APPLY TO THE ORDER OF $28.39, FOR J*** **** HAT OF $7.99 AND THE J*** **** T.SHIRT THAT SHOULD HAVE BEEN $10.43, AND NOT $12.99, BUT THEY KEEP CHANGING THEIR PRICES ON CONSUMERS ON THEIR WEBSITE, GIVING FALSE PRICES, BECAUSE LAST NIGHT IT WAS ADVERTISED FOR $10.43 AND TODAY IT WAS ADVERTISED AT $12.99 THEY CHANGE THE PRICES ON THEIR MERCHANDISE EVERYDAY THATS NOT FAIR TO CONSUMSERS. THE CUSTOMER SERVICE REP WAS RUDE, DISREPECTFUL, ARGUED WITH ME OVER THE PHONE SAYING THAT THE COST OF MY ORDER WOULD BE $40.00 AND NOT INCLUDING $5.00 DISCOUNT OWED TO ME. I TOLD THE CUSTOMER SERVICE REP "HOW CAN THE ORDER BE $40.00?" WHEN I AM ON THE WEBSITE OF WWESHOP.COM, LOOKING AT THE ORDER NOW OF $28.39 WITHOUT THE $5.00 DISCOUNT, SHE CONTINUED TO ARGUE WITH ME ON THE PHONE AND REFUSED TO GIVE ME HER NAME OR HER SUPERVISOR. SO I THEN HUNG UP AND CALLED WWE EXECUTIVE OFFICE AT ###-###-#### AND THE OPERATOR TRANSFERS ME TO THE VOICEMAIL FOR ADAM AND I LEFT A MESSAGE, THEN IM TRANSEFERED BACK TO OPERATOR AND I COMPLAIN ALL I GOT WAS VOICEMAIL AND I SAID I WOULD COMPLAIN TO BBB, SHE SAYS GO AHEAD AND DO IT, BEING RUDE, DISREPECTFUL.IN THE PAST, WWESHOP.COM HAS SENT ME 3 DEFECTIVE J*** **** T.SHIRTS WITH COLORS AND LETTERS PEELING AND FADING AND THEY LOOK HORRIBLE, THEY REFUNDED ME THE MONEY ON THAT ISSUE AND LEFT ME WITH DEFECTIVE J*** **** T.SHIRTS THAT WERE NEVER REPLACED. I WISH I KNEW JOHN CENA,S NUMBER TO TELL HIM ABOUT WHAT WWESHOP.COM REALLY DOES WITH HIS MERCHANDISE.

Desired Settlement: I WANT ALL MY 3 DEFECTIVE J*** **** T.SHIRTS REPLACED FOR FREE AND SHIPPED TO ME FOR FREE , I WANT MY $5.00 DISCOUNT THAT IS OWED TO ME ON THE INCOMPLETE CURRENT ORDER , AND I WANT THEM TO HONOR $10.43 FOR THE J*** **** T.SHIRT THAT WAS OFFERED LAST NIGHT , I WANT COMPLAINTS FILED AGAINST THAT CUSTOMER SERVICE REP AT WWESHOP AND OPERATOR AT WWE EXECUTIVE OFFICE, AND I WANT TO MEET J*** **** AND GET A SIGNED AUTOGRAPH AND TELL HIM WHAT WWESHOP.COM REALLY DOES WITH HIS MERCHANDISE TO HIS FANS

Business Response: WWE apologizes that this fan experienced issues with his J*** **** t-shirts.  A package of J*** **** shirts and accessories will be sent to the customer at no charge.  We run sales that may last 12 hours (a flash sale), a day, or many days.  Some markdowns are permanent, while others are promotional and last only a short time.  At all times, WWEShop clearly states on the home page the date the sale will expire.  Also, many sales are on-line only.  The best way to avoid being disappointed is to purchase the item when you initially see it on sale.  Unfortunately, we are able to guaranty the item will be on sale tomorrow.  Even within our sale category, we may run a promotion to take an additional 30% off sale prices, one day only.  This is most likely what happened when the customer saw different prices on different days.  We apologize if our customer service rep did not explain this clearly to the customer.   We are unable to have a J*** **** meet and greet, but as stated above, will put together a package of products free of charge which will more than cover the cost of the damaged tshirts and WELCOME5 coupon code.  The WELCOME5 code is non-combinable, so most likely customer tried to use this code in conjunction with another offer.  Customer should receive the package within 10 business days.  Sincerely, WWEShop

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

Kenneth Diaz

4/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a free trial of the WWE Network. On my last day of service I was billed $9.99. I logged into my account a few times days after. I wanted to see if my account had been canceled. I called to talk with the WWE Network support help. They said because I logged back in I was automatically signed up for the 6 month subscription of $9.99 a month. The support help said they couldn't cancel and refund my money.

Desired Settlement: $9.99

Business Response: WWE will contact customer directly to resolve their billing issue.  We apologize for any inconvenience caused.  Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

Ryan Smith-frechette

4/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Signed up for new WWE Network on Feb 24th. Website was real slow, 1st time I put in billing info the website crashed on me. Had to start over. Finally got it done. 1 week free trial. Then I get billed, WWE billed me 10.49 two times. So I called WWE Network. We figured out my email had 2 accounts set up. Told me I'd get reimbursed 10.49 and figured all was good. Cause I want WWE Network, just want to be charged once for one account. Week later all is good but still haven't been reimbursed. Still happy though and trust them. Then we can't get on the network any longer. I check my WWE account, it tells me I need to buy the network. We call WWE Network. These are all of the reference numbers, the 2 different account numbers. Now they just give us run around, I have no account, they hang up on us, and I've still been charged 10.49 and I've only been reimbursed for the one 10.49 charge not the 2nd. We never wanted to cancel our WWE Network Account, we only wanted to be charged once.Order Date: 2/24/14 Order Number: ******** Now website crashed on me, didn't know this went through. This one should have been canceled on 3/5/14. Only info it had was my email and credit card.Order Date: 2/24/14 Order Number: 11213662 This went through, and I was happy. Till a week later and I get charged for 2 accounts.Ref Number: 14*********6 (3/5/2014) Call cause I was charged 2 times. Said it would be refunded the order number: ******** and I'd have one account only.Ref Number: ************* (3/15/2014) Have no access to WWE Network. Get run around. Hung up on. Finally told to not to start a new order for an account. They would take care of it.Ref Number: ************* (3/17/2014) More hang ups. Just given run around.Should not be hard. They created 2 orders, charged me twice. I only have one account, the *********** *******. Now I have no WWE Network been refunded 10.49 but they still took 10.49 from me.Refund $10.49 3/15/2014 and it went through my bank on 3/17/2014

Desired Settlement: I just want our WWE Network setup and working. Instead they fixed nothing, canceled the account and only reimbursed us for the one charge. If they reimburse us for 2nd charge I could at least sign up again and it would be starting fresh. Not going to sign up again though because they still owe us 10.49.Totally frustrated right now.

Business Response: WWE will contact fan directly to resolve their billing issue.  We apologize for any inconvenience caused.  Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

Bryan Stedman

4/9/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up on Saturday March 8th for a one week free trial I emailed and got two emails in return saying I could cancel my free subscription as long as my one week was over and gave me directions to do so. However the very next day I tried to call as there was no cancel link on their website per the directions and was told I never had a one week free trial and was subscribed. It was false and misleading. I only gave my credit cARD INFO to them as part of the free trial and was told that it would not be charged unless my one week was over. I noticed there was a charge about 6 hours after my initial sign up and I called and was told that don't worry as long as I cancel the money would be refunded they just wanted to be sure it was a valid form of payment. Subject WWE Contact Us Form - I want to cancel my one week free trial Dear Valued Customer, Thank you for sending your email, as we appreciate the time that you have taken to contact us.You can cancel your account on your own. Here are the instructions: Go toWWE.com and log in. Click on your name in the upper left-hand corner. Click on Billing Information on the left side of the screen. Click on the cancel link and confirm your cancellation on the next page. Please call us at ###-###-#### if you need further assistance.Thank you again for taking the time to write! Sincerely,WWE Network Support Question Reference # 140309-001526 here is a copy of a email they sent admitting I was in a free trial:

Desired Settlement: refund my 9.99 dollars and do not charge me anymore I already opened a paypal case as well.i had to sit for 30 minutes with customer service placing me on hold. I would like a apology from WWE or I will never support their product again

Business Response: WWE is reaching out to fan to understand/resolve the complaint.  Thank you.

4/4/2014 Problems with Product/Service | Complaint Details Unavailable
3/31/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Signed up for the 1 week free trial and they charged me 9.99.. So I went and browsed and did not like the network called to cancel it and guess what... They are saying that I made a 6 Month commitment when I did not... I called three times to cancel it and they refused and told me that I would have to pay $10 a month and that I did not sign up for the trial.. They then tried to tell me that I signed up on my mobile device when in fact I signed up on my computer... They were so rude and barely spoke a lick of English... I there never was a free trial this is just an entrapment scam...

Desired Settlement: I want them to admit they screwed up and give me my $10.66 back now!!!!

Business Response: WWE is reaching out to fan directly to understand/resolve the issue.  Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

John Warner

 
I still do not appreciate them trekking me I signed up with a mobile  device...  I used my non mobile desktop Ill accept it reluctantly..

3/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have recently emailed wweshop.com (1-12-14) about their service, I sent them the following message:I have been a customer for over 3 years and this past order will possibly be the last. The first issue (last year) I had was when I bought a S****** ******* **** *********" shirt and selected a "XXL" size and was shipped a "XL", I called and asked for an exchange of sizes and was informed that you didn't do exchanges and the only way I could get refunded was sending the shirt back, which I had to pay to ship it back so I was still out money for nothing. Also this past order I bought a Rise Above Cancer rubber bracelet and ***** ***** black "Rise Above Cancer" shirt. I received the bracelet in the mail only and then called customer service and asked when the shirt would be shipped and the person on the phone wasn't sure and tried to get a supervisor and none were available. He told me that they would leave my information for them to call me back and I waited 3 days and still hadn't received an email or phone call. I called back and a lady told me that they didn't have those shirts anymore and that I was refunded. The point I'm making over that was that it was advertised on the website as "in-stock" while I have browsed other merchandise and I have read "out of stock" on others that I have been interested in. I don't know how many others have had issues like this, but I have thought about sending this information to the Better Business Bureau. I am not satisfied and don't think that the customer service department is very well handled.The next day (1-13-14) they replied back:Dear Corey, Thank you for contacting WWEShop.com!We reviewed your account and do apologize you have experienced issues placing orders. We show that your concern has been escalated for a supervisor call back. Please allow 24-48 hours for this call back.Sincerely,KathyWWE Shop Customer Service TeamToday's date is January 21st and I have still yet to receive an email or phone call from anyone.

Desired Settlement: I would just like for management or anyone of higher corporate standings to see how they have done in handling their business, I am just one person. They promised a simple phone call and couldn't follow through. I really enjoy their merchandise, unfortunately it is only exclusive to them. If they had better service then I would continue to shop there.

Business Response: WWEShop Corporate will contact customer to understand their poor experience and resolve directly with the customer.  I apologize for any inconvenience the customer encountered.

1/15/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We were planning on purchasing tickets to an upcoming WWE event. One of the purchase options WWE offers is a VIP package and a VIP Experience package, where you get to meet WWE superstars prior to the event, you get a keepsake chair, and some other extras. However, the description on the website is a little vague about the VIP options, and currently only six superstars are listed as being at the event, and with tickets costing ~ $1,000 each, I would hope one would expect to see more than six superstars. So I requested information through the WWE website, where you can ask a question and put in your email address to get a response. I have done this three times and have not heard any response. The tickets were scheduled to go on sale today (Saturday, November 9th) and I was hoping to hear something before ticket sales started. So earlier this week I also called and left a message with three different WWE customer relations representatives, and I still have not heard back. If WWE is going to sell products with such a high value, then they should offer customer service that will respond to inquiries in a timely manner.

Desired Settlement: Since ticket sales have already started and I am STILL waiting to hear back, an answer ASAP would be great...along with the BEST available seats since we missed our chance to get those because we were waiting to hear back from customer service.

Business Response: I apologize for the delay in the response.  WWE Meet and greet tickets are priced per market and the talent available.  A $1000 ticket could include a six talent meet and greet.   These tickets do sell quickly as only a limited number of tickets are available for each event.   If customer has bought tickets, WWEShop would like to send a $50 gift card to WWEShop.

1/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a DVD set from Walmart and paid after taxes over $60. When I got it home and started watching the set I noticed that from the poor packaging most of my dvd's were scratched and had some glue substance on them. I called WalMart and they do not have any in stock and also nothing on the website. I also contacted WWE and have had no response. The issue is not with WalMart as they were just selling a WWE product. My issue is with the poor customer service WWE has given me. I am a collector of the WWE DVD/Blu-Ray sets and now I have a product I have spent good money on and the packaging of said product was in horrible condition. I would like to get this resolved or I will not but any more products from WWE. All I would like is to get the set replaced so I can enjoy what I purchased and not have to worry about the DVD's skipping from scratches and the glue on the DVD itself.

Desired Settlement: I would like to have the set replaced. I still have the receipt from the day I purchased the set and all I want is to have this collection in good condition. I could understand if I bought this used but it was brand new. Not going to waste spending my money on another WWE product until this is resolved.

Business Response: Hello,

Sorry that you purchased DVD's that were scratched.  If you would give me the name of the set that you purchased, I will do my best to replace them if they are available.  Again, I apologize for the poor experience.

Thank you.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

Jason Hunter

 
 
It said they would try to replace the set if it was in stock. The name of the collection was the Raw 20th Anniversary collection.

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Placed order online on 12/5/13. Received 2 of 6 items ordered. Received 3 items not ordered. Of the 2 items I received, 1 item I received was marked out-of-stock. Called customer service on 12/12/13 to report error. CS rep apologized & said my order problem would be forwarded to supervisor & I would receive a return call in 24-48 hrs. Did NOT receive a return call. Saturday, 12/14 received a duplicate item from initial order. It was the item that had been marked out-of stock even though I received it in the 1st shipment. Called again on Sunday, 12/15. Was told CS rep could not do anything because my problem had been sent to a supervisor. Was also told that the call would be "24-48 business hours" which wouldn't be until Monday 12/16. Did NOT receive a call on Monday, 12/16. Called again on Tuesday, 12/17 & was told CS hands were tied because it was a supervisor problem. The CS rep tried to get a supervisor on the phone. She tried 2x to get a supervisor on the phone & could not. She encouraged me to be persistent & call every day until it was resolved. I was very angry & said all I wanted was refund. She could not help me. It has been 18 hours since I phoned yesterday & still have NOT received a call. Please help !

Desired Settlement: All I want is a refund for the items I did NOT receive. I'd also like the items that I didn't order, but received, to be picked up for return.

Business Response: We apologize for the experience the customer had by not receiving the products that were orders.  Customer was refunded in full on Dec 19th($71.95 & $37.50) due to the issues.  Customer was able to keep product shipped.  We show note that a supervisor left customer messages on 12/19 and 12/20 notifying of the refund.  Again, our apologies for the poor experience.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

Meredith Piccinini

1/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On Nov 13, 2013 I placed an order on the "Official WWEShop website. I received the order on Nov 18, 2013. There was an odour to the clothes and bag that I ordered and I contacted the company right away. I was told that I had to ship it back to them and that they would refund the shipping cost to me. Even tho the items were packaged and mail from Burlington Ontario I had to return them to the U.S at over twice the cost they refunded to me. Later on Nov 18, 2013 I received another email saying that they had reshipped the items I was sending back to them. I emailed them and told them that I canceled the order and didn't want them. I mailed the original items back the next day on Nov 19, 2013. I called them to once again state that I did not want the items that they had reshipped to me. They informed me that they had to check their recordings to make sure I hadn't told them to reorder them. After going back and forth numerous times I was told that I would not get a refund until the second order was return to them. I was told over and over that a **** *abel would be mailed to me within 24/48 hours. The label never came and I called them yet again. I was told this time that it had been sent and to check my junk folder in my email that it might be there. I explained to her that I don't have a junk folder for my email. I arranged with her to send it to my husbands email address as his does have a junk mail folder. We waited and waited and again nothing. I called again today Nov 29, 2013 to see why it wasn't sent this time and I was told that the company can not send **** *abels out of country. I explained to the person that that last customer service people had told me that it had already been send once but I guess this was a lie. I ask again to speak to some kind of supervisor and was told that no one was there. I have never been able to speak to a supervisor. Shipping this next package back will mean that I will be out over $50 on a approx $130.00 order.

Desired Settlement: I want only what is owed to me plus the cost of shipping it back

Business Response: WWEShop will refund the customer the money for their purchase.  Customer may keep the merchandise from the 2nd shipment free of charge.  We apologize for the inconvenience.  Refund will be issued in the next two business days.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.

Sincerely,

Mary Anne Wetton

11/1/2013 Problems with Product/Service | Complaint Details Unavailable
10/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: World Wrestling Entertainment Inc., continues to offer pay-per-view events for the outrageous pride of $54.95 while promising that said event will be "amazing" and "the biggest night in WWE history." At best these statements are puffery and are designed to trick people into purchasing their event as the company continues to mislead customers and ultimately steals directly from the customer. They lie to customers about what they are offering and, oftentimes, use misleading statements and footage to trick the customer into buying something that the WWE has no intentions of delivering. They have made and are making a mockery out of professional wrestling because at the end of the day World Wrestling Entertainment, ***** *******, **** ******** and ********* ******** don't care about the consumer, nor do they care about delivering a quality product. All they care about is stealing money from hardworking people who they can trick with their lies into buying their product.

Desired Settlement: I want a full and total refund of $54.95 USD which is the price I paid to purchase The WWE Battleground pay-per-view event which aired on Sunday, October 6, 2013. The live feed was interrupted during the event which was an extreme inconvenience and the WWE promised fans they would crown a new champion which they failed to do.

Business Response: Thank you for sharing your opinion regarding the Battleground Pay per View.  Unfortunately, we are unable to issue refunds for fans unhappy with pay per views.  WWE values you as a fan and regrets that you did not enjoy the Battleground pay per view.

10/14/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My complaint is with my WWE Magazine subscription. Their advertisement on the back page of their October 2013 issue shows that if you subscribe today you will receive a magazine with 2 free posters inside according to the picture they have of the "The Power Issue" cover of their magazine. This is false advertisement. Because the magazine I received in the mail does not have posters inside. I called to complain that I didn't receive the issue they have on the newsstands. And they said that the subscriptions don't have the posters inside. Its a substitute magazine different from the one on the newsstands. If this is the case, don't advertise that I'm going to be getting the newsstand magazine with posters when in fact I'm not!! Its false advertisement!!! I thought I was getting a good deal and saving some money by subscribing but all I got was a substitution WWE magazine!!

Desired Settlement: Stop the false advertisements. Send me my newsstand WWE magazine.

Business Response:

I have contacted our magazine department and they have confirmed that subscribers don't get the posters automatically, but they may contact our CS team and WWE will send the posters free of charge.  Magazine will be sending the current issues poster to the subscriber.

We apologize for the inconvenience, but posters are available by calling magazine customer service.

Thank you.

Consumer Response:


Complaint: *******

I am rejecting this response because:

 I appreciate WWE's response, but when I did call the first time to ask as to why I wasn't getting the posters that option was never given to me that they would send the posters free of charge.   I will call WWE Magazine's customer service again and hopefully this time we can get this matter resolved.

Sincerely,

**** *****

10/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: order product and now wweshop wont send me a refund I ordered a product back in April of 2013, the package was delivered but stolen while i was at work.I called wweshop, they tell me we can file a claim with the driver from *** **, it will be 10 to 14 business days. I call back on the 12th business day, again they tell me its going to be another 7 to 10 more business days. I wait and call them a third time, they now tell me that *** ** is disputing the claim. I then went to my bank, and they did a claim with them as well. My bank credited me of 494.98 dollars back to my account. About a month later the bank took back the credit, because they were told by wwe shop they would refund my money back to my account. I call wwe shop a forth time, they tell me it will be 3 to 5 business days. I again wait and still no refund, I call again for a fifth time, they tell me, we need a fax from your bank,stating that the charge was released, so we can refund you. Why didn't they tell me this before. Around the beginning of August i filed a complaint through the BBB. I got a email 2 weeks later, that wwe shop told BBB that they will resend another package. I called wwe shop on Thursday August 29th, asking to speak to a wwe supervisor, they tell me that they credited my account back on June 4th of this year. I looked at my Bank accounts from June, and i didn't see any credit back to my account. I called again on Friday August 30th, and finally got a hold of a wwe supervisor. I also read their terms and conditions, and policy's, and i didn't see anything that states You are responsible for lost or stolen packages. I want to get this resolved,if not i will file a small claims against wwe shop

Desired Settlement: either a total refund back into my account or a gift card worth 494.98 dollars.

Business Response: WWEShop will issue a one time use coupon code for $500. Please note the following, coupon code must be used in one visit, and order must be over $500 or the code will not work. WWEShop is issuing this coupon code, although package was delivered to customer we understand his frustration in it being stolen.

8/21/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Ordered wrestling wrist bands, hoodie and dvd from wwe. Didn't recievethe products. Called them, then they said I have to deal with fedex, called fedex, they said the sender ask them to leaveat the front door, so they did that. So its the responsibiltyof the sender. Called their corporate office and spoke to themthe lady I spoke to she assured that she will replace or refundthe products and also for inconvenience they will send freefree tickets for the show.After that I didn't heard from herand iam leaving message after messages, no respond from them.This was a 10th birthday gift for my son. Ordered it 2012 nov.Order no XXXXXXXXX, customer number XXXXXX. Their customer number isXXXXXXXXXXX. And the lady in the corporate office number is XXXXXXXXXX.Don't know her name. I ordered the products online. Thank you. Product_Or_Service: wwe wrestling products Order_Number: XXXXXXXX Account_Number: XXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) At this point I want my money back either from fedex or from wwe.

Business Response: Business Response /* (-10, 6, 2013/07/30) */ WWEShop delivers all orders via FedEx or FedEx Smartpost service. Unfortunately, when packages are left at the door, and customer does not receive, a claim must be filed with FedEx. WWEShop customer service is happy to help customer file this claim. In most circumstances, WWEShop is also willing to reship the order. Unfortunately, WWEShop is unable to offer free event tickets for customers experiencing a delivery issue with their order. The number listed is the main number, and receptionist does not offer free event tickets. In order to help customer, WWEShop will send a coupon code worth $100 so that customer can order something for his son. thank you.

8/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a item on wwe shop back in April and when I got home, no package it was stolen. I later called fed ex and they told me it would be 24 to 48 hours when they would call me back. no phone call, I then called wwe shop told them what happened and they tell me it would be 10 to 14 business days. I waited and called them on the 13th business day, they tell me again fed ex got the claim, so it will now be another 7 to 10 business days. I called again on may 8th, and they tell me again that fedex is disputing the claim. I then go to my bank and they credited me of the 494.98 back to my account. a month later the bank takes back there credit stating that wwe shop will refund me my money and that is why it was taken out. call wwe shop again, they say 3 to 5 business days, waited called them again, they now tell me oh we need a fax from your bank stating that the charge was release, so we can refund your money. I go back to my bank and ask them to send in that fax, that was July 5th 2013. I called wwe shop again while I was at my bank, they tell me since it was a holiday, the people who do this have a four day weekend. so again I waited to July 9th, to call and asked to speak to a supervisor. they again tell me u will get a call back within 24 to 48 business hrs. no phone call so I tried one last on July 19th wishing to speak to a supervisor no luck. I asked them do you always send out products that don't require a signature, they say we don't do that. I read over there terms and conditions and policy, and it says nothing about u are responsible if package is lost or stolen. I also called fed ex, and they say that the sender has the option of having a signature required or not. Product_Or_Service: wwe title belt

Desired Settlement: DesiredSettlementID: Refund I would like a total refund or I'm taking wweshop to a small claims court hearing

Business Response: Business Response /* (1000, 5, 2013/08/01) */ Customer's order was left at door by FedEx. A driver statement was taken by FedEx and driver confirmed package was left at door. Customer disputed charge with credit card company, and credit card company reversed customer charge back and agreed with WWE as all documentation concluded package was left at customer's home. However, in order to resolve, WWE is willing to replace the belt for the customer. The belt is currently on back order, so it may be 4 weeks before replacement is sent.

8/2/2013 Billing/Collection Issues
5/31/2013 Advertising/Sales Issues
5/23/2013 Problems with Product/Service
5/23/2013 Advertising/Sales Issues
5/7/2013 Problems with Product/Service
5/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed an order for the online streaming of WrestleMania 2013. The account under which the order was placed is: omrigill@hotmail.com; that's the account of my son. The cost was 85 NIS.Due to technical issues with WWE's servers (see enclosed response email of theirs below) the order was never fulfilled. WWE states that they made the content available for 48 hours, but that is unacceptable as I paid for a live version of the stream.My continuous requests for a full refund are being ignored.This is the response I received from WWE on the issue:"From: wwepremiumsupport@myappletree.netTo: omrigill@hotmail.comDate: Thu, 11 Apr 2013 07:35:19 -0500Subject: WWE Customer Care - Ticket #29312Hello,Thank you for your inquiry.We experienced intermittent system issues during portions of the live WrestleMania XXIX PPV that affected some customers. These issues have been resolved, and we have extended the viewing window for the WrestleMania XXIX stream for an additional 48 hours to allow you to watch the event in its entirety. Please log out of the site and any application you were using when you experienced the error, and log back in to access your purchased content. If the issues presist, please reply with the following information so that this can be further escalated:-Specific issue description:- Approximate date & time issue first encountered:- Country you are located in: - Details of the computer/device that you were using when you encountered the issue - computer/device type (i.e. PC, Mac, iPhone, Xbox, etc...)- Operating system type & version (i.e. iOS 6.1, Windows 7- If using a PC or Mac, what web browser were you using? We apologize for this inconvenience. We are continuing to review each request and to respond with additional details as requested.Thank you for your continued support.Best regards,WWE Premium Support"All my responses with all the details are being ignored Product_Or_Service: Live video stream Order_Number: 108522478 Account_Number: omrigill@hotmail.com

Desired Settlement: DesiredSettlementID: Refund I would expect to get a full refund due to an unprovided service

Business Response: Business Response /* (1000, 5, 2013/04/24) */ Customer will be contacted be the company the hosts the WWE PPV. Customer will receive a full refund for the cost of the PPV. We apologize for the inconvenience. Consumer Response /* (3000, 12, 2013/05/07) */ Refund received (only today). thanks for your intervention!!!

5/6/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I paid $60 for a live stream of the WrestleMania 29 Pay-per-view and the stream shut down as soon as the broadcast started. I sent an e-mail about the issue as it was happening and the company did not respond. I e-mailed again the next day and I received a response that the system was now running and I should watch it at my convenience. I responded that I paid to watch the show live and it was unacceptable that the product was delievered hours later with no explanation or updates as to what was going on. The company has not responded to my response.

Desired Settlement: DesiredSettlementID: Refund I would like to get a partial refund because they did eventually deliver the product, but the major drawing point of the purchase was the ability to watch the product live and read and discuss the event on the internet, Twitter, etc. Since I was not able to watch the product live I believe that my enjoyment of the broadcast was severly hampered. The WWE itself heavily promotes using social media while watching the show. I feel WWE did not deliver the product as advertised.

Business Response: Business Response /* (1000, 8, 2013/04/25) */ Mr. ****** will be contacted by the company that hosts the WWE PPV's and he will receive a full refund. WWE apologizes for the inconvenience.

5/3/2013 Problems with Product/Service
5/3/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered Wrestlemania XXIX as a surprise for my 13 year old son. He was unable to view the event live as a result of technical difficulties on WWE's part. I contacted WWE through their support page (email) three times the day of the event, April 7, 2012. About 2 1/2 hours after the event ended, I logged in again and was able to view the event. Given that we already knew the results and it was a school night, I let my son watch the Rock and Cena portion of the event because he had been waiting for it for months but that was it. I received a response from WWE the next day, April 8, 2012, telling me they experienced intermittent system issues during portions of the live WrestleMania XXIX PPV that affected some customers and were allowing an additional 48 hours to watch the show. I sent another email requesting a refund because I don't feel I should pay full price to watch a LIVE event the day after it happened. I received an email from WWE on April 12 stating that since I had watched the show everything should be fine. I sent another email on April 12, 2012 explaining that I did not feel it was okay to charge me full price to watch a LIVE event after it was over and the results were known and to please refund my full purchase price. Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I am requesting a full refund of the purchase price of $59.99 because my son was not able to watch the event live and knew the results before he watched the Rock and Cena match. If I must pay for the portion of the Rock and Cena match, then a prorated amount should be sufficient and I would be fine with that but still believe WWE should take the full loss based on their technical difficulties causing my son to miss out on a live show he had been begging me to buy for months.

Business Response: Business Response /* (1000, 5, 2013/04/22) */ Customer will be contacted directly by company that hosts WWE PPV's. Customer will receive a full refund, and WWE apologizes for the difficulties encountered during the PPV.

5/2/2013 Problems with Product/Service
4/29/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered online PPV on 4/7 at 1pm. We watched the pre show and then when it began at 7pm it stopped working. No number to call and we clicked on the saved money to watch and as soon as it was suppose to start it had issues. we tried calling and no response. spent our night upset and it ruined our last day of spring break with our family. We spent 2 hours trying to contact, email or find live help and nothing. They ruined a yearly tradition

Desired Settlement: My $59.99 refunded

Business Response: Business Response /* (1000, 5, 2013/04/11) */ The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.

4/29/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: To whom it may concern. I ordered WrestleMania 29 April 7th 2013 using WWE.COM. Three minutes into the live stream, the website froze and the live stream went black. I quickly attempted logical troubleshooting like refreshing the page, re-logging, checking other sites to see if they were working, and even called my ISP (Internet Service Provider) to confirm nothing was wrong with my internet. To no avail, I reached a WWE page stating their apologies for "server error". I rushed and sent multiple e-mails to WWE tech and support but, still have not received a reply to this day. The feed was not available the rest of the night. The day after, an amount was withdrawn from my bank account for the PPV, (the PPV which I did not receive in any way.) I have call the phone number listed on the "contact us" part of their website each day after (during business hours.) Only to reach a machine recording and a message stating that the voice inbox is full. I cannot even leave a voice message. I cannot get in contact with them and am not receiving any response. My computer and internet are well above the requirements for the live stream. As I am 99% convinced that I am not in "error" on my end of the bargain. Also, in the past I have run into a similar scenario with a PPV order and satellite provider. During a very stormy night, the PPV did not show and was given a refund. This debacle was also saddening to the dozen guests I hosted. Ultimately, the WWE.COM "server error" ruined what was suppose to be an exciting evening. As a lifetime fan and dedicated follower, I feel cheated and wronged. Product_Or_Service: Pay Per View WrestleMania 29

Desired Settlement: DesiredSettlementID: Refund Refund the amount that was withdrawn. Possibly a credited future WWE PPV event.

Business Response: Business Response /* (1000, 5, 2013/04/15) */ The customer will be contacted directly by the Customer Service Department of the PPV company that hosts WWE Pay per views. We apologize for the inconvenience.

4/28/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered Wrestlemania 29 on Pay Per View for $59.99It didn't work. There is no number to call. I emailed several times and no response. Their website kept apologizing but stated no refunds.That is wrong. They did not live up to the agreement.I had a house full of young children wanting to watch and didn't even see one minute. Product_Or_Service: Wrestlemania Pay Per View Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund Full refund.

Business Response: Business Response /* (1000, 5, 2013/04/11) */ The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.

4/26/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Like many, I had issues with WWE's WrestleMania 29 pay-per-view. I ordered it online, as I do not own a television, and have ordered many of their shows in the past without incident. And like many, my stream cut out after about two minutes of the show, and could not return until nearly 3.5 hours into the program, at which point the stream started over from the beginning. I emailed WWE, and got a stock email response asking about my operating system and informing me that the show was left up an extra 24 hours for all paying customers; this, after I saw multiple pictures online of people whose complaints had been acknowledged and had received a refund for the $60 charged for the show. I did not have time to watch a four-hour show after it was on; I specifically paid for it so that I would be able to watch it at its designated time. I sent eight more emails to WWE to follow up on my initial reply, with no response. This is the first year in many that I have missed the year's biggest show, because of a technical error admitted by the company, and yet I have heard no mention of a refund of any kind. Giving people the chance to watch an extremely long show during the first two days of the work week is hardly an appropriate level of compensation. Product_Or_Service: WrestleMania 29 Online Stream Order_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Refund I would just like the $60 I spent on WrestleMania 29 to be refunded in full so I might resume patronizing the company.

Business Response: Business Response /* (1000, 5, 2013/04/22) */ Customer will be contacted directly by company that hosts WWE PPV. WWE apologizes for the issues the customer encountered while watching WM29. Consumer Response /* (2110, 7, 2013/04/25) */ (The consumer indicated he/she ACCEPTED the partial settlement response from the business.) My acceptance of this response is tangent upon actually receiving a reply of some kind from WWE. Four days later I have yet to see anything, but will wait.

4/25/2013 Problems with Product/Service
4/25/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a live stream of a Pay Per View from WWE's Website. Approximately 3 minutes into the 4 hour live stream, the stream crashed. This is now over 18 hours later, and the site is still not fixed, and WWE has not addressed the issue with its customers aside from stating they do not issue refunds after an event has started. This is like being charged for food at a restaurant and either not receiving it, or receiving it two days after you order. I understand that technical issues happen, but some attempt should be made to remedy a situation like this. Product_Or_Service: Wrestlemania 29 Pay Per View Order_Number: XXXXXXXXX Account_Number: ******.******@gmai

Desired Settlement: DesiredSettlementID: Refund Either a refund or credit toward the next Pay Per View

Business Response: Business Response /* (1000, 5, 2013/04/11) */ The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.

4/18/2013 Problems with Product/Service
4/16/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I opened a case (Complaint ID#: XXXXXXXX) two months ago which a total refund was proposed to me. I've never received it and I tried to make a follow-up without success. I decided to file another complaint. Here was my initial complain which basically is the same than this one:"I purchased online the Royal Rumble (a ppv offered online) but wasn't been able to see it since my account with them doesn't work. I can log in but after I'm not able to go to my library (where you can see the ppv) or any other options of my account. I cannot even have access to my account informations.I tought that maybe by creating another account, I would solved my problem. At first, everything seemed to work fine. So I ordered the ppv with my new account, but then the problem came back. When I try to access my account informations or my library, it says: "Our apologies. This service is unavailable". It's been more than one week since I try to reach them by e-mail multiple times. But I have no answer from them.Product_Or_Service: Online PPV Event (Royal Rumble 2013) (2 purchases)Order_Number: XXXXXXXXX and XXXXXXXXX"

Desired Settlement: DesiredSettlementID: Refund I would like a refund for both of my accounts and have my two accounts closed. If the problem with my accounts can be solved, then one of the account can be closed and the other left opened. I would still want the two refunds since I now know the results of the ppv.

Business Response: Business Response /* (1000, 5, 2013/04/11) */ The customer service department that handles WWE PPV's will be contacting and issuing refunds to the customer. I apologize for the inconvenience.

3/27/2013 Problems with Product/Service
2/27/2013 Problems with Product/Service
2/27/2013 Problems with Product/Service
2/11/2013 Delivery Issues
2/4/2013 Problems with Product/Service
1/28/2013 Problems with Product/Service
1/28/2013 Delivery Issues
1/25/2013 Problems with Product/Service
1/22/2013 Problems with Product/Service
12/5/2012 Problems with Product/Service
11/13/2012 Problems with Product/Service
10/30/2012 Billing/Collection Issues
10/30/2012 Delivery Issues
9/27/2012 Problems with Product/Service
9/27/2012 Problems with Product/Service
9/13/2012 Problems with Product/Service
8/29/2012 Advertising/Sales Issues
8/21/2012 Billing/Collection Issues
8/20/2012 Delivery Issues
8/10/2012 Problems with Product/Service
6/6/2012 Problems with Product/Service
6/6/2012 Delivery Issues
5/21/2012 Problems with Product/Service
5/18/2012 Problems with Product/Service
5/14/2012 Problems with Product/Service
5/14/2012 Problems with Product/Service
3/8/2012 Problems with Product/Service
1/30/2012 Problems with Product/Service
1/20/2012 Delivery Issues
1/18/2012 Problems with Product/Service
12/14/2011 Billing/Collection Issues