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Description

Connecticut Appliance and Fireplace Distributors LLC offers name brand kitchen appliances, as well as Wood burning, Gas, Pellet & Electric fireplaces, stoves & inserts, gas log sets and accessory products. They serve Homeowners & Do-it-yourselfers, Home builders, Remodeling Contractors, Architects, and Kitchen & bath specialists. They assist from the initial sale, to installation, to after sale service. They have a full showroom as well as sales representatives and field sales representatives that can meet with you at their showroom, your home or place of business.



BBB Accreditation

A BBB Accredited Business since

BBB has determined that Connecticut Appliance and Fireplace Distributors LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Connecticut Appliance and Fireplace Distributors LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Connecticut Appliance and Fireplace Distributors LLC
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 5

Additional Information

BBB file opened: December 31, 1997 Business started: 05/19/1997
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
http://www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Gillotti, General Sales Manager Mr. Douglas W. DuPont, Managing Member Mr. Robert Fedora, Showroom Manager Ms. Andrea Salzillo, General Manager
Contact Information
Customer Contact: Mr. Robert Fedora, Showroom Manager
Principal: Mr. John Gillotti, General Sales Manager
Business Category

Appliances - Major - Dealers Appliances - Major - Parts & Supplies Appliances - Small - Dealers Dishwashing Machines - Dealers Dishwashing Machines - Supplies & Parts Fireplace Equipment - Retail Fireplaces Refrigerators & Freezers - Supplies & Parts Stoves - Wood, Coal Washing Machines & Dryers - Dealers Washing Machines & Dryers - Supplies & Parts Heating Equipment Laundry Equipment Refrigeration Equipment - Commercial - Sales & Service Ventilating Equipment Wine Storage Equipment Air Conditioning Equipment - Room Units Household Appliance Stores (NAICS: 443141)


Additional Locations

  • 50 Graham Pl

    Southington, CT 06489 (860) 621-9313

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/18/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a wood stove with blower after doing extensive research and found CAFD had a great price. After purchasing the stove I found out the installation was a separate fee, not included in the estimate. I paid for the installation and when the stove was being delivered found out the blower was "back-ordered". No one from the store bothered to tell me that in advance and it was paid in full that day. Two weeks later still no blower. I called the store, it took 7 1/2 hours for someone to get back to me to say they did not realize the blower was back ordered and it would be at least another week. After admitting their error, they made no effort to make me satisfied. Now, two weeks later, I had to call again. Today they said they called and tried to have it over-nighted but it is still back-ordered. This is ridiculous. I am 95 years old and am beginning to think this is fraud on the elderly. No effort has been made to satisfy this problem. I am out the money and have no hope of receiving the missing blower.

Desired Settlement: I would like the blower which I ordered and paid for and compensation for the ridiculous lack of customer service. I also would like to make sure in the future customers receive proper communications from this company.

Business Response:

Hi *******

Hope all is well.

I am writing to you regarding ****** ********, (********). I wanted to let you know that I reached out and was working with ***** *******, ******* Son-in-law. This blower was finally finished installed and is working in proper order. I also reimbursed the client the amount of the blower.

I just got off the phone with the client and confirmed that everything was done to his satisfaction.

Please let me know if there is anything that I need to do.

 

Sisto S*******

Operations Manager

Connecticut Appliance and Fireplace

** ****** ***** ************ *** *****

###-###-####

 

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was ridiculous that it took so long to come to a simple customer service response.

Sincerely,

****** ********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

5 Customer Reviews on Connecticut Appliance and Fireplace Distributors LLC
Neutral Experience (0 reviews)
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