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This Business is not BBB accredited

That's Great News, LLC

Phone: (203) 649-4900 Fax: (203) 649-4910 View Additional Phone Numbers 908 S Meriden Rd, Cheshire, CT 06410 http://www.thatsgreatnews.com

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Description

That's Great News, LLC designs and manufactures customized laminated plaques, and uses direct telemarketing services to promote the plaques to individuals or businesses featured in the newspaper or magazine articles.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for That's Great News, LLC include:

  • 23 complaints filed against business

Factors that raised the rating for That's Great News, LLC include:

  • Length of time business has been operating.
  • Response to 23 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 23

Additional Information

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BBB file opened: October 05, 2006 Business started: 05/15/2003 Business started locally: 05/15/2003 Business incorporated: 05/15/2003 in CT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert R. Roscoe, President Ms. Kathy Biagioni, Director Customer Service Mr. Bobby Janota, Director of Sales
Contact Information
Customer Contact: Ms. Kathy Biagioni, Director Customer Service
Principal: Mr. Robert R. Roscoe, President
Business Category

Advertising Specialties Business Promotions - General Plaques Marketing Programs & Services


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    908 S Meriden Rd

    Cheshire, CT 06410 (888) 715-4900 (203) 649-4900 (203) 649-4901 (203) 213-7878 (203) 649-4903

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (203) 213-7878(Phone)
  • (203) 649-4901(Phone)
  • (203) 649-4903(Phone)
  • (888) 715-4900(Phone)
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Complaint Detail(s)

6/12/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They continually send emails to ****************g email address. I add them to spam/junk folder/blocked list and still receive emails because their email sender constantly changes. At one time I had asked to be taken off their list. I do NOT want them to send us spam emails regarding purchasing plaques from articles in our local newspaper.

Desired Settlement: Remove any email addresses ending with ***************** from their system and do not add back to their list again.

Business Response: We have removed all email address from our system and have added it to our do not call list

Consumer Response:  
Complaint: 10066229

I am rejecting this response because:  I received another email from them last week and today.  please remove any or all email addresses ending with *****************

Sincerely,

Chris Dancer

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

5/1/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Someone from this company called me in the morning, asking for my email address in reference to a magazine article written about uss. I asked them where they were calling from, specifically asking "Are you [removed] Magazine?" They said "yes". I looked up the phone number and it is from the Cheshire, CT area. A few hours later I receive a spam email regarding the article in [removed] Magazine, trying to get me to buy a framed copy of our article through them. They say "That's Great News is not affiliated with [removed] Magazine" in the email, but they blatantly lied to me over the phone saying they were and signed me up for their spam without my permission.

Desired Settlement: Removal of all our email / physical addresses from their mailing system and to be added to a do not contact list.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Since having an article about my grief support programs appear in a local paper, this company has emailed and called me every day, including to my home email address. I do not want their product and I find this quickly becoming out of control. I have already contacted the newspaper to report this to them, as I am sure their other subjects are receiving the same sales campaign.

Desired Settlement: Please have this company remove me from all of their lists. Thank you.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

BBB Comments: Business Response:
Kathy is out of town.  I have removed the below customer from our marketing campaigns.  Please note it takes  about 24 hours to cycle through the system but it has been removed.  If you have any questions please let me know Sue HanoverThat's Great News908 S Meriden RdCheshire, CT 06410###-###-#### Ext 105 

1/22/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have repeatedly unsubscribed to this company's emails and have had continual problems getting removed from the list. It took multiple complaints to finally stop receiving them. It was a big relief when they stopped. Then, this morning someone called our business, saying they wanted our email address to send us something about our Tampa Bay Metro recognition. I told her that we don't want to receive anything promoting a custom plaque of that page. She said it wasn't that at all. Subsequently, I received an email that was exactly that! This company is unscrupulous and horrible to deal with. I would NEVER order anything from them and am disgusted with their harassing practices.

Desired Settlement: I would like them to stop calling and/or emailing us and promise to never solicit our business again!

Business Response: We have removed the email address *****************.com from all of our marketing systems.   We apologize for any inconvenience this has caused.   If any further questions feel free to call me directly at ###-###-####  



Robert R. Roscoe 
President 
That's Great News, LLC 

 

Consumer Response:  
Complaint: *******

I am rejecting this response because: 

 
They have promised to remove our email several times before, but it keeps getting back into their pipeline. I don't believe they keep their word. I also want their assurances that they will no longer call our business again either. 

Sincerely,

Melissa Judge

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

9/17/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Received sales emails EVERY BUSINESS DAY for the last week...Received sales emails every day for the last week. Received sales emails EVERY BUSINESS DAY for the last week...

Desired Settlement: Remove my organization from their email list!

Business Response: The following email address:  ********@************.com  has been removed from all leads in That's Great News, LLC marketing system 


I apologize for any inconvenience that might have caused 


Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Sincerely,

***** *****




















BBB's Final Determination: Consumer accepted resolution offered by the business.

9/6/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company sends repeated spam emails and does not honor requests to be removed from their mailing lists. The company "That's Great News" has sent repeated spam emails to LeapFrog's consumer support email address which has impacted our ability to service our customers. Despite repeated requests to cease contacting us, the spam continues. They use multiple email addresses to thwart our attempts to block them from our system. Among these addresses are: *******@thatsgreatnews.com **************************************@messages.netsuite.com ****************************************@campaigns.netsuite.com ****************************************@campaigns.netsuite.com

Desired Settlement: LeapFrog requests "That's Great News" honor our request to immediately and permantently stop contacting us via email, phone, fax, or any other means.

Business Response: Business Response /* (1000, 5, 2013/08/28) */ We have searched our entire database and have removed the following email address: *******@leapfrog.com from our records. In addition we have removed their Fax no. and have added them to our DO No Call list Any other concerns, please call us at X-XXX-XXX-XXXX

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/14/2013 Advertising/Sales Issues
2/7/2013 Advertising/Sales Issues
1/25/2013 Advertising/Sales Issues
1/25/2013 Advertising/Sales Issues
12/24/2012 Advertising/Sales Issues
9/10/2012 Advertising/Sales Issues
8/17/2012 Advertising/Sales Issues
7/31/2012 Advertising/Sales Issues
7/30/2012 Advertising/Sales Issues
7/23/2012 Advertising/Sales Issues
4/30/2012 Advertising/Sales Issues
3/22/2012 Advertising/Sales Issues
1/2/2012 Advertising/Sales Issues
12/15/2011 Advertising/Sales Issues
11/11/2011 Problems with Product/Service
10/28/2011 Advertising/Sales Issues
9/29/2011 Advertising/Sales Issues
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