BBB Accredited Business since
Phone: (860) 355-4184 9 Lillinonah Ridge Dr, New Milford, CT 06776
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Yours Elegantly offers retail and wholesale women's clothing and accessories; unique gifts, shawls, scarves, tunic tops, jewelry and bags.
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A BBB Accredited Business since
BBB has determined that Yours Elegantly meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Shernaz Nagarwalla, Owner
Womens Apparel - Retail Gift Shops Handbags Jewelers - Retail Women's Clothing Stores (NAICS: 448120)
Alternate Business NamesMELA LLC
9 Lillinonah Ridge Dr
New Milford, CT 06776 (860) 355-4184 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On September 4, 2015 I ordered a shawl from this company. I chose their "free" shipping. Today, September 11, 2015 I received an email from this company letting me know that the product I had ordered was out of stock. They did try getting me to accept a substitution; altho I found that exceptionally preposterous as they are not the only company one can get a shawl from. Any other online company I have dealt with; and there have been many; immediately make the customer aware if the item desired is out of stock. My only presumption would be to have to pay this company extra money (supposedly for faster service) to find out if an item is in stock. I find this very poor business practice. I contacted them twice. My last reply from them is that they understood my predicament. whatever... As of yet my payment has not been put back into my bank account. I find it particularly appalling they would even take payment out without having product.
Online orders are received by us once the order comes through with payment. Then it goes to the warehouse for processing. We have thousands of shawls and sometimes in a rare instance the item is sold out but we have ability to get restock and ship it to customer in the time period they requested. We generally get restocks on items very fast. This customer chose free shipping which is up to 14 business days however her event seemed to be earlier for which she wanted the shawl. Typically such customers choose the 4-7 business days option. We informed the customer the shawl was sold out and restock was delayed so we could help her choose a substitute that we can ship right away as we have so many comparable shawls - we generally don't take an extra amount if the customer chooses a slightly more expensive item as a substitute. Our past few customers in last 10 years who chose a substitute have been thrilled and thankful. In this instance since customer's event was earlier we understood her predicament. The order was sent to accounting for a credit to her card since she did not want a substitute. Full credit was posted to her card. We strive to please and hope to avoid such a situation in the future. We appreciate the feedback. We apologize profusely for any inconvenience caused to her.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered two pashminas on 12/17/13 from Elegantly Yours. The package arrived on either the 23rd or 24th of December. Upon delievery, I pretty much knew that the colors of the one were not going to work. I received, what I thought, was a return number (#Wiilliams*********0130)from Shere per email dated 12/29/13 (but as it turns out it was an 'exchange' number)(apparently in my first email I inadvertenlty used the word 'exchange' in error). I mailed the pashmina back to Elegantly yours on January 6th, scheduled to be delivered on the 8th, but was not delivered until the 9th. After several communications back and forth, it was made clear that this vendor was not going to refund my money, because I did not return within 15 days. Seriously, taking into consideration, the holidays in between, etc., I can't believe that they won't refund my $36. I have no interest in a credit, there is nothing else I need on their website. I order thousands of dollars in merchandise in a years' time over the internet and have never had a bad experience until this company. If I go to order something and the site policy states, no refunds, credits returns only, I don't order from that site. I feel as though Elegantly Yours is being unreasonable in not refunding my money.
Desired Settlement: I would like my credit card refunded for the full $36.
RE: We have Merchant Policies in place so we can function efficiently as a business and treat all our customers equally and fairly. This customer was told that since she was beyond the 15 days return period she could do an exchange. In fact her request was for an exchange which she changed to a return. Had she been within the return period we would have gladly allowed it.
We even went a step further to say we could keep the $36.00 for the shawl on account so she can buy anything site wide for that amount when she is ready to make that purchase. Customer was insistent on a credit back to her card with a total disregard to our merchant policies.
We are well known with our customers in being a caring business and go out of our way in case of emergencies to accommodate the customer. In this situation with the customer just not caring to follow our merchant policies we felt we could not justify an exception.
9 Lillinonah Ridge Drive
Tel : (860) 355 4184
Problems with Product/Service
Read Complaint Details
Complaint: I called and ordered a Dolphin Necklace Set (cost $19.99,with $6.99 shipping). Upon ordering they were very nice and helpful, answered questions I had.I recieved set within a couple days. Upon opening box that contained items we noticed small scratching on body of dolphin. As this was meant to be a gift of our granddaughter, I was unset. I called company following day and explained defect. Per ***** I was told I could not exchange or get refund due to hygiene issues. This was never removed from box. She said their items are inspected twice before packing. It was nicely packaged, but in shipping the chain was loose and probably fell over the item and scratched it as it was tightly wrapped. It was "never" stated upon ordering that this was a No exchange/no refund item..A paper was enclosed in the package stating this. It was a shock to me. ***** finally said with her permission I could exchange it for something up to $15.00. I "do not" want an exchange. I would like my money refunded so I can have no furthur ties with them. To think I was so excited about something and then to be treated like this is saddening. Please look into this manner for me and I am so sorry for complaining but I was so hurt at their misleading me.
Desired Settlement: I would like my total amount of money refunded to me
This customer Carol Summers called in several times & spoke to me and our representative Marie - each time asked numerous questions and took measurements of the necklace set and took a lot of help on this dolphin necklace set for $19.99 for her 9 year old niece. We gave her 100% excellent service each time went over and above to answer all her questions and she did like that.
Customer Reviews Summary