BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
i-Health, Inc. offers the marketing and distribution of branded health and wellness products.
Request a Quote
A BBB Accredited Business since
BBB has determined that i-Health, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for i-Health, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Wes Parris, CEO Ms. Linda Carriero Mr. Edward Cullinane, CFO Ms. Valerie Maschio, Customer Service Mr. Nick Rini, VP Global Sales Ms. Jane Wadler, SVP, Marketing
Vitamins & Food Supplements Health & Wellness Alternative Medicine Food (Health) Supplement Stores (NAICS: 446191)
55 Sebethe Dr Ste 102
Cromwell, CT 06416 (800) 722-3476 (860) 894-1200 (800) 990-3476 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 722-3476(Phone)
- (800) 990-3476(Phone)
- (860) 286-3016 (Fax)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|8/18/2016||Problems with Product/Service | Complaint Details Unavailable|
|3/6/2015||Guarantee/Warranty Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: Official site offered a sign up for a $2 off ****** ******** if you give your email address. The email arrived, but the coupon only said "OOPS, page not found." I contacted the company, they did not honor the advertising. I found complaints online from others while trying to find a way to contact the company, yet they left the coupon offer up, long after it was brought to their attention that it wasn't working. They did not follow through with the advertising, and are ignoring complaints.
Desired Settlement: A follow through of the advertising.
Due to current large in-store retail promotions, our on-line coupon promotions have temporarily ended. They will be back on-line again and available in a few weeks when major in-store promotions have ended. Unfortunately, *** ****** was trying to obtain a coupon right in the midst of the coupons being shut-down.
I was able to get in touch with *** ****** and offer her complimentary product for her frustration and trouble. She was satisfied with that resolution.
Problems with Product/Service
Read Complaint Details
Complaint: I asked the pharmacist at ******* if this ******** was safe to take for night sweats and he said yes and also recommended the menopause weight management one as well. I took the crap as directed and started bleeding from it. I contacted the ******** *ebsite and told them about it, and a week or two later someone contacted me and said to try one more box and see if it made a difference . It not only DID nothing to help my night sweats or loss of sleep( it was supposed to help you sleep better as well), but my bleeding never stopped( and still is going on)I bought two boxes at $7.97 each for the night time and 1 box of the weight management one at $16.97. I contacted the same lady again and she asked for all te numbers off the boxes and the prices and said they were sending me a refund as well as letting the makers of the product know that it caused me to have bleeding. So I threw out the empty boxes and awaited my refund, which to this day, one and a half months later still have not recieved!!!
Desired Settlement: I want my money back like the customer service rep told me. I have contacted them via email several times since and they do not respond, plus sent emails to their corporate office and also got no response.This is just rude!!!
To whom it may concern,
My apologies for not responding to the email regarding this complaint. Simply, from the Subject Line, I thought it was a BBB Newsletter. The Subject Line copy is so long that I only read "You have a new message from the BBB serving Connecticut..." My suggestion would be in your email Subject Line to start with the word "Complaint to the BBB regarding your Business". That would have gotten my attention.
I will immediately begin to investigate this. We check website emails from consumers a number of times throughout the day, and have a policy to respond within 48 hours. I will get back to you as soon as possible.
Director of Marketing Services