BBB Business Review
BBB Accredited Business since
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Veterans Advantage's mission is greater recognition, respect and rewards for those who serve the country in the U.S.Armed Forces during any period of service, and in any branch of service. Members include those who have served inArmy, Navy, Marines, Air Force, Coast Guard, National Guard, Reserve, and State Defense Forces, and their families.Family members may enroll for Veterans Advantage benefits if they are the spouse, father mother, brother, sister, sonor daughter of the Servicemember, whether living or the deceased. The company has established new benefits fromFortune 500 corporations and travel and retail industry leaders as a thank you for service to the country. VeteransAdvantage partners agree to market and verify eligibility for these new savings offers with the VetRewards Card.
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A BBB Accredited Business since
BBB has determined that Veterans Advantage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Veterans Advantage, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 20 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||20|
Additional Complaint Information
BBB, in its three year reporting period, has received consumer complaints concerning full membership charges being applied to consumers' credit cards prior to the end of the thirty (30) day "free" trial period.
Veterans Advantage responded to complaints by stating that consumers who select to have the $4.95 processing fee waived bypass the thirty (30) day trial period. By doing so, those consumers enroll directly into the membership club, thereby creating an immediate full membership charge to their credit cards.
Veterans Advantage resolved complaints brought to its attention by BBB by providing refunds.
On March 31, 2008, Veterans Advantage representatives met with BBB staff to discuss the company's programs, as well as advertising modifications the company is making to address underlying causes of consumer complaints filed with BBB.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. H. Scott Higgins, CEO Mr. Roy Asfar, VP, Marketing Ms. Rebecca Martin, Administrative Manager
Veterans & Military Organizations Civic and Social Organizations (NAICS: 813410)