BBB Accredited Business since
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The Specialist Cleaning Service offers eco friendly pet safe solvents for carpet cleaning, floor striping / waxing, window cleaning, upholstery cleaning, power washing, yard clean ups, junk removal, hardwood floor polishing, office / janitorial cleaning, grill cleaning, pre/post construction clean ups. Their specialty is in water boat carpet and upholstery cleaning.
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A BBB Accredited Business since
BBB has determined that The Specialist Cleaning Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Specialist Cleaning Service include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Michael Marsico, Owner Mr. Frank Marsico
Upholstery & Carpet Cleaning Deck Cleaning & Sealing Solvents Carpet & Rug Cleaners Floor Waxing, Polishing & Cleaning Janitor Service Window Cleaning Junk Removal Post-Construction Clean Up Tile & Grout Cleaning Carpet and Upholstery Cleaning Services (NAICS: 561740)
14 Howard Ave #1
Norwalk, CT 06855 (203) 981-8199 Directions
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Additional Phone Numbers
- (347) 746-1113(Phone)
- (914) 214-1116(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Failed to honor Groupon certificate for rug cleaning 2 rooms and a hallway. After re-scheduling 2x before, each time they cancelled and didn't show up This company and the owners are un-professional and put me through a lot of work having to move furniture and last minute their cancelling. When they finally showed up, they said they did my husband's office rugs a year ago and he was not happy with them, so he refused to do the job that I had paid to have done. This was a different area and I had additional work for them, and the said call Groupon for a refund, they are not honoring the voucher.
Desired Settlement: I want others to be warned about the inconvenience, and poor service of this company.
Business Response: Business Response /* (1000, 5, 2013/04/29) */ We apologized to the client for the cancelations, and I would like to address these issues first. The first time we had to cancel was due to the passing of a family member in Virginia, I would hope anyone would understand that family is important and that we had to cancel to attend the funeral. We did explain the reason why we had to cancel the job. The second time we had to cancel was due to vehicle issues. We called to let her know we were having issues, we were going to offer a later appointment in the day but when I called she did not answer and did not have voicemail service for so we could leave a message. She then called back later in the day, and by that time we had already scheduled other jobs in other areas. The client explained to us she was outside and did not hear her phone ring. We did refuse service and explained that Groupon, which who she had bought the coupon from would give her a refund or credit. we did clean carpets in her husbands home office 2 years ago, which is at the same address as her home, they DID NOT pay us for invalid reasons. Our company protocol is to walk each job after we are done so we can address any issues and assure customer satisfaction. When we walked the job with her husband he said he liked the job. As we were writing out the receipt he became hostel with us and said his wife would not like the job and that he would not pay, we thought this to be odd as he said he liked the job we completed, he argued with us for several minutes. We knew we would not get paid, and threat was made he would cancel the check anyways. ***** the co-owner declined the job for the reason of non-payment for prior services.
|9/10/2012||Problems with Product/Service|