BBB Accredited Business since
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City Automatic Transmission Service offers service of automatic and standard transmissions, foreign and domestic.
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A BBB Accredited Business since
BBB has determined that City Automatic Transmission Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for City Automatic Transmission Service include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Thomas Bazzano Sr., Owner
Transmissions - Automobile Auto Services Alternators & Generators - Auto Repair Auto Diagnostic Service Auto Repair & Service Brake Service Radiators - Automotive Automotive Transmission Repair (NAICS: 811113)
140 Industry Lane
Waterbury, CT 06704 (203) 756-1124 (203) 757-6656 Directions
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Additional Phone Numbers
- (203) 757-6656(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: This business had my car for almost a month to fix a transmission problem. A job that should have only took them a week at the most to complete. Once my car was finally ready , when I went to pick up my car from them, my car had significant damage to the back bumper and the driver side rear. Damages that were not there when they picked up my vehicle. I spoke with 2 people named **** and ***** (***** is the daughter of the owner of the shop) whom both denied to reimburse or fix my vehicle in any way even though I have a receipt that indicated that my car did not have any of these damages prior to them receiving it. The next day I went back to the business to request to see cameras. I also requested to get their insures information, owners information and to see their protocol and procedures book,they denied me all that information that I had requested and completely refused to help me in any way, shape or form.
Desired Settlement: I desire that they either fix and/or pay for all the body damages that they caused to my vehicle while in their possession.
CITY AUTOMATIC TRANSMISSION
*** ******** **** ********** *** ***** ************ *** ************
March 27, 2014
To Whom It May Concern:
City Automatic Transmission is an independently owned and operated business started in 1963. For the past thirteen years in a row the ********* ******** has recognized us as the “Best Transmission Shop”. This is due to our prompt and cost effective work ethics. Finally, an important indicator of any business’ character is its standing with the Better Business Bureau. We have earned an A+ Rating and are proud to have been in such good standing for many years.
******** ***** called to have her 2011 ****** Altima towed in on Monday, February 17, 2014 after a pretty significant amount of snow had fallen. Evidently she got stuck in the snow and the car no longer moved. ******** told me that she had an extended warranty and I let her know that I would work with them. Once her car got here we logged it in and part of that process is checking around the car for preexisting damage and noting it on her repair order. We noted the driver side rear quarter in the rear was damaged, the roof had dents in it and the windshield was cracked all the way across.
I spoke with ******** and told her we could see a hole in the transmission case indicating an internal gear had let go which is consistent with spinning the wheels in forward and reverse when you are stuck in the snow. I also asked her to come down and sign the repair order or for her CDL# to authorize tear down. When she came down I let her know that when working with an extended warranty company the repair turnaround time is longer than if she paid for the repair out of pocket because they have certain guidelines they want followed. Depending on the repairs sometimes they send an adjuster out to inspect the vehicle and that I have no control over the time table. In ********'s case the warranty company decided to supply a used transmission which was shipped in from one of their own vendors. Consequently I could not install it until it got here, feeling bad for her I waived her deductible so she could use it towards a rent a car because only 3 days was being reimbursed by the insurance company.
******** came to pick up her car the day after the repairs were completed. I went over her repair order with her, and as previously stated the info was on the repair order. ******** came back in shortly after and said there was damage on her car. The damage she pointed out to me was part of the driver side rear quarter. I looked at the repair order and part of the information on it was entered by **** so I told her I needed to talk to him about it, he was due into work in about an hour. ******** took her keys and left her car but called later in the afternoon and spoke with ****. **** confirmed that the damage was there as stated on the repair order when her car was towed in.
When she came back the next day with her uncle we spoke again, I reiterated the damage was on the vehicle when it came to our shop. Her uncle asked to see her tow bill and I gave him a copy. ******** asked to see our “protocol and procedures book” and to see our cameras, and I told her we are a small personalized business employing 6 people and we communicate with each other constantly throughout the course of the day. We also do not have cameras; however we do have several signs posted throughout our office area stating that we are not responsible for theft or damage which have posted there for years.
During our conversation ******** asked what she should do and we suggested she call her insurance company because we believe the damage was already there when it came to our shop. At no time did we refuse to help her or deny her any information.
When I was asked about my insurance information I did tell her to have her insurer contact me and I would give them whatever info they needed however I do not believe the damage was done here it was on the car when it was off loaded here.
Enclosed is a copy of ******** *****’s repair order and tow bill.
CITY AUTOMATIC TRANSMISSION
*** ******** **** ********** *** ***** ************ *** ************
April 11, 2014
To Whom It May Concern,
******** came to pick up her car the day after the repairs were completed. I went over her repair order with her, and as previously stated the info was on the repair order which was filled out by me and the other office person ****. When ******** returned, we went back over it all and she said “I know about that damage; it is from when someone kicked my car”. She then proceeded to show something to me underneath the bumper that I could not see unless I knelt on the ground and looked under her car. I believe she did that damage when she got stuck in the snow, there was a piece of the plastic bumper missing. It looks like she must have hit something while moving her car forward and backwards. When you look at the vehicle dead on you cannot see it unless you kneel on the ground and look under the bumper which leads me to believe that she knew the damage was already there and it was preexisting.
We suggested she call her insurance company because we believe the damage was already there when it came to our shop. At no time did we refuse to help her or deny her any information.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|8/7/2012||Problems with Product/Service|
|1/9/2012||Problems with Product/Service|