This business is not BBB accredited.
Phone: (203) 208-3947 View Additional Phone Numbers
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Nordika Travel is a travel agency specializing in travel to Iceland and the Arctic and the Nordic Region. The business services include but are not limited to standard and tailor made self drive tours, escorted tours, adventure activities, like volcano and glacier hiking, northern lights exploration, whale watching, photography tours and more.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||11|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Atli Gudmundsson, Co-Owner Mr. Brynhildur Sverrisdottir, Co-Owner
Tours - Operators & Promoters Travel Agencies & Bureaus Online Travel Agency Travel Agencies (NAICS: 561510)
Alternate Business NamesAll Iceland LLC
THIS LOCATION IS NOT BBB ACCREDITED
Branford, CT 06405 (888) 528-2591 (203) 208-3947 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 528-2591(Phone)
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I contracted with All-Iceland LLC for an 8 day tour of Iceland for myself and husband. Deposit paid September 2012 of $400.00. Remainder paid January 2013 $1608.00. Trip was to begin February 23RD, leaving from BWI, continuing to New York and then on to Iceland. Actual tour started February 25th, 2013. All emails from ****** (agent?/ owner?) stressed we were to secure our own air transportation and travel insurance. (Both of which we did) We were at BWI airport Sat. Feb 23rd several hours early, luggage checked, boarding passes in hand when agent asked to see our passports again. We ere then informed we would not be able to board because Iceland requires passports to be valid 90 days after date of entry into their country. This meant our passports had to be valid until May 24th 2013. Our passports were valid until May 4th 2013. Even tho we had a return ticket for March and proof of an 8 day tour, we were not allowed to board. Several times in emails, agent ****** discussed erroneous dates and I would respond with corrections. Never was there any mention of any passport requirements/ stipulations. Company websites stresses " we specialize only in travel to Iceland-owned and operated by Icelanders, living in U.S. We know our native country." Also,"we will advise you of any changes that are fundamental to the contractor which we believe will affect your holidays". The travel agency will not refund our money- only offer was to re book us at 40% discount-- and even with that- which we considered- air transportation was not possible- sold out. We feel the company is selling a product -tours to their country. We have never been there. We honestly feel they "dropped the ball". Had passports ever been mentioned. we had plenty of time to rectify. As it stands, we have lost all tour monies, airfare and trip insurance for a total of $3,757.00. We would request a credit back to our credit card for $2,008.00. (initial cost of tour paid to All- Iceland) Thank you. Product_Or_Service: 8 Day Tour of Iceland
Desired Settlement: We would like All- Iceland LLC to credit our Visa card $2,008.00 in full
Business Response: Business Response /* (1000, 5, 2013/03/28) */ Contact Name and Title: ****** ******, Manager Contact Phone: XXXXXXXXXX Contact Email: *****@***********.com ** are grateful for the opportunity of presenting our point of view in this matter. This complaint is about passport issues. All Iceland did not sell or advice the client about the flights or travel to and from Iceland. Iceland is a part of the Schengen treaty for passport control and there are no specific rules for Iceland. To clarify. The client purchased a land based package beginning and ending in Iceland. Travel to and from Iceland was arranged by the client herself. The client Mrs ** had booked this package with another travel company when she found the same package at a cheaper price with All Iceland. Mrs. **booked the package with All Iceland after having investigated this on the internet. Mrs ** had obviously investigated the flights herself as she never asked All Iceland to help her arrange the flights. All Iceland is not a flight specialist but can help book direct flights to Iceland through our air fare specialist. Mrs. ** booked her own flights and never informed All Iceland about the flight details. Mrs ** sent an email and stated: â€žI understand the flights are my responsibility". For booking a land based package there are no passport requirements. The client herself is responsible for being at a certain place in Iceland at a certain time to join â€žthe group" for the escorted tour. The client was sent information about practical information, such as currency, how to dress, restaurants, travel itinerary and so on. There was not a specific discussion about passports requirements as the flight travel arrangements were purchased elsewhere. The client was also sent a direct link to All IcelandÂ´s terms and conditions where there is information about passports requirements for US citizens travelling to Iceland. This link was sent to Mrs. **in September. Iceland is a member of the Schengen treaty which is adhered to by 26 European countries. Iceland does not have any specific passport requirements that other European Countries do not have. Passengers entering from any of the Schengen member countries do not need a passport to enter Iceland. Many of our clients visit Iceland on their way from another Schengen country which in that case no passport is needed to enter Iceland. All Iceland is not always familiar with clients nationality nor travel arrangement and we do not give out specific information about passports or Visa requirements as they are so different depending on the travellers nationality and departure country. All Iceland does not receive any information from authorities when passport/visa requirements change and it is always the travellers responsibility to have a valid passport fulfilling the visitors countryÂ´s requirement. It is very regrettable that the traveller in this case was unable to board the plane as her passport was not valid 3 months beyond estimated departure date from Iceland. It is totally beyond our understanding why Mrs. **has chosen to complain to BBB about her passport issues as All Iceland had nothing to do with her travel arrangements TO or FROM Iceland. After the incident, All Iceland tried to help her by offering a 40% discount of the next available trip. ** convinced our partner in Iceland to give Mr. and Mrs. **a priority on their waiting list for the trip commencing on March 15. However Mr. and Mrs. ** did not manage to travel to Iceland because their air fare provider was unable to reschedule the flights for them. ** have no idea who their air fare provider is, but we would like to point out to Mrs ** that normally she would have the right to have the airport taxes and other taxes associated with the flight tickets refunded. As a gesture of goodwill even though we have no obligation to do so, All Iceland has offered the client a rebate of 40% towards a new land based package and this offer is valid throughout 2013.