BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Chainsaws Unlimited, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chainsaws Unlimited, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. David P. Blersch, President Ms. Kathleen A Blersch, Secretary/Treasurer
Tools - Power Actuated Lawn Mowers - Sharpen & Repair Log Splitting Equipment Snow Removal Equipment Generators - Electric Generators Generators - Maintenance Machine Tools Machine Tools - Repair & Rebuild Blowers - Outdoor Gas Power Equipment Lawn Mowers Saws Tools - Cutting Tools - Electric Hardware Stores (NAICS: 444130)
Method(s) of PaymentVisa, MasterCard, American Express, Cash
588 Main St S
Southbury, CT 06488 (203) 264-0808 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I called Chainsaws Unlimited as was told that it cost $170 to change the oil and sharpen the blades on my tractor. Three weeks later they returned the tractor with a bill for $455. At that point I called them and asked what the additional charges were for and was told the tractor required some additional parts and work. When I asked them why they never called to authorize the additional work I was told that they do not have to call me to authorize the additional work. I did not want the additional work done because I did not want to spend that much money.
Desired Settlement: I was told that it cost $170 to sharpen the blades and change the oil on my tractor. That is all of the work that I authorized and all the I am willing to pay.
******* states that he was told his cost for an oil change and blade sharpening would be $170.00. Perhaps he misunderstood but our seasonal special rate for this work is $179.95. Everyone here quotes that price for anyone that asks. Any parts that need replacing are extra and pick up and delivery back are extra. ****, the owner of Chainsaws Unlimited talked to ******* before his tractor was delivered back. He explained the bill and the fact that it was not running when we picked it up. It had to be pushed on the truck when we picked it up. He also explained that the blades were worn out and couldn't be sharpened safely, so we replaced them. The extra work was required to make the tractor run. We had thought he was ok with the work done as he told **** he would send a check so we returned the tractor to him in good faith that he would send a check. We have sent several requests for payment and received no response or phone call from *******.
We can remove the labor charge for the additional work which amounts to $70.00 plus the tax. We can also remove the charge of .50 plus tax for the fuel stabilizer because it was well within the special offer expiration dates. We cannot remove the pick up and delivery charge as he requested the pickup. As to the mower blades; does he wish to return the new ones to us and we can give him his old ones back not sharpened? We cannot sharpen worn out blades as that causes a liability for us should someone get hurt. Please let us know if this acceptable and we can send a revised bill.
No one at Chainsaws Unlimited ever told me that the blades needed to replaced let alone called me to approved any additional work. All I was told was that they had ordered parts for the tractor and that they were waiting for them to come in. I did not find out that they replaced the blades and the solenoid until I received the bill for $455.
Bottomline is that no one at Chainsaws Unlimited every contacted me to approve any work on the tractor above $179. I did call before having the work done and was told that it cost $179 to change and oil and sharpen the blades. Then I get a bill for $455. ANY CHARGES ABOVE AND BEYOND THAT AMOUNT NEEDED TO BE APPROVED BY ME PRIOR TO DOING THE WORK. This is what my attorney told me and this is what the State of *********** Department of Consumer Protection told me.
When I called about the bill, the person I spoke to told me that they did not have to call me approve the additional work and that laws that apply to automobile repairs do not apply to tractors repairs. According to the Department of Consumer Protection this is not the case and that statement was false and misleading. There are several consumer protection laws at the state level that require repair shops to approve any and all work above the original estimate in advance regardless of whether or not its tractor repair or automobile repair.
Either this was a bait and switch situation or someone just failed to call me in advance to approve the additional work. Regardless they violated a Consumer Protection Law and I'm not paying any amount above $179. I am fully prepared to litigate the matter if necessary.
Attached is a new invoice reflecting the $179.95 plus $45.00 pick up and delivery charge and State of ** sales tax. Please send payment to *** **** ** ****** *********. We do object to the bait and switch comment. We have been in business in this community for over 32 years. We would not have lasted this long if our customers were not treated fairly. We apologize that our mechanic did not call you before repairs were made.
Chainsaws Unlimited, Inc.