BBB Accredited Business since
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Building Concepts, Inc. offers home design, replacement windows, Four Seasons sunrooms,sky lights, solar systems.
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A BBB Accredited Business since
BBB has determined that Building Concepts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Building Concepts, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dimitritos "Jim" Kirtopoulos, President Ms. Leah Monaco, Office Manager
Sunroom & Solarium Design & Construction Windows Home Design & Planning Storm Windows & Doors - Repair Home Improvements Patio, Porch & Deck Enclosures Siding Contractors Skylights Construction & Remodeling Services Basement - Remodeling Windows - Installation & Service Residential Remodelers (NAICS: 236118)
302 E Main St
Branford, CT 06405 (800) 416-2182 (203) 643-0091 Directions
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Additional Phone Numbers
- (800) 416-2182(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Wednesday, July 9, 2014 our 4-season sunroom began flooding. Water was pouring down the wall from the roof and onto the sunroom floor. First thing Thursday morning I called Building Concepts to have them come out and repair the roof. (The roof had already been "repaired" exactly 1 year prior) It is now August 12, 2014 and I'm still waiting to have my roof repaired. I've called every week for the past 5 weeks, spoke to someone each and every time and have been promised that someone would get back to me ASAP and NEVER has anyone returned my phone call!! During my phone call last week I was even told that copies of my previous phone conversations would be left on the owner's desk and that he would be the one to call me back. Still no response!! We've spent the last 5 weeks with a tarp on our roof and towels on our floor to try and manage the problem. The lack care and concern for your customers is disheartening. Maybe it is time you focus on improving customer service!
Desired Settlement: I would like my roof repaired properly and free of charge. Given the amount of time I've had to deal with this situation, the number of phone calls I've made and the lack of customer service, I hardly think this is asking a lot. Make this situation right!!
Business Response: This is a response to the compliant from Mrs ********. Building Concepts did follow up with the proposal unfortunately it took a while to find the work order that was completed the year before. The work order that was completed the year before was for gutter repair work on the sunroom and had nothing to do with the leaking roof. Once this old work order was found an estimate was sen to Mrs ******** via email she called our office when she received the email and was upset on why it took so long to get the estimate. I explained to her I didn't not want to charge her for work if we did it the previous year however I explained it was a completely new area of repair. I am not quite sure why Mrs ******** is complaining about work that she does not want to pay for. Please see attached files in reference to the original repair and the contract that was emailed to her.
Problems with Product/Service
Read Complaint Details
Complaint: I had a sunroom installed by building concepts. The project was completed on June 17, 2013. A week and a half after completion two other contractors pointed out issues with this sunroom. The gap in the ceiling and the dent in the roof.The project manager was contacted and he said, I know theres a gap in the ceiling, the dent in the roof we can't fix youll have to live with it. I had to ask him to repeat his self and he said the same thing. He went on to say if the panel is flawed it should be placed on the roof side were it cant be seen. He said he would come out and take a look at it, he has not followed up thus far. Product_Or_Service: sunroom Account_Number: #XXXXX_XXXXXX
Desired Settlement: I would like to have the dented panel removed or replaced, if at all possible I would like the ceiling sealed.
Business Response: Business Response /* (1000, 5, 2013/07/11) */ Contact Name and Title: ******************** mgr. Contact Phone: XXXXXXXXXX Contact Email: ***************@********* Hello, My name is ***** **************. I am aware of the situation that ****** ****** has presented to me via phone call. I did let her know that we will set up a time to look at the items needed to be addressed, as well as a sliding door issue she would like us to look at. Due to the uncontrollable weather the week she called, it has delayed me in setting a time with her. I followed up with a phone call, and left a voice message to set up a time to look at items mentioned. I did not state that she would have to "live with it". I explained to her that there is no remedy for a dent in the aluminum, however the panel can be replaced. There are also a number of other contractors working on the project, not affiliated with my company working inside the house. Not saying they dented the panel, but I know hen I shook hands while standing inside the sunroom, received her final check, asked her if she was happy with the work completed, which she replied YES, there was no dent on the ceiling. I did notice while I was there a slight opening in seam of roof panel, which I stated to her could be a slight defect in aluminum and if it was continuous from front to back, may have to be replaced. I was to inspect this as well the next time I met at job site. It is very unfortunate that we have had a clean record with the BBB, and something like this, which I was aware of, has now put a bad complaint on our record. I would like, in any way possible, to have this removed once I meet with the client to resolve issues. We are member in good standing with the bbb.