BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Sidetex Co., Inc. offers siding: Everlast polymeric siding, Generations insulated siding, Kaycan vinyl siding, roofing, replacement windows, fiberglass and steel entry doors. They also are a complete kitchen and bath design, installation and remodeling company. Sidetex serves Southern CT and the Shoreline.
Request a Quote
A BBB Accredited Business since
BBB has determined that Sidetex Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Sidetex Company, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Paul Knapp, President Mr. David Knapp, Vice President
Siding Contractors Windows - Installation & Service Doors Doors - Installation Windows Kitchen & Bath - Design & Remodeling Basement - Finishing Gutters & Downspouts Home Improvements Siding Contractors (NAICS: 238170)
89 State St
North Haven, CT 06473 (203) 640-0114 (203) 239-3399 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (800) 274-8490(Phone)
- (203) 640-0114(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My complaint involves the sales representative. He doesn't communicate consistently with either the contractors or homeowners. The contractors didn't know what size the job was and a dumpster was not ordered and that delayed our start. We were told that recessed lighting would probably not have to be moved, but the installer said it was necessary. Then, the electrician moved all our lighting and we were nonchallantly given an excess bill for this work. The bill had to be negotiated. We did not receive communication about the countertop install, as one length was severely pitched. We were told by the designer that it was because our floor was uneven attention. The installer had to make adjustments after we brought it to SideTex. When the contractors put in the sink and counters, he was supposed to give the plumber the faucet, and never left it for him. We had to wait about two weeks until we had a full running sink after the counter was in. In fact, the sales representative told us we were lucky that he gave us a running faucet, as he was going to make us wait until December 26, when our dishwasher came. He didn't order enough tile, or enough flooring, so only part of the job could be done until the shortage arrived. We told him that there were gaps and holes left on the job and it was never fixed. Also, parts were misordered and/or ordered in excess which increased our job cost. He is lax and doesn't really care once he gets his money. There is no "check off list", and even now, 2 weeks after the last visit, we have sticking drawers in many areas. I wouldn't recommend SideTex for remodeling a kitchen unless you have one of the Sidetex owners take care of the job.
Desired Settlement: We would like to have a third party review the job. This can be another representative from Sidetex to comment on our complaints, give us resolution.
We were having server problems for sometime until recently.
I was not aware of any complaints from the LascarI, but will contact them and do everything in my power to resolve any outstanding issues.
I will be happy to personally meet with the Lascari's upon my return to CT mid April.
Again, thank you for for bringing this to our attention.
By the way, please make sure any future BBB email communication is sent t* *****************
Customer Reviews Summary