BBB Accredited Business since

American Institute

Phone: (860) 947-2299 Fax: (860) 947-2290 View Additional Phone Numbers 99 South St, West Hartford, CT 06110

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American Institute offers instruction in programs like: Administrative Office Professional, Computers, Networking & Security, Dental Assisting, Medical Assisting, Medical Coding and Billing, and Diagnostic Medical Sonography.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on American Institute
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 29, 1997 Business started: 09/01/1924 Business started locally: 09/01/1924 Business incorporated 10/13/1976 in CT
Type of Entity


Business Management
Mr. Christopher Coutts, Chief Operating Officer Ms. Kim Colbert, Campus President Ms. Christine Palmer, Vice President of Marketing Mr. Stephen Schwartz, CFO Mr. Kevin Zorda, Dean of Studies
Contact Information
Principal: Mr. Christopher Coutts, Chief Operating Officer
Customer Contact: Mr. Stephen Schwartz, CFO
Business Category

Schools - Academic - Colleges & Universities Schools - Academic - Special Education Schools - Business & Vocational Computers - Training Educational Consultants Colleges, Universities, and Professional Schools (NAICS: 611310)

Alternate Business Names
Fox Institute of Business, Inc.

Additional Locations

  • 99 South St

    West Hartford, CT 06110 (860) 947-2299 (888) 387-5260


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2014 Problems with Product/Service | Complaint Details Unavailable

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

2 Customer Reviews on American Institute
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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