BBB Accredited Business since
Phone: (203) 332-2577 Fax: (203) 876-0659 63 Seabreeze Ave, Milford, CT 06460
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Rick's Roofing & Siding, LLC offers roofing, siding, replacement windows, and home improvement services.
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A BBB Accredited Business since
BBB has determined that Rick's Roofing & Siding, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Richard W. Crans, Member/Owner
Roofing Contractors Siding Contractors Windows - Installation & Service Windows - Vinyl Gutters & Downspouts Roofing Contractors (NAICS: 238160)
63 Seabreeze Ave
Milford, CT 06460 (203) 332-2577 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Ricks Roofing had replaced our roof in May. When the roof was replaced, there was debris in the family room from one of the skylights. I mentioned this to the owner Rick during installation, but he said if there was an opening it would have been sealed. In early July, after heavy rainstorms it was apparent that there was a leak. My roof and ceiling had never leaked before. When Rick addressed it, he stated he is not responsible for anything in the interior of the home and that I had a faulty and cracked skylight. I took a look in and out and the skylight looks fine, I don't think it was insulated and sealed and that the roof was installed properly around the skylight. They did come out and state that they repaired and sealed the skylight, however this should have never happened and they should paint and repair the ceiling inside too. If the skylight is cracked now, that should also be replaced as they never told me anything about the skylights prior, during or after the job until I had a leak.
Want to explain both to BBB and to ***** ***** both what happened and the time line.
On May 1st 2015 Rick's Roofing stripped and re-roofed home on ** ********** ****** ********** *** We used all top of the line materials with roofing system.
Not only met local codes, but also met all new home insurance company regulations, which most roofers do not. Rick's Roofing also did extra work without charge.
On July 8th 2015 ***** ***** called regarding a leak on the skylight on her home. She explained that her son had noticed a leak in her home. ***** explained that her
son saw a leak from the glass on the skylight while she was away on **** ***. Also said that she hardly ever goes in that room, so may have not noticed it herself.
***** said that she really was not sure what happened with her leak. I am much more aware than the home owner, but should not be so.
On July 10th a crew was sent out and found that the skylight itself (nothing to do with the roof) had many cracks and spaces in the skylight itself. The crew did seal and caulk
the best they could do on the old skylight. The glass on the skylight was so old as it was pulled from the frame. But we sealed anyway at not cost to customer.
I did call ***** ***** again just three day's after her first call. Explained that her skylight is over 25yrs old, that if not replaced soon, and let go through the winter, out free repair
will probably not last. Gave the price that would have been from the start of $750.00 to replace the old 25yr skylight. Again Rick's expects our free seal on the skylight to last for a short
time, but advice to replace as very old and very damaged. On 7/16/15 ***** did agree that she was aware of the age and condition of the current skylight.
Really do not know where to go from now. But customer needs to know that "They , are responsible to protect the home and cover, if necessary with tarps, to keep their property safe.
After all it is there home!
Sealing it would have been the least bag could be do e seeing he roofing company created this problem. I also had a second opinion and hat skylight is not cracked. It's leaking off the edge.
Very sorry and is good customer. Will call and go out to see.
Customer Reviews Summary