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Connecticut

This Business is not BBB accredited

MJT Enterprises, LLC

Phone: (860) 346-0044 Fax: (860) 632-2019 View Additional Phone Numbers 362 Industrial Park Rd Unit 2, Middletown, CT 06457 http://www.mjtexteriors.com View Additional Web Addresses

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Description

MJT Enterprises, LLC offers home improvements, specializing in roofing, siding, windows, doors and gutters.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for MJT Enterprises, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MJT Enterprises, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 28, 2005 Business started: 06/01/1995 Business started locally: 06/01/1995 Business incorporated: 06/11/1999 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael J. Turner, Owner Ms. Maria Turner, General Manager
Contact Information
Customer Contact: Ms. Maria Turner, General Manager
Principal: Mr. Michael J. Turner, Owner
Business Category

Roofing Contractors Siding Contractors Construction & Remodeling Services Remodeling Services Windows - Installation & Service Doors - Installation Windows & Doors - Installation & Service Windows - Repairing Building Construction Consultants Contractors - General Contractor - Remodel & Repair Doors - Repair Gutters & Downspouts Home Improvements Roofing Contractors (NAICS: 238160)

Service Area
Connecticut.
Alternate Business Names
MJT Exteriors

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    362 Industrial Park Rd Unit 2

    Middletown, CT 06457 (866) 346-1689 (860) 346-0044 (800) 896-4116 (877) 360-5044

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 896-4116(Phone)
  • (866) 346-1689(Phone)
  • (877) 360-5044(Phone)
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Additional Web Addresses

  • http://www.mjtenterprisesllc.com
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Complaint Detail(s)

8/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: MJT Enterprises installed gutters in our condos, but failed to do a decent job. I am trying to contact them for four (4) weeks to do a repair/fixing, but did not even had a phone call back. Because of the incomplete job that MJT did, the gutters are not connected to the house and the leaks are ruining our deck and the furniture on it. Needless to say, we can't enjoy the deck, because of the gutters can come down any times. Here are the words from MJT Enterprises website, that I consider as false advertising."Workmanship WarrantyWe've worked with numerous residential customers throughout the Connecticut and New England area. We've successfully completed hundreds of home improvement projects. And every project has been delivered on time, on budget, and with the award-winning MJT Exteriors' standard of excellence. We also lead the industry in customer service, and have been recognized for our work and dedication."

Desired Settlement: I would like MJT fix the problem, while I am home.

Business Response: We at MJT Enterprises apologize for the frustration **** ******** has experienced over they gutter situation. We did however try to contact the client on several occasions to set up a time to complete the repair while she was home as requested. The situation became a bit of "phone tag". We eventually were able to connect and have since made all the necessary repairs to the gutters. Again we apologize for any inconvenience this may have caused our client. Thank you. 

Consumer Response:  
Better Business Bureau:

 
The business did not call me and the mentioned "phone tag" is a lie. I was calling to the business 2-3 times daily and finally they fixed the problem. Thank you BBB for the help. 

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,
**** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.