Business ProfileforC M Property Management

C M Property became the new HOA management company of *** ******** ******* around July 2022. I am a unit owner at *** ******** *******. Upon taking over from the old management company, they changed instructions on how to pay HOA fees. This correspondence never reached me, as well as any follow-up correspondence alerting me to late fees incurred due to non-payment of HOA fees. I had previously had my HOA fees on auto-pay so was not aware that there was an issue. C M only alerted me on Sep 26 that I had an outstanding balance of $797.68 including a late fee of $35.35. Upon being alerted, I immediately paid outstanding association fees but asked that they remove the late fee. C M refused, despite the fact that it is due to their poor correspondence that I never received instructions on how to pay association fees in the first place. Furthermore, by fact that they contacted me via email to alert me on outstanding balances show that they clearly knew how to get in touch with me in the first place. This is inappropriate and exploitative, and I ask that they refund the $35.35--not because it's a large monetary sum by any means, but out of principle.