BBB Accredited Business since
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My Pet Chicken, LLC offers baby chicks, chicken coops, accessories, books and free "how to" information, plus gifts and rooster decor.
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A BBB Accredited Business since
BBB has determined that My Pet Chicken LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for My Pet Chicken LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Derek Sasaki, President Ms. Traci Torres, CEO
Poultry Equipment & Supplies Farm Supplies
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I am an educator in a school with limited funding and decided to take our chances with mypetchicken.com for our annual order of fertilized chicken eggs for a change since they advertized to be friendly to educators. We did recieve our order on time, 30 minutes before dismissal and holiday mind you but recieved. Now I have experience with hatching chickens in my classroom and have had increasing success doing so until I noticed the products were not responding, I called numerous times and was on hold for 20+ minutes on my cell phone during my lunch hour and ancillary, but yet never recieved a live person. I finally decided to leave a message to let them know that these eggs...yeah NO activity in any of the 48 sent! The website quaranteed at least 15 of the 48 to hatch, and now our Kindergarten class is out a $107.28 and NO chicks. When a live person finally contacted me I let them know of the situation and they were very clear to say they could do no more than give us 50% OFF our next order but that we would still have to pay shipping (now the website clearly says FREE SHIPPING to educators). She also instructed me to keep the eggs in the incubator till Day 26, which I did and on Day 26 I sent them an email with the picture of the Day 26 inactive DUD eggs, but have recieved no response from them. Product_Or_Service: 2/25/13 Order_Number: XXXXXX
Desired Settlement: DesiredSettlementID: Refund All we ask is for at least some sort of refund of half or at least send us another order even if its half. These are not unreasonable and the whole point is to give our students a memorable experience, which mypetchicken has taken away from them.
Business Response: Business Response /* (1000, 5, 2013/04/05) */ We initiated a reshipment of fertilized hatching eggs to Mr ******. The process was in the works before she filed the complaint, but it took us a few days to work out the logistics.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|9/13/2011||Problems with Product/Service|