BBB Accredited Business since
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My Pet Chicken, LLC offers baby chicks, chicken coops, accessories, books and free "how to" information, plus gifts and rooster decor.
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A BBB Accredited Business since
BBB has determined that My Pet Chicken LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for My Pet Chicken LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Derek Sasaki, President Ms. Traci Torres, CEO
Poultry Equipment & Supplies Farm Supplies
483 Monroe Turnpike #322
Monroe, CT 06468 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: One of their customer service reps was very rude and as a customer, I find that unacceptable. She was rude to the point that I will not be purchasing from them again and will advise others in the market to go elsewhere. I placed an order for chick feed & a coop, within half a day I contacted them via email to see about canceling a part of my order. They got back to me the next day and said that they canceled it and there was just the cancellation fee to contend with. After learning of that fee, I got back w/in the hr to stop the cancel. There apparently was a mix up since they needed my payment again because someone had canceled to whole thing not just part. No problem, I called got everything sorted out with my order and payment. I then got an email later in the day to let me know that my whole order was back on its way and I just had the cancellation fee & if I had any questions to contact them. Well I had wanted to know about the fee, so called and said "I just wanted to ask about that cancellation fee". The woman I spoke with was very short with me because her immediate response was, "No I'm sticking firm with that it's just $5". I completely get that it's just $5 but it was a simple question since everything on my part was done very quickly.
Desired Settlement: It's just $5 but I want it to be made very aware that they have rude people that work for them, where customer service is not important to them. As a business customer service should be very important. Yes they process things very quickly which is great but their customer service and interpersonal skills are lacking.
Business Response: We're sorry if *** ******* felt our customer service representative was rude. We were working quickly fulfill *** ******* request to cancel and then re-activate her order without incurring fees above the $5 cancellation fee that *** ******* agreed to (see attached). As our policy states, we charge a $5 cancellation fee if the coop hasn't left the warehouse. (see attached email.)
We feel this complaint is frivolous and ask that it be stricken from our record. We not only met our policy, but went above to pull the labelled coop from the *** truck pickup to prevent a return shipping fee. Again, we're very sorry that *** ******* misinterpreted our representative as rude.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I am an educator in a school with limited funding and decided to take our chances with mypetchicken.com for our annual order of fertilized chicken eggs for a change since they advertized to be friendly to educators. We did recieve our order on time, 30 minutes before dismissal and holiday mind you but recieved. Now I have experience with hatching chickens in my classroom and have had increasing success doing so until I noticed the products were not responding, I called numerous times and was on hold for 20+ minutes on my cell phone during my lunch hour and ancillary, but yet never recieved a live person. I finally decided to leave a message to let them know that these eggs...yeah NO activity in any of the 48 sent! The website quaranteed at least 15 of the 48 to hatch, and now our Kindergarten class is out a $107.28 and NO chicks. When a live person finally contacted me I let them know of the situation and they were very clear to say they could do no more than give us 50% OFF our next order but that we would still have to pay shipping (now the website clearly says FREE SHIPPING to educators). She also instructed me to keep the eggs in the incubator till Day 26, which I did and on Day 26 I sent them an email with the picture of the Day 26 inactive DUD eggs, but have recieved no response from them. Product_Or_Service: 2/25/13 Order_Number: XXXXXX
Desired Settlement: DesiredSettlementID: Refund All we ask is for at least some sort of refund of half or at least send us another order even if its half. These are not unreasonable and the whole point is to give our students a memorable experience, which mypetchicken has taken away from them.
Business Response: Business Response /* (1000, 5, 2013/04/05) */ We initiated a reshipment of fertilized hatching eggs to Mr ******. The process was in the works before she filed the complaint, but it took us a few days to work out the logistics.
BBB's Final Determination: Consumer accepted resolution offered by the business.