Business ProfileforF. F. Hitchcock Company, Inc

Ok where do I start. Got Home energy assessment done by FF Hitchcock and I was told I need insulation in my attic and that I have none in my exterior walls. After rebates and me having to take a home energy loan there were charging me $2500. Fine. Day of the appointment workers an hour late after my hour and a half window was up. The best part is when I called after after them being late and still not there, I was told they were right up the street and would be there in five minutes. Fast forward 40 minutes later they still are not there. I had to call back a second time. So they do the attic and the guy who did the assessment wanted to charge me $350 for an attic cover that I already have! Then they moved to the exterior walls. Well to my surprise my walls were very well insulated according to the worker. He then proceeded to tell me that he could spray and maybe get a little bit more insulation in there and they would make an adjustment to my charge. I said absolutely not. So once again, I call and speak with Jane and she promises me she’ll make things right because I told her that I would do my hot water heater. So in the meantime, they reimburse me from the loan that I took out then they send someone to look at my hot water heater. Guy tries to upsell me to the heat pump hot water heater, about $5000. So from there he gives me a quote for 50 gal and a 40 gal. The quote I got was total cost without being broken down. I asked for a breakdown in the quote and specs brand years of Warranty etc. the response was we don’t typically do that. Never got it. To me that just seems like a company who from the start tried to rip me off telling me I had no exterior insulation and now they don’t even wanna give me a broken down quote that they are trying to hide something. I put a complaint in with Evers source because it was ever their website that I used to do they set me with FF Hitchcock. I tried to give them a second chance to make things right, and they failed!