BBB Accredited Business since

Ridgefield Plumbing & Heating, LLC

Phone: (203) 438-9388 Fax: (203) 438-7500 716 Danbury Rd, Ridgefield, CT 06877

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Ridgefield Plumbing & Heating, LLC is a complete Plumbing and Heating contracting company offering residential service work, 24 hour emergency service, well pump repair/installs, water heater repair/installs, bathroom remodel and heating install services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ridgefield Plumbing & Heating, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ridgefield Plumbing & Heating, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 09, 2004 Business started: 08/06/2001 Business started locally: 08/06/2001 Business incorporated 08/16/2001 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
Phone Number: (860) 713-6300

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John E. Proctor, Member/Owner Ms. Nicole Eberhardt, Secretary
Contact Information
Principal: Mr. John E. Proctor, Member/Owner
Business Category

Plumbers Water Treatment Equipment,Service & Supplies Pumps - Service & Repair Radon Testing & Service Pumps - Dealers Pumps - Supplies & Parts Water Filtration & Purification Equipment Heating Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Additional Locations

  • 716 Danbury Rd

    Ridgefield, CT 06877 (203) 438-9388


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/19/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 1/10/2014 I called Ridgefield Plumbing & Heating to repair frozen water pipes. They came out and fixed the frozen pipes BUT also broke the handle on my shower, left 2 faucets disassembled and tipped over a bathroom heater causing a burn mark on my bathroom floor. I cannot completely turn off the hot water in my shower because of the broken handle. Another employee came out and saw the damage. He did fix one of the faucets. Since then I have called them on 5 separate days and even written a letter and no one has gotten back to me.

Desired Settlement: I would like my shower handle repaired and faucet reassembled. I would also like a partial refund of the $933.50 I paid to cover the burn mark on the bathroom floor.

Business Response:

The owner of Ridgefield Plumbing & Heating, LLC has contacted Mr. Vioni directly.  We were originally called for service on 1/10/2014 and at the time the shower valve was broken due to the freeze up which caused splitting of the valve.  Mr. Vioni was notified that the replacement parts would take 5-8 weeks for delivery because the part needed was discontinued by the manufacturer and replacements were not readily in stock.  Mr. Vioni contacted our office on 1/26/14 and we returned his call the following morning by leaving a voicemail to let him know that the parts were still on order and again it would take several more weeks before we would receive them in order to make the necessary repairs. When the employee he spoke of came out and looked at the damage he spoke of, there was no mention of a heater burning the floor and our employee and company was completely unaware of this.  When speaking to Mr. Vioni today, he considered that this may not have actually been caused by our company and could very well have been done by another person in the house.  The letter he has written has not yet been received in our office.  We have scheduled with Mr. Vioni to go back out to his home tomorrow morning to speak with him again directly and address the issues he is concerned with.  He has advised us that he will be taking care of the complaint made to the BBB today due to the miscommunication that has occurred.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.


Edward Vioni

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Ridgefield Plumbing & Heating, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)