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Hat City Pawn, LLC offers pawn brokerage services, including gold, precious metals, electronics, and musical equipment.
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A BBB Accredited Business since
BBB has determined that Hat City Pawn LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hat City Pawn LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Anthony Mineo, Partner Mr. Douglas Mineo, Partner
Pawnbrokers Sporting Goods - Retail Tools - Electric Video Games - Dealers Jewelry Buyers Coins,Stamps & Precious Metals Dealer Gold, Silver & Platinum Dealers Gold Buyers Gun Dealers Musical Instruments - Dealers All Other Nondepository Credit Intermediation (NAICS: 522298)
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BBB Complaint Process
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Additional Phone Numbers
- (203) 939-9500(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I pawned my watch at this ***** shop and during the intake process of my watch I explained to the broker that I wouldn't be able to pick my item up until 12/1/15 to which he said that was fine and he would notate the account. As it was getting closer to 12/1/15 I phoned this business to make sure we were both still on the same page. Whoever I spoke with looked up my account and said my account wasn't notated to be picked up on the first of December but he will give me until 12/5/15 to pick my item up and he said the account was now notated. I picked my watch up yesterday on 11/30/15 and the broker I dealt with provided me horrible customer service. The loan was for $250 and the finance charge was $50 so I had $300 cash to get my watch back. To my surprise there was an additional $35 tacked on to the finance charge because he said I was late picking up the watch. I explained to him that at the time I had originally came to the store to get the loan I was NEVER told at ANYTIME I would have to pay an extra fee for picking up my watch on 12/1/15 even though I picked it up on 11/30/15. So then he threatened to keep my watch because he said I was late picking it up and said in his words (quote on quote) "that if he wanted to be a real DICK he could charge me an extra $50 dollars). So I was at his mercy with the way he treated me because I was afraid he was going to keep my $1700 watch. So instead of it costing me $300 it ended up costing me $335 on a $250 loan for 40 days. Thats 34%! Are you kidding me? I feel like I was ripped off and this was some kind of bait and switch type of transaction.
Desired Settlement: I want a refund check mailed to me in the amount of $35 because I was never informed of ANY extra charges at ANYTIME for picking up my item on the 1st.
Business Response: Customer signed an agreement stating they had 30 days to loan and redeem their item. They picked it up outside that thirty days which was acceptable to us but they were going to be charged a late fee. Customer was irate and rude about the transaction. We tried to help them by extending the terms with no payment upfront. We cannot loan money and extend out terms with no additional payments. In all rights we could have retained and sold said item but instead we tried to work with the customer and get them back their property which apparently wasn't to their liking. We try and maintain our A+ rating with BBB by being reasonable with our customers and we expect the same in return.
The maturity date of the pawn contract was 11/20/2015 and the total payment for redemption was $300. If the item was not redeemed by 11/20/2015 the ownership of the item would be transferred to Hat City Pawn for salable merchandise. These terms were all stated clearly in the pawn contract, for transparency and disclosure, which you signed. In the spirit of business ethics it is store policy to have flexibility when customers are redeeming their merchandise. Generally speaking if a customer's pawn contract rolls into the next month another monthly charge is realized.
In your case it would be
another $50 to use the additional month. Since the item was redeemed on
It is unfortunate you feel this way and it your right as a consumer to choose which place of business to do business with.
|12/18/2013||Problems with Product/Service | Complaint Details Unavailable|
Customer Reviews Summary