BBB Accredited Business since

Visual Perceptions, LLC

Phone: (860) 529-9740 2139 Silas Deane Hwy, Rocky Hill, CT 06067

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Visual Perceptions, LLC offers comprehensive eye examination services, including: dilation of the pupil, cataract & glaucoma screening, binocular vision testing. All offices offer the Optomap Retinal Imaging System that can eliminate the need to dilate the pupils. They perform treatment and management of eye disease. Glaucoma diagnosis and treatment using the diagnostic tools like scanning laser ophthalmoscopy and visual field analysis. They also offer specialty contact lens fitting for astigmatism and bifocals. Products offered are frames, lenses, contact lens fittings and sunglasses.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Visual Perceptions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Visual Perceptions, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Visual Perceptions, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 04, 2005 Business started: 01/01/1997 Business started locally: 01/01/1997 Business incorporated 05/31/2002 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Health, Dept. of
410 Capitol Ave, Hartford CT 06106
Phone Number: (860) 509-8000

Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. Catherine Ferentini, O.D. Dr. Robert W. Aube Jr., O.D.
Contact Information
Principal: Dr. Catherine Ferentini, O.D.
Business Category

Optometrists Contact Lenses Optical Equipment & Supplies Sunglasses Eyeglass Suppliers Offices of Optometrists (NAICS: 621320)

Additional Locations

  • 2139 Silas Deane Hwy

    Rocky Hill, CT 06067 (860) 529-9740


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/22/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I did a routine eye exam in November 2012 and paid $90 for a pair of eye glasses I never received. I've called several times to get a refund for the glasses I never received, I keep getting the run around; everytime I call the office I'm told me that my information will be forwarded to the general manager however, the general manager failed to call me back regarding my refund. It looks like this is a standard procedure for visual perceptions to scam individuals, take money from innocent patients and run. I'm very upset by their behavior; poor customer service, no communication with the manager, I can't talk to anyone in billing, everything is unprofessional about this company. I will no longer have services there.

Desired Settlement: I'd like to get a refund for glasses I never received.

Business Response: Ms. Smith did have an exam and used her insurance benefit (VSP) for eyewear.  The frames and lenses that she chose required specific copay's dictated by VSP.  She left a $24 deposit and had a balance of $95 when she picked up the eyewear.  Ms. Smith did not pick up the eyewear, and it sat in our lab for over a year.  We satisfied our part of the contract with VSP, Ms. Smith did not. She can pick up the eyewear at any time and pay her balance.

Dr. Aube

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Visual Perceptions, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)