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          Find a Location

          Kayak.com has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileKayak.com

            Online Travel Agency
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            7 Market St

            Stamford, CT 06902-5810

            Visit Website
            (203) 899-3100

            Customer Reviews

            1.22/5

            Average of 58 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            125 complaints closed in last 3 years

            28 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Kayak.com is a travel search engine that allows users to search hundreds of travel sites to find and book flights, hotels, vacations, rental cars, and cruise lines.

            Business Details

            Headquarters
            7 Market St, Stamford, CT 06902-5810
            BBB File Opened:
            7/5/2006
            Years in Business:
            20
            Business Started:
            1/1/2004
            Business Incorporated:
            4/8/2015
            Type of Entity:
            Corporation
            Business Management
            • Mr. Keith Melnick, Vice President of Business Development
            • Mr. Steve Hafner, CEO
            • Ms. Esther Dogget, Director of Customer Service
            Contact Information

            Principal

            • Mr. Steve Hafner, CEO
            Additional Contact Information

            Fax Numbers

            • (203) 899-3125
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            125 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/28/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            We booked ******** Airline flight through kayak. It was scheduled as a round trip to *** **** from *** *********** for $1,795.60. We completed and arrived to *** When we went to check our flight back to *********, ******** Airlines is telling us Kayak booked it as a one way. Kayak also says they do not take phone calls or have a customer service option. So, we are stuck booking yet another flight. We had to pay for a flight back to ********* costing us another $1,252.56 in expenses due to Kayak’s technology issue. We would like this credit back to us and an apology for not having adequate customer support arranged. Huge inconvenience and definitely scamming customers out of money.
            Read More
            Read 124 More Complaints

            Customer Reviews

            58 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tara B

            03/22/2024

            Kayak doesn’t actually book anything for you but they also don’t tell you that. They switch you over to whatever booking site they want & don’t ever even give you the name. I’ll never use Kayak again. Booking.com is a better option.

            Kayak.com Response

            03/26/2024

            Thank you for your comment. KAYAK is an online travel search site designed for travelers to search and book their own travel. You can learn more about how KAYAK works by visiting ****************************
            Read 57 More Customer Reviews

            Local BBB

            BBB Serving Connecticut

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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