Business ProfileforImperial Plumbing Co. Inc.

I had my oil tank pumped by imperial oil on wed Sept 13, 2023. My oil tank was filled against me asking on 5-26-2022. I have been in contact with Michael who works for the company during my time with them, it began in summer of 2020 for a furnace cleaning. After the tank was filled on 5-26-2022 i called and said my furnace has been off since last February why did it get filled. I had Michael over my house that spring of 2021 to give a quote for a new furnace and he was going to send a quote for a propane boiler, turn off our auto delivery, and help us get in touch with any state deals for financing the project and said that he would refund the yearly cleaning fee because our current furnace was too old and the tech refused to clean it. Then never heard from him. I didn't really mind i was burning wood pellets for the last 2 winters. But then my tank was filled up and i have reached out to Michael about every 5 or 6 months sicne to have it pumped and never heard back. A few months ago they delivered again and i got 4 gallons of oil topped off for my unneeded tank. I finally got in touch with Michael a few weeks back and he agreed to find a time to empty the tank. I called him back after a week of no response and he agreed to last Wednesday 9/13 at 7:30 am. He said that they were busy and it was tough to get a driver and a technician there the same time. Then he said someone had to be home i said fine. And would take about 2 hours, fine. I called last Tuesday to confirm still a go for pumping and asked what they do to buy back oil. He said we don't take it back it's waste oil. I called and talked to Ed an owner at imperial and explained all this. He offered me his cost for the oil pumped. I said thanks that's a good effort for the oil i never should have had delivered. I got a bill from them for 1,800 for the pumped of the oil, minus his oil price 847. I'm left with $1057 i didn't agree to. The price was never agreed upon and i talked with Ed today he said it was an oppsie on both parts for not asking and not sending and offered 800. I don't feel responsible for this amount never agreed upon. Plus never receiving credit for last 2 years of cleaning service billed but never performed, that Michael said 1 300 fee would be refunded. But this new bill is ridiculous to not have been told prior to service.