BBB Accredited Business since

Hi Ho Petroleum/CT Coke & Fuel Company, Inc.

Phone: (203) 335-0101 Fax: (203) 366-3573 View Additional Phone Numbers 39 Salt St, Bridgeport, CT 06605 http://www.hihopetroleum.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Hi Ho Petroleum/CT Coke & Fuel Company, Inc. offers heating oil delivery, heating equipment service and sales/installations.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hi Ho Petroleum/CT Coke & Fuel Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hi Ho Petroleum/CT Coke & Fuel Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hi Ho Petroleum/CT Coke & Fuel Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 27, 1991 Business started: 01/01/1927 Business started locally: 01/01/1927 Business incorporated 04/11/1963 in CT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Consumer Protection
165 Capitol Ave, Hartford CT 06106
www.dcp.state.ct.us
Phone Number: (860) 713-6300
trade.practices@po.state.ct.us

Type of Entity

Corporation

Business Management
Mr. Nick DelGrosso, Vice President
Contact Information
Principal: Mr. Nick DelGrosso, Vice President
Business Category

Oils - Fuel Oil Burners Air Conditioning Contractors & Systems Heating Contractors Heating & Air Conditioning Air conditioning & Heating Contractors - Residential Fuel Dealers (NAICS: 454310)

Service Area
Fairfield and lower New Haven Counties
Alternate Business Names
Hi Ho Petroleum Bulk Terminal Hi-Ho Connecticut Coke and Fuel Co., Inc.
Products & Services

Hi Ho Petroleum is a full service home heating oil provider servicing the Fairfield and lower New Haven Counties for over 100 years. We have an in-house service department with licensed experienced technicians as well as 24 hr. emergency service.


Additional Locations

  • 39 Salt St

    Bridgeport, CT 06605 (203) 335-0101

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/18/2015 Problems with Product/Service | Complaint Details Unavailable
2/11/2015 Billing/Collection Issues | Complaint Details Unavailable
2/10/2014 Problems with Product/Service | Complaint Details Unavailable
12/27/2013 Billing/Collection Issues | Complaint Details Unavailable
10/8/2013 Problems with Product/Service | Complaint Details Unavailable